Our reservation for a twin room was mucked up by H'Otello Hohenzollernstrasse ("sorry you'll have to share a bed"), and they referred us to H'Otello Fallmerayerstrasse where we could take two single rooms (for double the price). First we were given smoking rooms. When we discovered this, we asked to change - no big deal. However, the only non-smoking rooms available were in a noisy part of the hotel, receiving direct noise from the lobby, and apparently at breakfast time. "Ok..... we'll see how it goes," One of the rooms was ok, but the other room smelled like a toilet. When we complained, the staff rolled her eyes, came down to check, and refused to acknowledge the smell which was plainly obvious to both my colleague and me. She suddently decided we were too much trouble and suggested we leave! Which we did!
The attitude was supremely arrogant and insulting - have never experience such bad treatment in 7 years of international business traveling! The stress of arriving in a new city, late at night, and being confronted with problematic hotels, and rude staff was very upsetting. H'Otello is to be avoided at all costs if you want to guarantee a comfortable, stress-free stay in Munich. It's just not worth the risk when there are so many good hotels to choose from.
- Official Description (provided by the hotel):
- H'Otello F'22 München. Slow down feeling. In the middle of Munich's hip and trendy district, Schwabing West. Located off from a quiet street. Fallmerayerstraße 22. 337 meter till Kurfürstenplatz. 1.115 meter to Münchener Freiheit. Getting around. Also nearby and very easy to reach. Olympia Area. Luitpoldpark. Hohenzollernstreet. Museum district. Englischer Garten. Straight, clean lines and understated elegance on the facade and the interior. Just pure and authentic-from the service till the smallest detail. There's a time and a place for you-right here. ... more less
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