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“First Class but far from town”

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Sheraton Munchen Westpark Hotel
Ranked #54 of 383 Hotels in Munich
Certificate of Excellence
Ft. Lauderdale, FL
Level Contributor
61 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“First Class but far from town”
Reviewed July 29, 2014

Stayed for two nights while on tour. Check-in took forever due to a lack of staffing at the front desk, and although the staff is friendly and helpful, there was always a short line waiting for assistance. The rooms are clean and well appointed. The location is a more residental area far from the city center. There is a subway just outside the door and 4-5 stops to Marieplatz. Breakfast was good. WiFi free in the lobby. Had a taxi take me to the airport at 5AM on a Saturday-35 minute trip without traffic.

  • Stayed July 2014, traveled solo
    • Value
    • Rooms
    • Service
Helpful?
Thank SoFLTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, August 6, 2014
Dear Westpark-Guest,
Thanks for staying with us recently and sharing your valuable feedback with the Tripadvisor Community.
Primarily I would like to apologize for the waiting time during check-in, we recently encountered some technical issues which caused a delay with the reservation system and therefore an unexpected long duration of check-in and check-out procedures. Please rest assured, that this is not the standard at the Sheraton Westpark and was therefore an exception.
The great advantage of the Sheraton Westpark is that, although it is not located in the direct city center of Munich, this can be reached within only a 5 to 10 minute public transport ride. The station here for is directly in front/below the doors of the hotel.
We hope you had a safe trip home and send you our best regards,
Heinrich, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Canberra, Australia
Level Contributor
1,498 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 398 helpful votes
Reviewed July 25, 2014

This hotel is not that close to the city center, I wouldn't walk it. The facilities are modern, clean, and well maintained. The staff was cheerful and helpful. I loved getting Paulaner on tap in the bar. And they had a gift chocolate waiting for me in my room. Nice!

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Service
Helpful?
Thank axs666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, July 29, 2014
Hello Markus,
Thanks for staying with us and sharing this wonderful feedback with the TripAdvisor Community.
Indeed you can reach the downtown of Munich with public transportation in just 5 to 10 Minutes, depending on where exactly you are heading to. After touring around Munich, you will enjoy the night in one of our Sweet Sleeper Beds – if you like, you can even purchase these for your own home.
We hope to welcome you back soon Markus!
Sebastian, Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
109 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed July 25, 2014

No great looker outside, the Sheraton Westpark more than makes up for it with great, friendly service and nice rooms to stay in. Great location for getting around with two U-Bahn lines effectively under the hotel, a U-Bahn station next door and a bus stop right outside to take you to the centre of Munich. The airport takes about 45-60 minutes to get to but is really easy with just one change. The rooms are very quiet (I was on the 6th floor), good internet access and lovely beds. All round good hotel.

  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Marcus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 23, 2014

It is amazing how hotels can differ in Munich even they have 4stars. This one has good gym, good service, free wifi, even though breakfast choices are average and club lounge as well is average. But believe me, much better then other hotels.

  • Stayed July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Arunas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senggigi, Indonesia
Level Contributor
145 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed July 19, 2014

I stayed here because of our tour operator. Globus, chose this hotel.
Although not closed from the center, this hotel is very closed from train station, which is right in front of your hotel's door (by using lift).
Rooms are nice, although not so spacious. Modern, but the lighting is very limited, which is quite annoying for someone with spectacles like me. But, it's clean. And I agree with Mama Guide, please be aware of the main switch if you want to switch off the light in the night, as it will make all the switch off, including the one that you would need to recharge your mobile phones. You better use the one in the bathroom if you need to recharge your phone to avoid problem with your phone the next day.
Breakfast is good, and staffs are also friendly, which is uncommon is Germany.

  • Stayed June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank cclombok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbury, Minnesota
Level Contributor
105 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed July 10, 2014

This hotel is definitely a business hotel and not really a tourist hotel. It was still very nice but not close to a lot BUT the train station is practically our the door.

Rooms are nice, clean, modern. We were given adjoining rooms which was very nice.
Bathrooms a good size and again clean!We had an issue with air conditioning first two nights, which I know we are very spoiled by air conditioning into the states. I was so disappointed as all the hotels we had stayed at in Germany in the last two weeks had no issues. Now here the hotel we were staying the longest had an issue. The wonderful thing about this is the they fixed it and the General Manager sent an email giving his apologies about it, which I thought was great customer service.

The restaurant here was fabulous!!!! They had the best burgers! The restaurant manager was so kind as we walked in close to closing time. We had just come from Dacha and the rain. We said we would go somewhere else to eat, but he insisted it was ok to stay to eat. So kind!!! The food here is awesome!!

Club: Very small, which is sad as there are mostly business travelers in there. Wonderful service makes up for the smallness.

Room Tip: Opposite side of the trains. It didn't' bother us but it may bother if you like the windows...
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  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
Helpful?
Thank tamjomc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, July 16, 2014
Dear “Tamjomc”,
Thank you very much for visiting us in Munich’s upcoming Westend – The Sheraton Munich Westpark Hotel is located directly at the metro station, giving each guest the opportunity to travel downtown within a five to ten minutes ride. However, if you would rather like to enjoy the area around the hotel or the hotel outlets, there is also plenty of choice – as mentioned, the burgers in our restaurant are worth a try. We welcome you with a freshly renovated lobby bar, where you can enjoy the Sheraton Social Hour three times a week, an opportunity to enjoy a casual wine tasting and meet new people.
The entire team is more than happy that we could contribute so much to your great stay with us. Again we would like to apologize for the issue with the air conditioning, and at the same time thank you for reaching out to us and giving us the opportunity to react immediately.
We hope to welcome you back soon here in Munich!
Best regards,
Heinrich, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 9, 2014 via mobile

I forgot to mention, the light switches in the room are annoyingly difficult to figure out. There is even a light switch to turn on the electrical outlets (unlabeled). One desk light we never found the light switch for. We would've turned off the main kill switch at night, but then our phones would not have recharged. We had to unscrew the light bulb... Really???

Stayed July 2014
Helpful?
Thank MamaGuida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, July 15, 2014
Dear “MamaGuida”,
Thank you for visiting the Sheraton Munich Westpark Hotel. How unfortunate, to read that you had difficulties with the controlling of our light switches, please do excuse this inconvenience. I will immediately follow up with the Technical Department to ensure that these issues do not occur again. Please not, that when you experience any difficulties or desires during your stay, please do not hesitate to reach out to our Guest Service Center – My colleagues will assist immediately.
Best regards from Munich,
Heinrich, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Munchen Westpark Hotel

Property: Sheraton Munchen Westpark Hotel
Address: Garmischer Str. 2, 80339 Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Business Hotel in Munich
#31 Luxury Hotel in Munich
#40 Romantic Hotel in Munich
#51 Family Hotel in Munich
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Munchen Westpark Hotel 4*
Number of rooms: 258
Reservation Options:
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Also Known As:
Sheraton Munich
Munich Sheraton

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