First time stay in the part of Munich. We arrived early (approx midday) and as expected our room wasn't available so we went into town for a few hours. We came back at about 430pm and were told there was a problem with the room. As we'd been travelling since approx 3am Munich time that was quite frustrating. The lady on the desk was clearly doing her best to resolve it but after about 30 minutes of zero progress I asked to see the manager, a Mr Eggebrecht. As the Hotel Manager (as I have his business card), he certainly needs to attend some customer service training. He was super frustrating,so much so that I asked to speak to his superior and he flat out refused. We were tired and exasperated and I think it was another 30 minutes or so and we got our room, that we'd booked approx 2-3 months earlier.

They did give us a free breakfast for the hassle which we did use the following morning. The breakfast was excellent and I would recommend taking it if you can get it for a fair price. The staff in the breakfast area were great and the selection also excellent.

We liked the room (we had a suite) despite its 'funky' styling. There was also a balcony that we could use which had a table and a couple of chairs.

We did use the bar area once which was reasonable.

I think the hotel represents very fair value and the location is okay. There's a Lidl next door along with a bakers and some other small shops which are useful. Its not too far to the Sbahn and Ubahn with the Ubahn being the easiest option to get into town. Like other people we did also use the Wirsthaus in Sendling along the street. Very friendly with great beer and decent food. However, there weren't that many other places locally (except Chinese and fast food) so we mostly ate in town.

I did need to call out a doctor on the last day and again the staff on reception were excellent and super helpful.

I wouldn't stay again due to the bad experience at check in and for us the location isn't the best. We prefer the Holiday Inn in Haidhausen but of course that can cost more. So, beware of check in problems but otherwise enjoy.

Did not have great hopes when we first arrived as it seemed to be very far out, but that soon changed. The rooms were large, spotlessly clean and air conditioned. The subway is a short five minute walk away and the trains run so frequently, the hotel is really accessible for the city. We stayed four nights in total and ate at the hotel on two of the nights. The dinners are fantastic especially the pizza! Breakfast has a lot of choice and is well organised. Would definitely consider staying here again if we return to Munich.