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“Excellent all around”

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Mercure Hotel Muenchen City Center
Ranked #64 of 382 Hotels in Munich
Certificate of Excellence
1 review
“Excellent all around”
Reviewed April 17, 2014

We stayed 3 nights at the mercure. We loved the location, it was easy to get to from the train station and central to all things we wanted to see. Staff was great. The all spoke english and made our stay a very high quality experience. The breakfast - amazing. Lots of choices, tastes and prepared very well. The restaurant staff was always on the spot to take care of your every need. We loved it and would stay again!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffrey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this review, April 28, 2014
Dear Jeffrey P,

thank you very much for your comments regarding your stay at the Mercure Hotel München City Center. Your positiv feedback I will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
sincerely
Benedikt Heydweiller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,960 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
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  • Polish first
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  • Russian first
  • Spanish first
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  • Any
English first
Budapest
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 7, 2014

Had 3 nights in this excellent hotel. The breakfast was very good and all the people were very friendly! I had a very quiet room (inner courtyard). The location is good, maybe not the best area.....but had no problem! Maybe the free Wi-Fi is not the best for laptops. For sure I will book again if I find a good deal for this hotel!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatinkaBudapest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this review, April 8, 2014
Dear KatinkaBudapest,

thank you very much for your comments regarding your stay at the Mercure Hotel München City Center. Your positiv feedback I will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Our Free WiFi works with mid-speed to enable classic surfing and emails. For all other applications such as downloading or streaming higher volumes, we recomend the use of our high speed connection. We will inform you about all the details during your next arrival in our hotel.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
sincerely
Benedikt Heydweiller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tipperary, Ireland
Level 4 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 1, 2014

Just back from munich the mercure is a nice well kept hotel with efficient, helpfull & friendly staff. Our room was clean and tidy on the 7th floor, as others said the lifts are small and so can be slow but not too bad. The breakfast choice is very good and also good quality the location is very handy very very close to the main station 10 minutes stroll to the marian platz, to sum up enjoyed our stay with no complaints

Room Tip: Get a room at the back of the hotel
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank premierman801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this review, April 4, 2014
Dear premierman801,

We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we look forward to welcome you back again in Munich.
Sincerely,
Benedikt Heydweiller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tasmania
Level 6 Contributor
759 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 384 helpful votes
Reviewed March 30, 2014

We chose this hotel as it was close to the main station and was nearby to the hotel where my business colleagues were staying. As others have pointed out, the area is a little seedy with strip clubs and some hostels around. However, there are also many other hotels and good Middle Eastern food. We chose a Privilege room which we were happy about as it faces the courtyard and not the street. The street would be noisy I think.

The room was decorated well and very large. There is a free minibar including Sekt and free wifi plus a printer in the lobby. It is great to be in a hotel where services are included.

Our only complaint would be that the towels were really small and not fluffy.

We would stay here again for sure.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wombatdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this review, March 31, 2014
Dear Wombatdavid,

We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
sincerely
Benedikt Heydweiller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boucherville, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 25, 2014

This hotel had the worst service I ever seen in a 4 stars. The cleaning did not clean my room on my 5 nights journey even though I complain 3 times to the reception in person.

The hotel is located on a not so recommended small street close to Munich old town. All rooms facing to the street are terribly noisy all nights due to the proximity of a youth hostel.

Internet is slow and disconnecting every second minute.

Room Tip: Avoid the street rooms.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank minoutore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this review, March 27, 2014
Dear Minoutore,

Thank you for taking the time to tell us about your experience at the Mercure Hotel München City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
After some Problems in that Period of October we already have taken measures and have completely changed the cleaning system in our hotel to prevent future occurences.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely
Benedikt Heydweiller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Muenchen City Center

Property: Mercure Hotel Muenchen City Center
Address: Senefelderstr. 9 | Ludwigsvorstadt, 80336 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Family Hotel in Munich
#33 Romantic Hotel in Munich
#37 Luxury Hotel in Munich
#46 Business Hotel in Munich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Hotel Muenchen City Center 4*
Number of rooms: 167
Official Description (provided by the hotel):
The Mercure Hotel München City Center is located just 109 yards from the main train station. Relax in our comfortable surroundings: All 167 spacious rooms are air-conditioned and have WIFI. Our CBH-certified hotel boasts five meeting rooms for up to 70 people. The hotel is situated close to the train station, which is also beneficial for air travel, and the airport is a 45-minute drive away via the S8 highway. The A9 highway will bring you to the hotel, where you can park in the public garage.Our Standard Rooms are equipped with modern LCD TVs offering 100 international channels (including Sky Cinema and Sky Sports), a high-quality bed, comfortable seating, a functional desk space with WIFI, a free minibar and a kettle.Superior Rooms with approx. 323 sq. ft (30 sq. m), our Superior Rooms offer even more room for relaxation. ... more   less 
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Also Known As:
Mercure Hotel Muenchen City Munich
Mercure Hotel Munich
Mercure Muenchen City Center

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