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“Great hotel to stay” 4 of 5 stars
Review of Hotel Muenchen Palace

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Hotel Muenchen Palace
Ranked #4 of 395 Hotels in Munich
Certificate of Excellence
Tdot
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great hotel to stay”
4 of 5 stars Reviewed December 20, 2012

This hotel is not I'm the core but is only a few minutes away from the centre. Much better an average hotel. Clean. Organized. Modern. Included Internet. Tv extra. Didn't have breakfast because its over priced. Cater to business class crow. Quiet street. Great location in residential Munich. No porn shops and seedy sorts around ths hotel unlike most others. Service was good. Would stay again and recommend for seasoned travellers who don't want hassles or inadequate offerings.

Room Tip: Inner court better than street view.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Faith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, January 2, 2013
Dear Faith C,

Thank you for the great review of your recent visit to the München Palace Hotel ! We are so pleased that you enjoyed your stay with us. We certainly look forward to welcoming you back in the near future.

Wishing you all the best for the year 2013,

personal regards,
Salika Glattkowski and München Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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584 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
London, United Kingdom
Level Contributor
62 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed December 17, 2012

Our weekend break in Munich coincided with celebrating our anniversary and so we chose to stay at this hotel because it seemed to be a nice boutiquey option. We deliberately went for one of the "superior" rooms as they seemed to be larger and the idea of overlooking the garden appealed to us.

We found the room clean, comfortable, and tastefully decorated, although we were a little disappointed with the size of the room as it seemed a little small in comparison with what was indicated on the website (and also given the price). There were a few nice touches in the room though, which were appreciated e.g. complimentary minibar, Molton Brown toiletries.

We were happy enough with the location being away from the hustle and bustle of the city but found it a shame that the hotel bar was dead in the evenings we were there as it would have been nice to be able to enjoy an aperitif or a nightcap on site as there weren't many other options close by. We didn't try the restaurant.

The fitness and "spa" area was small and very disappointing although if they have since renovated this, then perhaps there is now a better offering.

With one exception where one of ladies on the front desk recommended and booked a restaurant for us, we found the reception staff to be rather unfriendly, unwelcoming and not particularly helpful, making us feel like an inconvenience to them when checking in, asking for directions and checking out. This is not really the service that one expects from a 5 star hotel.

All in all, our stay was enjoyable enough but we would not hurry back.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank TrufflesSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, January 2, 2013
Dear 'TrufflesSmith',

Thank you for taking the time to write a review and we are happy to read that you had an enjoyable stay.We strive to offer personalized service and are more than happy to serve our guests.

We are a individual boutique hotel (Member of the Preferred Hotel Group) and offer 74 individually decorated rooms. The various room types are described on our website, the rooms facing our garden are very quiet and therefore categorized as a higher category - our standard rooms face the residential street are little larger. Our deluxe rooms are approx 25sqm some with balcony - which are the favourites of our guests. Our bar is very well visted by locals and daily open until 1:30.
We have completely renovated our wellness area and have added a new steambath to the new sauna as well as purchased state of the art technogym machines.

We hope to welcome you back soon and am confident that your next stay will prove to be an excellent experience also with the new wellness area.

Personal regards and wishing you all the best for the new year 2013.

Salika Glattkowski and the Mücnhen Palace Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 15, 2012

First of all, the customer service here was exceptional. The staff are not pretentious nor rude as we have experienced in other 'luxury' hotels and were very helpful in all of our requests. I stayed in a single room and my parents in a double room. My room was extraordinarily large for a single room, with a beautiful marble bathroom, hydronic and central heating, opening windows, free minibar and free WiFi. My parents room, also a good size with the above inclusions, plus a bath. The beds were pretty hard but not uncomfortable.

Although the gym was being renovated at the time, the hotel offered an alternative down the road. The only drawback was that it was 20 EU to use which I thought was unfortunate, but not a big deal.

The little bar in the hotel was gorgeous with parquetry floors and timber walls; the bar staff were VERY attentive and efficient. I can highly recommend the Wiener Schnitzel in the bar - it was delicious and we ate it twice. Breakfast also good, but I agree with other reviewers, that the hotel needs to provide more tables for service.

