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“I strongly don't recommend to live here”
Review of Amalienburg

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Amalienburg
Ranked #185 of 382 Hotels in Munich
Taipei
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“I strongly don't recommend to live here”
Reviewed July 21, 2013

The staff is nice basically. But how dare you not inform us that your hotel is under construction before we arrive and check-in! I even thought that my eyes deceived me when I stood in front of your hotel. The environment of your room was also NOT clean. There was no electric kettle in the room and that one you gave to me form warehouse was covered with dust..............is that lucky?
Pictures speak more than words.

店員的服務態度尚可,但居然沒有在我們抵達飯店之前先告知飯店正在進行施工。當我站在飯店前時真的傻眼了。而且飯店的環境真的稱不上乾淨。冰箱不能用,沒有電熱水瓶,從倉庫拿出一個布滿灰塵的電熱水瓶時居然還跟我說我是個幸運的男孩。
直接看照片吧。

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shriek36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mariotrux, Leiter Front Office at Amalienburg, responded to this review, July 24, 2013
Dear Sir or Madam,

we are very sorry to hearing such a review from you. We are very eager to inform every guest that we have several ongoing renovations outside of the hotel. Concerning the cleanliness of our rooms, we are very thankful for your comment and we know about the problems with this particular soap dispenser which we recently installed in just a hand full of our rooms. Unfortunately they are not fitting and are changing colors in a bad way so that we will replace them immediately!

We would have been very happy if you could have informed us right during your stay so that we could have given you a chance to checkin another deluxe room or clarified the issues right away.

At the moment all renovations are finished up to 98% and we are fine-tuning the last details.

We are very sorry for the inconveniences and hope that we could convince you of our new hotel one more time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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143 reviews from our community

Traveler rating
    97
    34
    5
    6
    1
See reviews for
22
55
13
36
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
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English first
london
Level 4 Contributor
46 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 26, 2013

The problem for me with everything here comes down to cost/location. The location is terrible, its a 500m walk from Obermenzing S-Bahn station. I understand the tram is a bit nearer. For me, when you travel that far out for a hotel at 83 Euro (excluding breakfast), I expect a little better. The room itself was ok, it was like a loft conversion, but the ceiling was high, so that was ok. The bathroom was ok. Everything clean. But all very average really. The breakfast was nice (7 Euro extra), staff were friendly.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank neofytos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amalienburg, Manager at Amalienburg, responded to this review, May 30, 2013
Dear Guest,

thank you very much for your review and that you liked our rooms, the service and overall cleanliness of the rooms and the hotel.

Concerning your not so fortunate experiences with our hotel, we are sorry that we cannot fulfill all your expectations. Regarding the room-rate structure we strictly try to stay a little bit under the Munich's average room rate. At the moment we are also expanding our services and opening a sauna and wellness area as well as a totally new gym with modern equipment. Also parking, internet and bike rentals are for free for all our guests.

Many of our guests like the fact, that they can reach the hotel very easily by car and access the inner city within a very short time by tram or train (7 minute walk).

Many greetings from Munich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level 5 Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 8, 2013 via mobile

I book a Suite with 4 rooms
This was for 4 adults to stay
I arrived and was escorted to room # 42 which was 1 room with 2 single beds and 1 sofa turned into a bed, all in the same room
See my pics

Very disappointed
I was mislead

I am uncomfortable

Be careful, before you book and stay here;;

I did not get any room that looks even remotely like what is on their web site....

Bhagwan
Shanti
Mumbai - India

Now in Munich

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bhagwan69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amalienburg, Manager at Amalienburg, responded to this review, May 21, 2013
Dear guest,

We are unfortunately surprised and to be honest a little bit hurt by your review about our hotel and the mentioned „misleading“ booking circumstances. It is not in our interest and not our usual way of commenting a review like this, but we want to state, that your experience and way of showing off your opinion is totally misleading further guests and is absolutely incorrect.
Firstly we want to say, that our hotel offers three categories (all mentioned on our web page with according images) which are deluxe, comfort and apartment. We have never been selling “suites” to guests since the opening of the hotel.
Secondly our house has never been offering a “four-room” room/apartment/suite as you stated.
You specifically e-mailed us and wanted to book a small room for the cheapest available rate and even proposed to book a “two-bed” or “three-bed” room for four people to keep the room-rate low.
Due to your special booking request, we also offered a room for a very low rate.
Of course there can always be some mistakes and misunderstandings during a booking process or occurring inconveniences during a stay in a hotel, but we work very hard to try to comfort and service our guests the best possible way. This includes fair prices, transparent and real images as well as friendly and flexible service.
We are very happy to receive constructive criticism and reviews in order to improve our quality and services for our guests. In case of further questions and annotations, please do not hesitate to ask us via phone, e-mail or contact form on our hotel website.

