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“Disappointing for a Sheraton”

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Sheraton Munchen Westpark Hotel
Ranked #52 of 383 Hotels in Munich
Certificate of Excellence
Brussels, Belgium
Level Contributor
88 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Disappointing for a Sheraton”
Reviewed April 29, 2013

I stayed there for a week and I have to say that I was disappointed by this hotel. Indeed, even if the staff was kind, the hotel looks old and would need some intense refurbishment. The room I was in was small and a bit dark. I was negatively suprised by the cleaning (as a compensation, I got a plate of fruits ... ), the wifi is not free and expensive (and not working in all the public areas).
The breakfast was good and the fitness room is well equiped. It is very close to the metro station and easily accessible (even if a bit far from the city center)
It is not a bad hotel but again, not really in the standard I expected from a Sheraton.

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
Thank FredK1412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, May 6, 2013
Dear “FredK1412”,
Thanks a lot for staying at the Sheraton Munich Westpark Hotel and posting a review about your experience.
Happy to hear you liked our newly refurbished Sheraton Fitness by Core Performance.
Cleanliness throughout the whole hotel, especially the bedrooms is top priority for our housekeeping team. Thank you again for your honest feedback – we will put even more emphasis on those areas in the future.
I hope we get the chance to welcome you back in Munich in the near future to show you that we can do much better. BTW, most of our rooms face either East or West and therefore are sunny and bright during either morning or afternoon. Tell us your preference!
Best regards,
Claudia, Housekeeping
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
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London, United Kingdom
Level Contributor
561 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 306 helpful votes
Reviewed March 24, 2013

This is a business hotel that tries very hard to be just that, a dull business hotel. It has the minimum standards of a Sheraton, rooms are nice enough and spacious, breakfast good. But that is about it... The two major issues with the hotel were the temperature ( too warm everywhere in the hotel, with no obvious way to make the rooms cooler) and the super expensive wifi at 15 euro per day for a slow connection ( you could actually pay more for a faster connection!)... Amazing how some hotels still charge for wifi.... There are so many other nice hotels in Munich, hat I would avoid this one unless it is really close to where you have to be.

  • Stayed March 2013, traveled on business
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Helpful?
2 Thank whiterabbitjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, March 28, 2013
Dear “whiterabbitjb“,
Thank you very much for choosing the Sheraton Westpark for your recent visit to Munich and posting a review on tripadvisor.
I am sorry that you felt the temperature through the hotel was not ideal. We would have been happy to be at your assistance during your stay.

At our hotel the internet is included in premium room types, like Clubrooms, Executive rooms and our Suites. Additionally we offer the Link@Sheraton Area next to reception with free internet access for our guests 24/7. There you can use your laptop with wireless connection or our computer terminals.
And you would be surprised if we could tell you how much it costs to provide internet in the rooms – the network infrastructure alone is a small fortune and needs to be updated quite regularly to meet speed requirements. For instance, we are currently upgrading bandwidth in order to improve performance even further, so hopefully you will at least not perceive the connection as slow again.

I hope to welcome you back at the Sheraton Westpark in the future.
Kind regards,
Wolfram, Hotel Manager
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Abu Dhabi
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed March 19, 2013

No valet parking, no porter service. Those should be standard services in a Sheraton. At my disappointment, the receptionist volunteered to pick up the heavy suitcases from the car but that wasn't his duty. He got a tip for being helpful of course but if the hotel won't provide what Sheratons usually have, then downgrade the title as to prevent disappointments from customers. I stay in brands so I have no surprises but in this case that worked out negatively.
Other than that, the amenities were as expected.

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
2 Thank CCEAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, March 25, 2013
Dear “CCEAbuDhabi”,
Thank you very much for choosing the Sheraton Westpark for your recent visit to Munich and sharing your impressions with us. I read with regret that we did not meet your expectations in two points, At all Sheraton Hotels & Resorts we provide special brand features like free internet and much more at the Link@Sheraton, the Sweet Sleeper Bed in every room, the Sheraton Club and the Sheraton Fitness programmed by Core Performance – to name a few. Porter Service and Valet Parking are optional and you will find some differences particularly when comparing between continents (e.g. a European Sheraton to an Asian or Middle Eastern one.)
I hope you enjoyed your time in the Bavarian Capital nonetheless
Best regards from Munich,
Arno, Front Office
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Singapore, Singapore
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 2, 2013

A good and well-run business hotel, close to the city. The rooms were very well equipped with a great work desk and chairs which was great since we were there for work and needed them, also great TV and coffee machine. We stayed at the club rooms and it was very convenient to have our breakfast in the club room, without the rush and crowd every morning. The breakfast, snacks and drinks throughout the day and night as well were great and were more than ample, especially after a hard day at a trade fair. The service was professional enough throughout the hotel.

