Stayed here August 2013 - the hotel is everything you'd expect from IBIS Budget, clean, relatively inexpensive but one thing really lets this hotel down - the man/woman team that run this place have no concept of how to be happy with customers.
(1) Man (beard/glasses) is the worst of the two ... was on the phone with female customer in the evening rolling his eyes at me, sighing and puffing at the customer to whom he was talking on the phone. After he'd put the phone down with her he made a snide remark about her to me - how can badmouthing customers to other customers ever be professional? His overall attitude reminded me of a certain
I got a coffee from the vending machine and asked him politely in German if he had a portion of sugar. He looked at me like I had asked him the world's biggest favour and told me in a strict manner to read the machine more carefully in future. I speak German and the machine had no option for extra sugar.
He reminded me of Basil Fawlty - a man clearly not cut out for this line of work who can't deal with Joe Public whether under pressure or not.
(2) Woman (short/glasses) - she speaks English well but is ice cold - just a single SMILE now and again to brighten up the customer's day would go such a long way. She behaves like a robotic hotelier and there is zero warmth and nothing comforting in anything she says in either German or English.
Note to IBIS Budget - send the lovely man from Salzburg Flughafen to these two to give them a few lessons on how to talk and behave with YOUR customers!
It's a real shame about these two as this hotel is actually OK - just 5-7 mins walk to the U-Bahn. Street parking also nearby but again, up to 10 minutes walk. Busy road outside but my room at the back was fine. Breakfast was excellent apart from having to put up with the two grizzle-guts that run this place.
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- Also Known As:
- Etap Hotel Munich