In terms of location, it was about a 5 minute walk to the Princeregentensplatz train station, or take a bus or tram (about 12-15 mins) to the city centre, aka Marionsplatz. It was easy to get in and out of and nice to be away from the noisy hustle and bustle of Christmas time in downtown Munich.

All in all, a very nice stay.

Room Tip: Make sure to turn down your central heating to at least 18C in Winter as the hydronic heating will m...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank CouldTravel4Ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, January 2, 2013
Dear 'CouldTravel4Ever',

Thank you very much for taking the time to write a review about the München Palace Hotel. Your review has been passed on to all the staff, and we delighted that you felt well taken care of.

We look forward to welcoming you back soon and that you will be able to experience our new sauna and steambath and gym with the latest techno gym equipment.

Personal regards,
Salika Glattkowski and München Palace Team
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Dorking, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 11, 2012

A very smart clean hotel more in the quieter business district. About 30 minutes walk or take the tram to the city centre. A fair selection of restaurants nearby. The hotel own Keufer restaurant 200m away but it is very expensive. This hotel was quiet at night and the junior suite room was very comfortable. Would have preferred a bath instead of a shower. The staff were all very polite and friendly. The only drawback was breakfast time. We had to wait 10-15 mins each morning for a table - more are definitely needed. Plates, fruit,glasses and juice were constantly out. 25 euro for as much as you could eat and there was an excellent choice.

Room Tip: There are only 32 rooms and the who;e hotel was quiet.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank patricia t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, January 2, 2013
Dear Patricia T,

Thank you for your time and comments on Tripadvisor. We are delighted to hear that you enjoyed your stay at the München Palace.

We are a boutique hotel (member of the Preferred Hotel Group) with different room types, some rooms have a bath and some a shower - we have taken the liberty to note down your preference for any future booking.

Our sumpteuos breakast buffet with local specialities is served from 6:30 - 10:30 until 11:30 on weekends, is also available via room service, we appologize for the waiting time during your stay.

We look forward to welcoming you back soon and wish you all the best for 2013.

personal regards,
Salika Glattkowski and München Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haywards Heath, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 11, 2012

Just returned from a 2 day break at this hotel.We had a wonderful time. The staff were very helpful. Nothing was too much trouble for them.

Rooms were good size and the free mini bar, nice touch. The bed was very comfortable.

We had breakfast in the hotel, bit pricey. The food in the evening was lovely as was the small bar area,

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank JAB324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, January 2, 2013
Dear JAB324,

Thank you for taking the time to share your 'Wonderful' experience with the tripadvisor community.
Your positive comments about the staff makes us proud, as our main goal is to exceed our customers expections.
We look forward to welcoming you soon again and wish you all the best for the year 2013.

personal regards,
Salika Glattkowski and the München Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed December 4, 2012

We were booked into this hotel for a much anticipated anniversary holiday.

Problems began with the room. Our 'double bed' was actually 2 singles shoved together, despite the room being called 'classic double' at booking. The staff were very unhelpful, informing us that if we wanted to pay an extra 20 Euros a night we could move to a room with an actual double bed. Such poor service and misleading selling in a hotel that claims to 'manage your dreams' was very surprising. The staff solution of shoving foam down the crack and putting a double sheet on was the best they were willing to do, and our request to hear from the manager about why this had happened and why we could not be changed to the room we booked was never met. This should have been a simple matter to resolve in our opinion.

From there we found a letter in the room informing us that the spa was being renovated and we were welcome to go to the fitness first down the road. We had seen the note on the website to this effect when booking.

What we were not told, and were not expecting was to be woken daily at 07.30am, including Saturdays, by horrendous banging and hammering and the use of power tools including drills in the adjoining wall to our room. To sell a hotel room where people are literally drilling into the wall and still claim to be a 5 star to us seemed ridiculous. We were not expecting anything like this from a 'luxury hotel', as it describes itself on the website.