  • Stayed February 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank CarolineTan4004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, March 5, 2013
Dear “CarolineTan4004”,
Thank you for choosing the Sheraton Westpark for your recent visit to Munich and sending us your feedback.
Very happy you had a relaxing time at our hotel after busy days at the trade fair.
Best regards,
Sebastian, Food & Beverage
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bangalore
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 28, 2013

We stayed for two nights here and it helped us have some wonderful moments in Munich. Located right next to the underground, you can get to the city centre in less than 10 minutes. We were able to see several parts of Munich, returning to the hotel often to refresh ourselves. The rooms are smartly furnished. They offer a free access to the fitness and steam room - a lovely way to forget the peak winter! The front office is very professional. The restaurant menu seemed more for the business crowd, not very elaborate, but we got what we wanted! I'd recommend this place for business or tourism.

Room Tip: It's everything you'd want from a Sheraton!
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  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank thomasxbangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, March 5, 2013
Dear “thomasxbangalore”,
Glad to hear that you had a wonderful time in Munich and thank you for sharing your impressions and for this great rating.
Warm regards,
Wolfram, Hotel Manager
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Glasgow, United Kingdom
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed February 25, 2013

This hotel is right outside the tube station and literally a 5 minute ride to the town centre, it's well worth staying outside the city centre, great value for money. We loved the Club lounge, great service from the young waiter who worked on Friday 8th February The service from all the staff was very good, specially at reception.

  • Stayed February 2013, traveled as a couple
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Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, March 5, 2013
Dear Kevin K,
Thanks a lot for your great feedback. Your praise is motivation to all of us.
Do come back soon.
Best regards,
Patrizia, Executive Office
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San Francisco, California
Level Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed January 30, 2013

Hotel is 4 stops away on the subway from the center of town, easy getting there, easy getting back at any time. The staff is very friendly and goes out of their way to ensure that their guests are taken care of.

I would recommend as I always do to stay in the club rooms, they seem a bit more spacious. The club lounge was friendly and well stocked. Breakfast was very good with some variety in the hot dishes. Same goes for the evening social hour which in this case was until I believe 9PM. Wine (German) was complimentary and very very good, snacks were repeticious but were very well prepared.

Local restaurants in the vicinity were plentiful but we only tried one the Italian restaurant across the street from the hotel and it was absolutely wonderful.

Outstanding coffee bar in the club lounge, that alone was worth it specially once it started snowing hard.

We had an early flight out of Munich and in my haste I left my camera in the room. I only realized this once I was at tha airport. The night "auditor", found the camera, contacted me at the airport and would have sent tha camera via another employee but we just didnt have eneough time.

The contacted me with the cost for sending my camera back to California via German mail service and its now waiting for me in California.

I will most definitely be staying in this hotel when I am back in Munich. Its also quite close to the Oktoberfest grounds so if you are thinking of booking for that do it early.

Hotel has a spa and sauna which we were invited to use however we just ran out of time.

Room Tip: Get a Club room.... its well worth the few extra bucks
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank CJPSanRamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, February 4, 2013
Dear CJPSanRamon,

Thank you so much for your extensive review.
Praise like yours is motivation to all of us.
I am delighted that you totally enjoyed your time in our Club Lounge.
We are looking forward to your next stay with us and hope we can impress you even more in order to achieve a top score of 5 Points from you.

Best wishes to California,
Wolfram, Hotel Manager
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Additional Information about Sheraton Munchen Westpark Hotel

Property: Sheraton Munchen Westpark Hotel
Address: Garmischer Str. 2, 80339 Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Business Hotel in Munich
#29 Luxury Hotel in Munich
#40 Romantic Hotel in Munich
#51 Family Hotel in Munich
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Munchen Westpark Hotel 4*
Number of rooms: 258
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Also Known As:
Sheraton Munich
Munich Sheraton

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