This hotel was a complete surprise to me. I arrived very late on a Friday night and was not completely happy with my hotel choice once I had checked-in because the male member of reception staff was far from helpful. The bar is a real treat at this hotel; I stayed in winter and the roaring log fire made this amenity a real treat. Though, the man on reception didn't bother to tell me where the bar was or that it was still open. I only found it on my second and final night so I was disappointed by this. He did not even tell me what time breakfast was or that the mini-bar was included in the room price. I do get frustrated by shockingly poor customer service and this cold welcome made me want to instantly check-out. Saying that, I am glad I didn't, as the hotel breakfasts make this hotel one very special place to stay. The staff in the restaurant are clearly trained, unlike the reception staff, to make you feel special and go out of the way to remember your name and orders. It was also nice to have the option to eat dinner in the bar. So I left feeling much better about this hotel.
- Official Description (provided by the hotel):
- Munchen Palace is a hotel in Munich's Bogenhausen quarter. Located on the banks of the Isar River, not far from the beautiful Englischer Garten, the hotel stands between the Friedensengel Monument and the Prinzregententheater. The city centre's shops and sights are just a 15-minute walk away. There are underground and bus stops nearby and the hotel has a private garage.The hotel roof terrace and garden are city-central spots of seclusion. Guests can soak up the sun whilst enjoying breakfast, lunch or dinner in the garden. ... more less
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