Regards,
The Hotel Amalienburg Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 6 Contributor
178 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed May 6, 2013 via mobile

We spent 2 nights during a southern Germany tour and chose HA because it was away from downtown and gave easy access to further travels north. The room, a tad on the smallish side, was very clean and comfortable. We had been in 5*+ rooms previously on this trip, but despite that the HA still held it's own. There was contruction during our stay, but noise was only during work hours. The parking is at a premium, but once checked in you have access to underground parking with a clever multi lift system, presumably for busier season? (I'd love to see it work). The breakfast is excellent, very fresh, well stocked, and kept tidy...staff were very attentive & pleasant. The daytime manager spoke excellent english having worked in Banff, Canada for 10 months. All around great experience. Be aware that there is no elevator, and 3 floors up on a spiral staircase is taxing...

Stayed May 2013, traveled as a couple
Helpful?
2 Thank Xhand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asgardstrand, Norway
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 25, 2013

This is a nice small family-driven hotel which we stayed at for 3 nights. Large clean and nice rooms, fine breakfast and super helpful staff. Overall good value for money. Only negative will be a bit traffic sound and some problems with the wireless network.

  • Stayed January 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Morten T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sorrento, Italy
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 10, 2012

I stayed there with friends in September, as we went to the Oktoberfest. The room was great, we all had our space an everything we needed. Breakfast was simply amazing. The best thing about the hotel apart from the rooms and breakfast is the friendly owner and staff - They went out of their way to make this a great experience for us. They gave us great tips about how to get around in Munich, it made our stay easy and we really enjoyed it. There is a tram station within walking distance of the hotel, so getting to the centre of Munich or the Oktoberfest is really no problem. Should i ever go back to Munich i will definetely stay at this hotel.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emma695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
Level 4 Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 23, 2012

At first I thought that this hotel would be too far removed from the center core of Munich, but it proved to be very easy to take the trams and subways around Munich. It was a very quick ride from the train station. The room was very nice and spacious. The breakfast was excellent. They were very helpful at the front desk when we wanted to go to the airport by public transportation rather than a taxi. Look into Munich's family pass system for the trams and subway. It was very helpful to us even though we were just a couple.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank marlinSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amalienburg

Property: Amalienburg
Address: Amalienburgstr. 24 - 26, 81247 Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#29 Business Hotel in Munich
#73 Family Hotel in Munich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Amalienburg 3*
Number of rooms: 22
Official Description (provided by the hotel):
The Amalienburg is a superior hotel which combines a boutique hotel and a boarding house. It is located right at the Munich Botanical Garden and the Nymphenburg Palace. Family run and with a very personal and individual service, it can offer guests exactly what they require . The city center can be reached in just 15 minutes. The Hotel Amalienburg offers excellent transport links with the S-Bahn station Obermenzing from which it is only a few meters. The nearby tram can also be reached quickly and be used to access the central station or shopping areas conveniently. The spacious rooms are modern and technically up-to-date. The hotel offers free high-speed Wi-Fi, Sky programs, partly air conditioning and a fully equipped kitchen in the rooms. Almost all rooms have a balcony. After having enjoyed the very extensive buffet breakfast, go on a sightseeing tour through the city with fascinating sights. The Hotel Bistro offers snacks throughout the day and a wide selection of coffees and beverages . Other features: large gym with top amenities and flat screen TV; wellness area with sauna, steam bath, infrared cabin, relaxation area and waterfall shower; conference room with latest equipment for up to 20 people; free underground parking; laundry room. ... more   less 
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Also Known As:
Amalienburg Hotel Munich

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