We were thoroughly disappointed with this hotel, the standards of customer service are nothing like what one would expect compared to experiences in other hotels. To add to this problem ongoing, large scale building works is a step too far. I could not recommend staying here given the many alternatives available in this price bracket even after the works are complete - why risk staying somewhere where judging by the other negative reviews customer service is a real issue? We will certainly not be returning.

I hope this helps you in your accommodation plans. Aside from the hotel, Munich was a great city and we had a fantastic time.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
10 Thank JDP129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, December 7, 2012
Dear 'JDP129',

Thank you very much for taking the time to review the München Palace Hotel. We are very sorry to hear that the hotel did not meet your expectations.

We are a boutique hotel with 74 individual designed rooms and suites completely renovated in 2011. Our rooms are categorized in standard, superior and deluxe categories. The categories vary in size and location, the bedding is either a queen , king (suites) or with 2 mattresses as a double, our international guests have different wishes and preferences, and we try to accommodate each request, similar to smoking and non-smoking rooms.
You had booked a standard room category, we were fully booked in the standard category with queen bedding and the reception staff had offered to stay in a deluxe room for an additional charge.
Our fitness and wellness area is currently under renovation, this is mentioned on all our confirmations, and will be ready for our guests by Christmas. We are upgrading our facilities for our guests, that they can enjoy a 'state of the art' facility, which is expected here at our hotel and kindly ask for your understanding whilst the renovation.

We aim to make every guest’s stay as personalized and comfortable as possible and do hope that you will give us a second chance, and will be able to welcome you again on a future occasion, to be able to convince you of the quality and standards of the Hotel München Palace.

Personal regards,

Salika Glattkowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 24, 2012

A great hotel with superb decor, furnishings; staff very helpful and well informed. Some excellent touches like the evening turn down service and marzipan treats on the bed, not essential but shows care for the guests. Location is good, just across the road from the Kafer store which is well worth a visit if your like good food and German delicacies. Would have given a five star rating but the spa was closed for re-design on our stay and I though a quick email before arrival would have been a nice courtesy. Plus, renovation/improvement work on the hotel commenced at 7:30 a.m. which seemed slightly early for an early morning call. Location excellent, we had a room overlooking the garden and must say it was the quietest city center hotel I have ever stayed in. I would advise catching the S-Bahn from the airport and walk the block to the hotel from Ostbanhof; it's not far. Overall excellent rooms, excellent staff, ideal location; just need a bit more attention to guest communication either via web page info or guest email on current improvement work to gain a five star from me. Having said all that I would certainly stay again and unhesitatingly recommend it as an excellent hotel with plenty more charm and character than the run of the mill chain hotels.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, December 7, 2012
Dear 'Steve003',

Thank you very much for taking the time to share your experience on tripadvisor. We appreciate your compliments in regards to turndown and the staff, we are a small boutique hotel and we strive to be as personalized as possible.
Our wellness and fitness area will be finished by Christmas, unfortunately with all renovation works, and in our case it is a complete new build, it brings with it some construction noise for which we appologize but thank our guests for their understanding.
The glass building is now brand new and finished, the works are now the interior works which is not noisy.
We had informed all booking channels that we are undergoing renovation works, and of course have it mentioned on our own site and our own reservation confirmation, sometimes though this is not always put on the 3rd party websites (we unfortunately do not have direct access to all these sites).

We look forward to welcoming you soon again at our hotel and would be proud to show you our new wellness area with sauna and steambath and fitness area.

Personal regards,

Salika Glattkowski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Muenchen Palace

Property: Hotel Muenchen Palace
Address: Trogerstrasse 21, 81675, Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 395 Hotels in Munich
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Muenchen Palace 5*
Number of rooms: 74
Official Description (provided by the hotel):
Munchen Palace is a hotel in Munich's Bogenhausen quarter. Located on the banks of the Isar River, not far from the beautiful Englischer Garten, the hotel stands between the Friedensengel Monument and the Prinzregententheater. The city centre's shops and sights are just a 15-minute walk away. There are underground and bus stops nearby and the hotel has a private garage.The hotel roof terrace and garden are city-central spots of seclusion. Guests can soak up the sun whilst enjoying breakfast, lunch or dinner in the garden. ... more   less 
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