Stayed there for one night only, Business related as nearby Parkstadt is quite a compressed office area housing offices of several very well known international & global Enterprises. The Rooms are comfortable, the breakfast & Restaurant area designed in a way to appear very Young & hip- which actually gives you a very good start in the morning, and as well can be Pretty Relaxing in the evening at the hotel bar in the same area. Good value, and excellent Location if your Meeting pints are in the same area- you can practically walk to the Office Buildings surrounding the hotel.

I arrived late because of the misinformation I got from the hotel when I called BEFORE I booked the hotel. The hotel was much further from my meeting venue than what I was told. Nevertheless, since I prepaid the room, I hurriedly checked in and left my luggage in my room because I needed to eat at the hotel restaurant before it closes. After the meal, I told the same lady who checked me in within the same hour that I thought I got one bed instead of two beds even though I booked a 2-bed room. She replied that I should have told her immediately when I checked in. How would I know since that my reservation was for 2 beds. I replied that I just hurriedly left my luggage by the door in order to make it to the hotel restaurant on time. She said then that my request for 2 beds was not guaranteed and was at the discretion of the hotel. I countered that I booked specifically a 2-bed room and prepaid it and that the hotel should have st aside the room already since they already were paid. She dismissively said that she has no 2-bed room and to wait until tomorrow when they have more rooms. Then she turned her attention to someone else. So much for their 15-minute service guarantee! I was then asked by a man of Asian heritage how he can help me. I started telling him what the problem was but he had to go to their office midway. At this point, the first front-desk person said that he cannot help me because he was a contractual only. What a thing to say about your co-worker! Resigned to the fact that I had no choice but to wait until the next day.

The front-desk manager initially was on the defensive but when she heard all that transpired (or it could be that a line to be served had formed and she wanted to conclude the discussion) she essentially waived the meals I had and gave me complimentary breakfasts. I thanked her for the service recovery. My things were transferred to a different room while I was out. The rest of the stay (5 nights) was uneventful except that a pair of someone else' dirty socks clearly visible underneath a platform between the desk and the bed was in the new room. Housekeeping did not see it when they cleaned the room BEFORE my stuff was transferred. Since Housekeeping was gone already by the time I returned in the early evening, I thought they would take care of it. However, the socks laid there until I checked out. On the last day, my room was not cleaned despite a request to the front desk (I left at noon).