Our group of 3 friends booked two rooms at this hotel. A 4th friend accidentally booked a room at a different Mercure hotel in Munich. When we tried to explain the situation to the receptionist, she was completely unhelpful. It would have taken her 3 minutes to call the other hotel and explain if they could transfer the reservation but she wouldn't even try. My friend tried in vain to work with the other hotel before giving up. Maybe the other hotel still would have said "no", but she wouldn't even TRY! The hotel itself was pretty basic by Mercure standards. Our room was about the size of my bathroom at home. There was barely enough room around the bed to place our luggage. The hotel claims to offer parking, but there was none available when we arrived so had to pay 20 euros to leave our car in a public lot several blocks away. About the only good thing I can say is the breakfast was plentiful and the nice ladies in the dining room were very helpful and kind.
- Official Description (provided by the hotel):
- The non-smoking HOTEL Mercure Munich Altstadt is a fully air-conditioned facility in the heart of the Bavarian capital, just two minute's walk to the famous Marienplatz. All 80 of our suites and rooms have modern furnishings with free Wi-Fi access to the Internet. Drinks from the mini-bar and SKY-Entertainment are free of charge. Your room is also equipped with a safe for your valuables. For your car there are a number of nearby parking garages available (charges apply). Our lobby offers an internet terminal and a shoeshine machine for a polished appearance. House pets are also welcome for a small fee, and for those hectic business days we also offer a laundry service. Ask about costs. Our fax and copy service is of course free of charge. Our hotel rooms was renovated in 2011. In 2014 we redesigned our lobby and built a brand-new breakfast room. ... more less
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- Also Known As:
- Mercure Muenchen Altstadt
- Mercure Hotel Munich