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“Best Hotel - anywhere!” 5 of 5 stars
Review of Mandarin Oriental, Munich

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Mandarin Oriental, Munich
Ranked #3 of 395 Hotels in Munich
Certificate of Excellence
Washington, DC
Level Contributor
119 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Best Hotel - anywhere!”
5 of 5 stars Reviewed April 27, 2013

Hotel ratings are subjective, but the Mandarin Oriental in Munich really does deserve to be described as THE best. I can only speak about Room 209, which was beautifully appointed and incredibly comfortable (amazing pillows and bed linens), but what sets this hotel apart is the staff. Absolutely everyone, from the doormen to housekeeping, receptionists to waiters, treat ALL their guests like royalty (not just the rich and famous ones). Nothing is too much trouble. They pay great attention to detail. If you choose a particular brand of gin (or whatever your tipple is), it's somehow noted and remembered each and every time you order a gin & tonic - no matter who serves you. My husband was particularly impressed with one of the chutneys served with the cheese, and we received a jar of it as a gift. The service is extraordinary on every level. The hotel is gorgeous and in a fabulous location. We've stayed in many wonderful hotels over the years, but this particular Mandarin Oriental gets 5+ stars from us. Thank you!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Reviewer1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, May 7, 2013
Dear Reviewer1996
We are delighted to learn how much you appreciated your stay at Mandarin Oriental, Munich and on behalf of my team, I would like to thank you for sharing such fantastic comments about the hotel and staff. We are hoping and looking forward to welcoming you again in your home away from home.
Yours sincerely,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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727 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 20, 2013 via mobile

I am still in the hotel. I had to write a comment because because this is a real suprise. Staff is plasint, rooms are great and service is perfect. I am recommanding this hotel to anyone who needs to come to Munich.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ministar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, May 6, 2013
Dear Ministar,
Thank you for writing such kind appreciations about our hotel. We are delighted to know that you had a wonderful stay at Mandarin Oriental, Munich. We are looking forward to welcoming you again and to keep surprising you.
Best regards
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmhurst, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 20, 2013

We only spent one night there but the service was incredible and genuinely friendly as well. Only problem we had was with the hotel wi-fi but those types of technical problems can happen anywhere - the key is how on top of it they were and they did get it fixed. All the staff acts like concierges and takes care of anything you need.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tom R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, May 6, 2013
Dear Elmhurst Illinois,
On behalf of my colleagues, I would like to thank you for your compliment about our hotel staff. It is certainly most appreciated and please be assured that your comment will be shared. We are looking forward to seeing you again in Munich and to welcoming you in the near future at Mandarin Oriental, Munich.
Yours sincerely,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
69 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 stars Reviewed April 19, 2013

We stayed in a suite at 1,200 Euro per night. It was a fantastic room but the layout was very awkward. I think room 409 was an afterthought as the furniture felt like it needed to be rearranged and there was a very strange open area in the middle of the room which was large enough for ballroom dancing but had no furniture. Nonetheless, the Mandarin chain never seizes to impress and Munich was no exception. Perfect location and very helpful staff.

Room Tip: Avoid 409, it's just awkward.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank DEK649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 10, 2013

When it comes to attention to detail this is the place. Excellent service! Great location, incredible atmosphere! Awesome food, i highly recommend this hotel.
The hotel is within walking distance to the best shops and restaurants.

Room Tip: There is not a bad room at this hotel, if you have the budget go for a Tower Suite.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Virttraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, April 18, 2013
Dear Virttraveler,
Great to read that you appreciate the details. Many thanks for recommending our hotel. We are looking forward to welcoming you again to Mandarin Oriental, Munich.
Best regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed April 3, 2013

Lovely hotel in a great position with friendly staff but it let itself down with some very minor but irritating faults.

Firstly, the staff, facilities, rooms etc were all very good and nothing was too much trouble.

My gripes came about because at the price level they charge (€525 per night room only) I expect seemless and faultless service and facilities and so maybe my expectations were higher than they might have been if the rate was, say €100-150 per night cheaper.

The bathroom was lovely and the facilities could not be bettered but there was a dirt stain across the floor where it looked like a mop had dripped as it was moved across the room and the inside of the glass shower door had not been wiped clean from my earlier use.

The brass hand rail on the staircase had not been polished.

At 20.00hrs there was no porter to assist with taxis or directions and at 22.00hrs on my return there was still no porter in attendance.

On entering the bar (very nice) nobody offered to take our coats and so, like everybody there, we had to keep our large winter coats with us.

I know these points seem minor and "picky" but as I said, at this price level they should do better.

Having said all this we really loved our stay and will return to Munich but probably not to this hotel unless there is a good discount available.

Room Tip: we were on the 7th floor which had excellent views across the city towards the cathedral, only issue...
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, April 18, 2013
Dear Jonathan S,
We would like to thank you both for your very kind words and for your comments. We have taken note of them and they will help us to improve our service. We sincerely apologize for the inconveniences you have experienced in regards to the cleanliness of your room. Concerning the bellboy I am afraid it has been an unfortunate coincidence that there was nobody at the entrance when you left and arrived. Looking forward to welcoming you again in the near future.
Best regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed March 27, 2013

The expectations are high when you visit a Mandarin Oriental Hotel but the one in Munich really lived up to them. The location was perfect and very close to the main shopping avenues as well as local sights. The room was perfect with hi tech B&O audiovisual systems and a matress you wouldnt want to move away from. All in all if you are a business traveller that is your choice in Munich

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DiM79Athens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, April 18, 2013
Dear DiM79Athens,
Many thanks for sharing your experience at our hotel and to write such kind words. We are delighted to learn that we have met your expectations. We are looking forward to welcoming you again on the occasion of your next visit to Munich.
Kind regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Munich

Property: Mandarin Oriental, Munich
Address: Neuturmstr. 1, 80331, Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Munich
#2 Luxury Hotel in Munich
#10 Romantic Hotel in Munich
#10 Family Hotel in Munich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Munich 5*
Number of rooms: 73
Official Description (provided by the hotel):
Quietly tucked away in a side street, yet centrally located near the famed Maximilianstrasse, Mandarin Oriental, Munich is an elegant gem of Neo-Renaissance charm, providing the highest levels of personalised service in the city and award-winning restaurant and bars. The newly refurbished 48 spacious rooms and 25 suites offer the finest in contemporary luxury and, along with the stunning roof-top pool, feature views that stretch across the picturesque surroundings of the old town. ... more   less 
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Also Known As:
Mandarin Oriental Munich Hotel Munich
Mandarin Oriental Hotel Munich
Mandarin Munich
Munich Mandarin Oriental

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