we were plannign to stay 2 days during Octoberfest and were planning our trip really beforehand our trip. free cancellation time was before 18-00 17.09.2011. we have booked hotel in july and i have wrote to info-desk during this time several letters and they were replying me max in 2 hours. then i have sent e-mail witht he cancellation 15.09. but i was shocked when 20.09 i saw in my e-bank that hotel have collected penalty fee 100% cost from me. the explanation was that they have checked their e-mail too late! so they just stole from me 1260 euro and refuse to return it back
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- Also Known As:
- Atlas Hotel Munich