Five Star Superior ratings imply impressive buildings in prime locations, luxurious guestrooms, and terrific workout facilities. The superlative "magnificent", however, is reserved for those hotels that provide more than just bricks and mortar. The Mandarin Oriental Munich is such a hotel. Housed in surroundings that are strikingly impressive, one experiences the unremitting willingness of the complete staff to provide the highest level of customer service in every possible situation. This is indeed noteworthy and indicates that a highly skilled and effective leadership is at work behind the scenes!