We stayed again at the Biederstein this year, and I feel I should upgrade the hotel to 5 stars (last year I was a tad stingy and gave 4). We had booked the same family room as before, but the previous occupants had apparently left the room in a state where the owners felt they could not rent it to us. Thus the owner called me the day of our arrival in the morning, apologized, and offered to either have a repair/cleaning company come to the hotel and fix the family room by 3 pm, or to give us better rooms for the same price, or first try the other rooms and if we didn't like it go back to the family room. This I call commitment to service.
The location was as great as ever, the rooms comfortable, spacious and immaculately clean, the service friendly, the breakfast buffet excellent. I wouldn't know what to criticize. Whenever I'll need a hotel in Munich, Biederstein it will be.
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- Also Known As:
- Biederstein Hotel Munich