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“Hotel could be great” 4 of 5 stars
Review of The Westin Grand Munchen

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The Westin Grand Munchen
Ranked #55 of 395 Hotels in Munich
Cleveland, Ohio
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Hotel could be great”
4 of 5 stars Reviewed October 3, 2013

Negatives: This is a nice Westin property but with some service issues. As mentioned in other reviews, the staff - from front desk, to breakfast room to spa employees - seem to have an attitude. This property is outside the city center so you must take a subway if you want to see the sights.

Positives: The pool is amazing. It has a wave resistance (not sure of the correct name) that can be turned on. You can get a float and the current moves you in a circle around the pool with no effort on your part. Or you can walk against the current for a great workout. They do not always have the water motion turned on. Some times part is turned on, sometimes none, and sometimes all. I did not figure out a pattern of when and, as mentioned above, found rude unhelpful staff when I tried to ask. But the pool area was amazing. Wonderful place to relax even if you were not in the pool. The breakfast in the executive lounge was quite good.

Stayed April 2013, traveled as a couple
Helpful?
Thank 0TravelTime0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,346 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 2, 2013

Was here for the first day of Octokberfest. Beautiful hotel, and great rooms with great friendly service at front desk. All employees very in the spirit of Oktoberfest. Quiet rooms. Subway is five minutes away and in a great location.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 30, 2013 via mobile

We stated at the Westin Grand for 5 nights during the Oktoberfest with a 1 year old. Room was great and quiet. Service at the front desk and the lounge on the 22nd floor was beyond our expectations. The employees at this hotel are top notch and catered to us. The gentlemen working in the lounge not only made sure we had everything we needed, but went out of there way to make sure our son was happy. This is by far the best service in Munich. Thank you for a great stay.

Stayed September 2013, traveled with family
Helpful?
Thank Aaron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed September 30, 2013

Every time I passed the lobby of this hotel during my 3 days stay here, it was a sea of tourists. The room given to me was in the older section of the hotel hence quite jaded. The room balcony opened right next to the autobahn and hence was never used. There was nothing overtly negative about the hotel but just that a lot of small irritants make it a no-no.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank arsenal789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
167 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed September 28, 2013

This Westin is well managed and maintained but in my view lacks the cohesiveness of newer Westin properties. It is located outside the downtown core of Munich, but right on a subway stop. Given the excellent subway system in Munich this makes up for the mediocre location of the hotel. Rooms are large for European standards and well appointed. The lobby is a bit of a design mess, populated mostly by tourist groups when I was there. Hotel bar combines dull ambience with indifferent service and very high prices. 25 Euros for two glasses of wine!

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Malte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SF
Level Contributor
249 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
4 of 5 stars Reviewed September 27, 2013

I have stayed at this property for more than 15 years at least once every two years. The hotel consistently has maintained its property to a high level and the service levels are good to great. The staff are wonderful and especially in this trip where Air Berlin lost my luggage for two days the hotel staff stayed on it until it was found. We always feel comfortable staying there as a gay couple and love the service and food.
However!!!! If the manager reads this email we did have a run in with one staff person who was rude and very unprofessional during our stay. As a Platinum member we get access to their club room which serves breakfast and a light dinner. One morning as we were going to the special elevator to access the lounge with two friends who were visiting us the club agent stopped us at the elevator and in a very rude tone demanded to know if were we guests. I said yes we were and then she insisted to know if all four were guests. We said no and she very rudely said then they could not come into the room without paying 45 euros which was absurd. It was a perfect stay and it only took one nasty employee who obviously had little customer service training to handle such situations to leave a sour taste in our mouth. I do plan to follow up with the manager of the hotel by letter as she was really out of line.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SFjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed September 25, 2013 via mobile

Let me start this off by saying I have been traveling for over 20 years all over the US, Europe, Canada, Mexico, etc. most of the time I try and select Hilton properties. For some insane reason this time I selected this property. In no way shape or form am I trying to discourage anyone from selecting this location as I never made it here. You see because of sequestration here in the US travel plans were cancelled normally a non-issue to cancel. This time was much different here is the scenario:
Hotel booked a few months ago
Upon booking date hotel sends standard automatic email your room is booked
Monday morning the 23rd hotel sends email reminder 12 days after you could cancel without penalty (this was stated but again because travel was not issued can't get there)
I call to cancel on Monday 23rd still a few days before expected arrival also emailed only to be told outside the cancelation policy would have to pay 90% of total
After multiple emails and even a call to Starwood Corporate I surrendered today and paid over$1,200 for a hotel room I will never see and now have to go through the stress of most likely not getting reimbursed. However, I was told if the hotel room sells I would be reimbursed (not sure how I could actually know if that happens unless monitor site to see if sold out)

Moral of the story WATCH THE POLICIES and DO NOT EXPECT ANY UNDERSTANDING you will get a bill regardless doesn't matter if you are military or not.

Stayed September 2013, traveled on business
Helpful?
3 Thank DCchick77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Grand Munchen

Property: The Westin Grand Munchen
Address: Arabellastr. 6, 81925, Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Munich
#27 Family Hotel in Munich
#33 Luxury Hotel in Munich
#35 Business Hotel in Munich
#58 Romantic Hotel in Munich
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Grand Munchen 5*
Number of rooms: 627
Reservation Options:
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Also Known As:
The Westin Grand Munchen Hotel Munich
Westin Hotel Munich
Westin Grand Muenchen Arabellapark
Sheraton Munich
Munich Sheraton

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