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“A true memorable customer service experience”

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The Westin Grand Munchen
Ranked #68 of 390 Hotels in Munich
Certificate of Excellence
Reviewed September 8, 2013

After visiting this hotel for more than 28 times over 9 years and they still manage to impress me with keeping their standards higher than ever.The overall experience from check in to rooms, outlets, and other facilities are all exceeding customers expectation.. Friendly and cheerful staff... You can really enjoy your stay and have a peaceful sleep In a very clean and hygienic environment...

  • Stayed: September 2013
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Thank Talal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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621 - 627 of 1,665 reviews

Reviewed September 5, 2013

We were excited about staying at this hotel until we checked in. The process took almost an hour due to the fact that they couldn’t find our pre-paid reservations for 2 non-smoking rooms. One room had smoke smell in it and we were met with hostility when we asked to exchange it. We were met with even more hostility at the executive lounge claiming that only two members in our foursome were permitted to use the facility due to their SPG Starwood hotels status. Most other hotels permit guests that are accompanied by qualified members!!

The rooms were clean and of average size and décor. The in-room coffee maker did not work and did not get replaced as promised, even after 5 days!!!

Housekeeping service was the very good. The front desk staff was sometimes rude and efficient at saying “NO” and “Can’t do”. Not hospitable at all. There are many other hotels in Munich, so stay somewhere else. Very disappointing.

A copy of this rating was send to the hotel manager who has not responded.

  • Stayed: August 2013, traveled with friends
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2  Thank bariatricrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

This hotel lifts up to the Westin standard. Clean, warm and decent sized.

The location is peaceful, away from the busy city but nearby trains get you to the popular tourist areas in less than 20mins including walking to train station.

Supermarkets, local eateries were plenty. And a big plus is they have a Sixt car rental kiosk right at the hotel. So renting a car and getting around is so much easier.

If you have a few more euros to spare, go for club. They have a nice exclusive club at the top floor. Pretty cool. You should explore.

Visited May 2013

  • Stayed: May 2013, traveled on business
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Thank TheYangTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

Hotel is very good, rooms are large and confortable and the breakfast is delicious. Not a luxury hotel, but a very nice business one!
For me, the only "negative" side of the hotel, but not it's fault at all, is that I was in town for the Oktoberfest and the hotel is far from the park! But we took a cab and it was fine!

  • Stayed: October 2012, traveled with friends
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Thank MillaBuzaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

Where do I start - modern hotel with great front desk staff. Excellent room decor, extremely clean and efficient bathrooms. The breakfast buffet is quite a mouthful (pun intended). It's my choice of hotel when visiting Munich in the near future.

  • Stayed: August 2013, traveled on business
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Thank BubblyMiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

Stay regularly at the Westin, and it's always up to its standards. Very nice staff, good food, good and clean rooms. The bathrooms are modern and bright. Don't have any negative comments to make about the hotel.

Stayed: August 2013, traveled on business
Thank Livefil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2013 via mobile

I stay at Westins when I don't want any surprises and what a simply solid good business hotel. Munich was no exception. Great price and service and good Internet and bed as well as an amazing shower.

Breakfast was good as well as room service.

Can't really say anything negative about this hotel.

  • Stayed: August 2013
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Thank Ignacio O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHabicher, Manager at The Westin Grand Munchen, responded to this reviewResponded August 29, 2013

Dear ihaveanidea,
thank you very much for posting such a good review about your stay with us. Westin as a Starwood hotel brand stands for Heavenly beds, heavenly showers, super foods and many more very comfortable things. It makes us very happy to hear that we have met your expectations as a Westin Hotel and have provided you with a very reliable impression. It would be our pleasure to welcome you again in the future to offer you more of our heavenly stays.
Best regards
Mario Habicher
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Grand Munchen

Address: Arabellastr. 6, 81925 Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Munich
#35 Business Hotel in Munich
#37 Luxury Hotel in Munich
#58 Romantic Hotel in Munich
Price Range: $135 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Munchen 5*
Number of rooms: 627
Official Description (provided by the hotel):
Discover a new passion at the Westin Grand Hotel in Munich. Located in the district of Bogenhausen, the world-famous city with a heart awaits you on the doorstep. With excellent transport connections from your Arabellapark hotel, you reach the city centre in just a few minutes and enjoy the very best Munich has to offer. 627 comfortable rooms & suites as well as the Westin Club invite you to stay a little longer and forget your usual day-to-day routine. ... more   less 
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Also Known As:
The Westin Grand Munchen Hotel Munich
Westin Hotel Munich
Westin Grand Muenchen Arabellapark
Sheraton Munich
Munich Sheraton

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