After a week of travelling Europe, I arrived at my next destination, Munich. As there were no tea/coffee facilities in the room, I called room service for a kettle and empty cups to be delivered to the room. The lady said that the kettle could be delivered free of charge but that there would be a charge of 5 Euros for the empty cups. I explained that there were no cups provided in the room and that I would not be able to pour boiling water in wine glasses from the mini bar as they would crack. I also had no intention of drinking straight from the kettle. I regularly travel and stay in hotels and I have never heard of a charge for empty cups, so 5 Euros for empty cups was really outrageous. The lady then explained that:
a) The kettle was from the room service department and therefore was free of charge. The cups were from another department and that’s why a charge would be incurred.
b) Sometimes customers buy food from outside to consume in the hotel room and they would prefer that their customers eat from the restaurant/bar downstairs at the hotel. Hence they wanted to discourage people from asking for any cups/plates/cutlery to be brought to the room.
After a long argument with the lady, she finally agreed to send cups to the room free of charge. After 15 minutes, the kettle arrived but without cups. I called again for cups to be brought to the room and after a while, two people came one after the other, delivering a total of 8 cups when I originally requested for 3 cups! Service was abysmal and the staff were not friendly at all.
I booked the room for three people at an extra charge but the room supplies were only for two people i.e. no extra slippers, towels, shower gel etc. The room itself was very basic, the amenities were somewhat old e.g. the shower door was broken and did not close properly, the shower went hot and cold by itself, the chair cushion was stained, the air conditioning was very noisy when the fan setting was set to high etc.
Internet was also charged at 12 Euros per day which was annoying especially when all the hotels that I had stayed at during that week provided complimentary internet. Even after reporting the incidents that have taken place, the staff was not willing to clear the internet charges.
In addition to this, the location of this hotel was not in the city centre and the neighbourhood was quite dodgy, especially at night.
This is probably the worst experience that I have had in a supposedly 5-star hotel and especially one from the Starwood hotel group. I would 100% NOT recommend it.
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- Also Known As:
- Le Meridien Munich Hotel Munich
- Munich Le Meridien
- Meridien Munich