The Westin Grand is a beautiful hotel. Don't get me wrong, it's stunning and very luxurious. I'm currently backpacking around Europe on my own and as a surprise my mum booked me and my sister into the hotel for the weekend.
The room was immaculate and comfy. The shower was divine (one of those rainfall shower heads) and the spa facilities (pool and gym) were wonderful.
But here's where it fell down in my opinion...
No one offered to help me with my bags. I watched as wealthy looking women and men checked in and checked out and were immediately offered assistance with their luggage by staff members. No one offered to help me, was it because I had a big rucksack? Who knows. I've lugged it around for thousands of kilometres so far, the lobby to the lift wasn't too much of a stretch. But I would have liked to have been offered like the other guests.
The extra charges were endless. The room rate at the hotel is generally €115, although we got a slightly better deal on one of the websites.
Wifi is free in the lobby but not in the rooms, wifi costs €16 for 24 hours use on up to three devices. Free wifi in the rooms would improve my view of this hotel greatly.
The television channels are not free. They are €6.50. You do have BBC and ITV for free but these did not work for us when we tried to watch them. Really, I didn't care about this, we didn't spend time watching telly in beautiful Munich but after being made aware of the expensive wifi, we thought this was quite funny.
The spa treatments are overpriced. Never in my time in any hotel, as fancy as this one, have I seen prices quite like them. A 45 min hot stone back massage cost €108. I have never seen this treatment for more than €80 anywhere. We travelled to a spa in the city centre where we got the same treatments for half the price (Sumatra Spa near Marianplatz, excellent!).
The coffee in the lobby was from a machine. My sister ordered a latte and it arrived with the two dots of coffee in the top where the automated machine had poured it. It didn't taste very nice. For €4.50 and in a hotel of this calibre, they should invest in a barista.
There were good points to it as well of course. The cocktail menu is extensive and delicious, the staff in the bar were particularly friendly. I should mention the girl with blonde hair whose name I didn't get, she was great.
The pool facilities are fabulous.
The view from our room was stunning at sunset.
All in all, we enjoyed our stay immensely, but it was the little things that tainted our stay somewhat. This hotel is for people with lots and lots of money basically, not a bad thing, but just be aware of that :-)
- Official Description (provided by the hotel):
- Discover a new passion at the Westin Grand Hotel in Munich. Located in the district of Bogenhausen, the world-famous city with a heart awaits you on the doorstep. With excellent transport connections from your Arabellapark hotel, you reach the city centre in just a few minutes and enjoy the very best Munich has to offer. 627 comfortable rooms & suites as well as the Westin Club invite you to stay a little longer and forget your usual day-to-day routine. ... more less
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- Also Known As:
- The Westin Grand Munchen Hotel Munich
- Westin Hotel Munich
- Westin Grand Muenchen Arabellapark
- Sheraton Munich
- Munich Sheraton