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“Average location. Must be Gold+ for any benefits”

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Courtyard Munich City East
Ranked #100 of 389 Hotels in Munich
Reviewed June 2, 2014

The hotel is located about a 10-min walk to the Munich East train station which has very good access to Marienplatz. There is also a tram right across the hotel but it doesn't go directly into the city center. The train station has a Lidl if you want essentials. 20 EUR for underground parking and you cna get a multi-use plastic card from the front desk.

We drove here and check-in took a while as there was a line. We weren't able to make out if the Elite line really was for Elite members only since the desk staff made no effort to ask or segregate. In any case, we're Silver's and they must have a lot of Gold's and Platinum's here because Silver's basically have no benefits. At much more expensive Marriott's I've been offered free wifi and an upgrade but no such thing here. Slow lobby wifi as everyone else. We had a toddler and we got the room farthest from the elevator. With a baby cot there was not a lot of room. No bathtub and they told us they didn't have other rooms with king beds with bathtubs - only 2 twin bed rooms.
The room service lady came in the morning before we'd left so we asked her to come back later. In the afternoon we came back and our room wasn't done so my wife told the front desk again while we were stepping out. At night we get back and the room still isn't done. No fresh towels etc. We called and they sent fresh towels up promptly and then we got a call that the room wasn't done because of the Do Not Disturb sign. We had clearly left the sign on the inside handle and we'd made a call explicitly to have the room cleaned up!
We did a load of laundry in the neighbouring Residence Inn and our card wouldn't work in the laundry room so we had to ask the front desk to accompany us down. The person at the Residence Inn front desk was most helpful.
We would pay more money or points and stay someplace more central next time.

  • Stayed: May 2014, traveled with family
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2  Thank AksNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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203 - 209 of 525 reviews

Reviewed June 2, 2014

When we arrived at the hotel we had an unpleasant surprise: For us there was no room!
We have made reservation 20 days in advance and we are notified that there is no place when we arrived at the hotel? Quite unprofessional!

Must say that they have reserved room in another hotel (Pullman) and taxi to that hotel.
But also they said that hotel Pullman is at the same distance from the city center (incorrect) and that it will take us only 10-15 minutes by taxi (again incorrect, we drove 30 min.).
In hotel Pullman we had to explain where we come from and we had other small inconveniences (breakfast, internet), etc.

Overall a pretty unpleasant experience and something you would expect from a serious hotel.

Room Tip: Check your reservation!
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  • Stayed: May 2014, traveled on business
    • Service
Thank Senad_SA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2014

We arrived in Courtyard Marriot after a close to 6-hour train journey and were rudely shocked to find out that the hotel was overbooked. But front office manager Benjamin Langer helped mitigate our predicament by arranging for a cab ride to the alternative hotel, as well as private airport transfer at the end of our stay in Munich and Wi-Fi services at the other hotel. He was also prompt in responding to our email for more details on the Internet invoicing and airport transfer. Mr Langer was professional in handling the situation and adverted what could have been a very negative experience for his guests.

  • Stayed: May 2014, traveled as a couple
    • Service
1  Thank FaithHuang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2014 via mobile

I boked this hotel with a reasonable price one month ago for my trip in Sep, which is peak season in Munich because of beer festival. However , the hotel cancelled my booking without any reason. They just sent me email through booking.com. I was shocked and checked the price again, Found the price went up to double of my original price, now I understand why !!!

Stayed: May 2014, traveled with friends
1  Thank Regina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayhan K, Manager at Courtyard Munich City East, responded to this reviewResponded May 12, 2014

Dear Regina G,

Thank you very much for your valuable feedback on Tripadvisor.

It is with great regret for us, that our hotel did not meet your expectations regrding your booking in September/October. Please be kindly advised, that reservations are not cancelled without any reason from our side.
We would be more than happy to get in touch with you for further investigation. Please E-Mail your contact details to our front Office Manager, Mr. Benjamin Langer, at benjamin.langer@mucor.de .

We are looking forward hearing from you!

With best regards from Munich,

Kayhan Kilit,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2014

I was a little nervous that this hotel was too far from the center of Munich, but I was wrong. We took the train from Salzburg (very easy) to the east Munich train stop and just walked down 3 blocks. The hotel is pretty new, and it is a Marriott which I like. The front desk was about the most helpful I have ever encountered. Thank you.

When we wanted to see the sights we just walked back to the train station and 3 or 4 stops on the S bahn we were right in the heart of Munich.

  • Stayed: April 2014, traveled with family
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1  Thank Paddy107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014 via mobile

This Courtyard was clean, the staff professional and welcoming and it was a quick walk to the Ostbahnhof and maybe 8-10 minutes to the city center depending on whether you use the S Bahn to Marienplatz or U5 to Odeonsplatz or Karlsplatz. I am a single woman who was traveling alone on this trip and I felt very safe walking near the hotel to the Ostbahnhof and generally very safe in Munich overall regardless of the time. If this hotel is cheaper than city center (it was nearly 40 euro per night cheaper when I booked), then it is highly recommended you stay here instead!

Stayed: April 2014, traveled solo
Thank SKimo26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

Pleasant rooms, fast service and extremely quiet. There is a tram station nearby, fast hotel internet connection and a reasonably priced bar & restaurant as well as several other dining options within a short walk of the hotel. Perfect for a trip to Munich.

  • Stayed: April 2014, traveled on business
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Thank SphereHopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Munich City East

Address: Orleansstr. 83, 81667 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #100 of 389 Hotels in Munich
Price Range: $84 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Munich City East 4*
Number of rooms: 227
Official Description (provided by the hotel):
The comfortable conference and international hotel chain Courtyard by Marriott Munich City East is located in the lively Munich Haidhausen district, just a 3-minute walk from Ostbahnhof. It takes 7 minutes to get to Munich city center, 10 minutes to the trade fair and 25 minutes to the airport. Underground parking is available. Whether you are traveling to Munich on business or for leisure, the hotel offers the perfect accommodation with 227 spacious and comfortable hotel rooms and suites and free Essential Internet. The business center is at your disposal and the 24/7 Grab'n Go Market offers a variety of food and beverages. The gym is fully-equipped with free weights and modern cardio machines. 573 square meters of event space provide 6 modular meeting rooms with the latest event technology for successful meetings and seminars in Munich. The BISTRO offers freshly made international and regional classics as well as delicious snacks&drinks and invites guests to meet and linger throughout the day. ... more   less 
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