We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Some Good, Some Bad” 3 of 5 stars
Review of Sofitel Munich Bayerpost

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sofitel Munich Bayerpost
Ranked #23 of 396 Hotels in Munich
Certificate of Excellence
San Francisco, California, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Some Good, Some Bad”
3 of 5 stars Reviewed September 26, 2013

I stayed at the Sofitel in order to go to Oktoberfest.

The Good:
- The hotel is located within easy walking distance to the Wiesn.
- The bar makes good drinks.
- The breakfast buffet is pretty tasty.

The Mixed:
- Staff. Sometimes they were great (noticed it was my birthday and sent champagne and chocolate up to my room). Sometimes they stunk (wouldn't let my traveling companion into the room even though I had specifically given them his name and requested they let him in). They also seemed to generally disregard the "do not disturb" sign which is particularly galling when you are trying to sleep in after a wicked beer-fueled hangover.

The bad:
- Room cleanliness. I had a nonsmoking room that just reeked of smoke. for $600 a night that is unacceptable. In addition, the cleaning service never seemed to do that thorough of a job - often I would come back to garbage still on the counters. To be fair, I left the garbage on the counters in the first place, but this is supposed to be a 5-star hotel... I'd expect they should recognize than an empty coke bottle should go in the trash.

Overall I wouldn't stay here again to visit Munich. At the price point I suspect there are better hotels in better locations.

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 29, 2013
Dear guest,

Thank you for taking the time to give us such a detailed feedback on your stay at Sofitel Munich Bayerpost. I am sorry to hear that our service did not fully convince you.

It is our most important goal to make each guest feel (almost) at home. An impeccably clean room is a central part of this experience and I can only apologize for failing to take out all the garbage. Please, also accept my sincerest apologies for not respecting the do-not-disturb-sign. This should not have happened. Rest assured that we have immediately trained our staff members again on how and when to enter the guest rooms.

Please note that, for security reasons, we do not let people enter rooms which they are not checked-in on. This can only be done by the guests themselves.

However I am glad to hear that our bar and breakfast buffet did convince you.

It would be great if you could give us second chance to prove that we are well able to meet all your expectations.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,249 reviews from our community

Traveler rating
    1,906
    886
    268
    126
    63
See reviews for
514
1,303
263
796
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cologne
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed September 23, 2013

A good central location at the railwaystation. Exelent sevices, super restaurands and confortabel rooms. For the october fair good situated and exelent guests level. Well known meeting point for business travelers. Luxe city hotel.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 23, 2013
Dear guest,

Thank you very much for recommending us. It was a pleasure having you here.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuneo, Italy
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

I stayed one night for business.
The hotel is in center of Munich at the train station. The staff were polite and helpfull at all times. The rooms were immaculately cleaned.
Will definetely go back here!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Antonio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 23, 2013
Dear guest,

Thank you for your comment. I am already looking forward to welcoming you back to Sofitel Munich Bayerpost.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester NY
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

This is our 3rd Oktoberfest visit and 2nd time staying at the Sofitel. I absolutely love it here and I am a very pick American with very high standards in travel. From the moment you pull into the traffic circle and are greeted by a gentleman in a top hat, to the beautiful lobby that smells wonderful, to the gracious check in desk that accomaded our early check in of side by side rooms, the fantastic bar staff....love you Nicholas....to the complimentary champagne for my better halfs birthday in the room, to great bathrooms and shower, to location location location (stumbling distance to festival), to the cleanliness, to the prompt room service to the nespresso machine in the room. Well, you get the point. Only improvement I could suggest would be water in the mini fridge/room. There was only bottle of water that was never replenished during 3 days stay. Thank you for great stay.

Stayed September 2013, traveled with friends
Helpful?
1 Thank java23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 23, 2013
Dear guest,

Thank you very much for all those nice words. It is a pleasure to hear how much you enjoyed your stay at Sofitel Munich Bayerpost and your time in the beautiful Bavarian capital. I gladly shared your comment with the whole team, especially, of course, with Nicholas.

Oktoberfest is always a fantastic time for us as well as for our guests and we are doing our very best to make it even more special for them.

I also thank you for the hint regarding the water in your room. We will use it to improve our performance.

I am already looking forward to welcoming you a third time at Sofitel Munich Bayerpost.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 19, 2013

Stayed there for 2 nights.
The hotel is right in v=center of Munich, offering thus the opportunity to walk at all attractions around, enjoyed the nearby bars and restaurants.
The room (a 2 floor suite) was quite amazing, with contemporary design and more amenities that someone would need.
Excellent service at all areas of the hotel.
Great food and wine list, although a bit overpriced.
If you can afford it, definitely try it.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank AnastaG4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 20, 2013
Dear guest,

Thank you for writing about your experience at Sofitel Munich Bayerpost. It is a pleasure to hear how much you enjoyed your stay with us. I gladly shared your comment with the whole team.

We are already looking forward to welcoming you again.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 18, 2013

Stay here often and can recommend it highly in a city where the standard of hotels is generally poor. Rooms smart and chic as are most facilities. Their bistro restaurant on the lobby level is fabulous and staff professional. The bar is cosy and again run by really efficient staff. All in all - the place to stay in Munich.

Stayed August 2013, traveled on business
Helpful?
1 Thank Xavier L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 19, 2013
Dear guest,

Thank you very much for recommending us.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Munich hotels
0.3 mi away
The Charles Hotel
The Charles Hotel
#1 of 396 in Munich
4.5 of 5 stars 1,290 reviews
0.1 mi away
Le Meridien Munich
Le Meridien Munich
#79 of 396 in Munich
4.0 of 5 stars 2,332 reviews
2.1 mi away
Hotel Muenchen Palace
Hotel Muenchen Palace
#6 of 396 in Munich
4.5 of 5 stars 599 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Hotel Vier Jahreszeiten Kempinski Munchen
0.2 mi away
Marc Munchen
Marc Munchen
#8 of 396 in Munich
4.5 of 5 stars 1,211 reviews
0.4 mi away
Hotel Koenigshof
Hotel Koenigshof
#45 of 396 in Munich
4.5 of 5 stars 434 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel Munich Bayerpost? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Munich Bayerpost

Property: Sofitel Munich Bayerpost
Address: Bayerstrasse 12, 80335, Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Munich
#10 Business Hotel in Munich
#16 Luxury Hotel in Munich
#21 Romantic Hotel in Munich
#24 Family Hotel in Munich
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Munich Bayerpost 5*
Number of rooms: 396
Official Description (provided by the hotel):
The Sofitel Munich Bayerpost welcomes you in the heart of Munich. Only 100 m from the central railway station, the heritage listed building impresses with architectural class and cosmopolitan hotel culture. Design meets comfort, and French savoir vivre blends with Bavarian joie de vivre in our 396 rooms, 20 meeting rooms and the famous banquet hall. Our unique Spa Lagune and the exciting options in our restaurant, bistro and bar promise to tempt you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, TripOnline SA, Hotwire, HotelTravel.com, Odigeo, Agoda, Priceline, ACCOR, Travelocity, Cheap Tickets and Jetsetter so you can book your Sofitel Munich Bayerpost reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Munich Bayerpost Hotel Munich
Accor Munich Bayerpost
Munich Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing