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“Decent hotel with very nice staff”

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Mercure Hotel Muenchen City Center
Ranked #63 of 389 Hotels in Munich
Certificate of Excellence
Reviewed March 7, 2014

Having stayed here for four nights, I must admit we had a great time in this nice and neat hotel, with absolutely nothing to complain about. Rooms were spacious, functional, well-equipped and clean but it was its staff what made the difference. Kind, professional and highly cooperative from day one, especially Julia Veen and Sebastian Schilling, always there to help! Breakfast was surprisingly very good for its cathegory and the staff there was also very efficient and kind.
Location? Probably not in the vividest, glamorous area of Munich, true, but pretty convenient since it is not far from the ring and Marienplatz (just a few minutes walk) and both metro and train station are just a couple of minutes away. I liked this hotel very much and I would definitely go back if I had the chance to. Recommended.

  • Stayed: February 2014, traveled as a couple
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1  Thank ccberthoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this reviewResponded March 10, 2014

Dear ccberthoud,

We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback, especially the review concerning the staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Benedikt Heydweiller

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581 - 587 of 2,064 reviews

Reviewed February 27, 2014

My wife and I stayed at the Mercure one night, attracted by very positive reviews found on the Tripadvisor prior to our trip. We found the Tripadvisor ratings overly favorable, based on our short stay experience. The main issue was that as of 3:35pm, when we arrived, our room was not ready to occupy (check-in time is 3pm!), due to what we were told at the reception, "a busy night before". What's going on? Do they assume not to be busy to function properly?! We were after an exhausting 5 hour, traffic jam marred road trip from the Austrian Alps and even this relatively short extra wait to move into our room was disappointing and frustrating, especially considering our not-so-young age (59 and 65). We were offered a free drink in the bar which was nice but definitely not something that we needed at the time. We respectfully declined. Underground parking facility was very tight to maneuver and the access from the garage to the hotel was very poor; it took us about 1/2 hour to park our minivan and get to the hotel lobby with our luggage. Getting out of the garage the following morning was also a problem. Nobody at the reception explained to us where to pay for the parking to be able to get out. You couldn't pay right at the exit gate as there was a separate place, not clearly indicated, where you ccould pay. As a result we were delayed on our way to the airport the following morning to the point of almost missing our flight. The other issue was presence of a prostitute and her pimps in the bar, in action... On the other hand, the room was comfortable, spacious and clean. And a couple of staff at the reception and in the restaurant were attentive and nice. The restaurant, by the way, serves good food, although at breakfast time in the morning becomes a real zoo, with waiters nowhere to be found.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Easytobook.com
1  Thank Andrzej O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this reviewResponded March 4, 2014

Dear Andrzej O,

Thank you for taking the time to tell us about your experience at the Mercure Hotel München City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking all apropriate Measures to prevent a long waiting period in the future. On that day we just did not achieved to finish the rooms on time due to a high number of late check outs.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely
Benedikt Heydweiller

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Reviewed February 23, 2014

I really enjoyed my single night at the Mercure. There are a number of backpackers' hostels on Senefelderstrassse which made things a little noisy during the night. Having said that, the location was ideal for me because the hotel was only 5 minutes from the main train station and I wanted to catch an early train. It is also on 10-15 minutes walk from the Marienplatz. The reception staff were very friendly and I really appreciated the complimentary drink which I was offered. My room on the top floor actually had two levels, 'upstairs' for sleeping and 'downstairs' for relaxing. I really liked it. There is beer and soft drinks in the minibar and no charge! Breakfast was OK but perhaps not the strongest part of the offering. There was a juice machine but it wasn't working and the cooked breakfast was barely hot enough. I would say the Mercure would be an excellent base for a visit to Munich.

Room Tip: Ask for one on the top floor
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  • Stayed: February 2014, traveled on business
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1  Thank gerdunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this reviewResponded February 25, 2014

Dear Gerdunn,

thank you very much for your review of the Mercure Hotel Munich City Center.

We are proud that you enjoyed your stay in our "Maisonette Room" and especially thank you for your positiv comments concerning the friendliness of our staff.
At Mercure, we strive for the best possible service and quality and will immediately check the heating of our live cooking station at the breakfast buffet.
Thank you again for your feedback.
We are looking forward to welcome you back during your next visit of munich.

Sincerely
Benedikt Heydweiller

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Reviewed February 23, 2014

This hotel is situated just across the München Hauptbahnhof, so very central and convenient. We received a lovely welcome at reception. Our room was big and beautiful. There is a mini-bar with a few drinks free of charge, the bathroom is big and you are provided with all the necessary toiletries. Wifi is also free of charge and very easy to use, you don't need to login or anything. We had our breakfast included, it is a buffet system with a very wide choice of food and drinks. Their orange juice machine is awesome!

  • Stayed: February 2014, traveled as a couple
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Thank CJMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this reviewResponded February 25, 2014

Dear CJMar,

thank you very much for your positiv feedback.
We are happy that you enjoyed our spacious rooms, our free Minibar and our breakfast.
I will share your comments with our team. This will encourage them continuing to work on the best possible service.

Thank you again and come back soon!

Sincerely
Benedikt Heydweiller

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2014

hotel is really nice, we had a big triple room.
wi fi was free of charge,
we had to ask to refill of soaps and shampoo almost everyday.
breakfast is good but overpriced, 20 euros is too expensive...
not the best area of the city, but it is really close to everything.
only one person can use the gym everytime, so you cant go with your friend to the gym... which is strange...

  • Stayed: October 2013, traveled with friends
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1  Thank bdelad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this reviewResponded February 25, 2014

Dear bdelad,

thank you very much for the review of our hotel.
We have used your remarks to check our service and have added some Gym Cards to meet the higher demand.
The missing soap is defenetly not our standard and we will take the apropriate measures to prevent such occurences in the future.

Thank you again for your feedback. We are looking forward to welcome you again in Munich.

sincerely
Benedikt Heydweiller

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2014

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Mohammed A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this reviewResponded February 13, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 11, 2014

just returned home after three night stay here cannot praise this hotel enough the desk staff to the young breakfast staff wonderful stay would stay here again great location train station across the road

Room Tip: get a courtyard room slept like a log
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  • Stayed: February 2014, traveled as a couple
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Thank 100dawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this reviewResponded February 13, 2014

Dear 100dawn,

We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive such a positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Sincerely
Benedikt Heydweiller

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Muenchen City Center

Address: Senefelderstr. 9 | Ludwigsvorstadt, 80336 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Romantic Hotel in Munich
#34 Luxury Hotel in Munich
#46 Business Hotel in Munich
Price Range: $111 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Muenchen City Center 4*
Number of rooms: 167
Official Description (provided by the hotel):
The Mercure Hotel München City Center is located just 109 yards from the main train station. Relax in our comfortable surroundings: All 167 spacious rooms are air-conditioned and have WIFI. Our CBH-certified hotel boasts five meeting rooms for up to 70 people. The hotel is situated close to the train station, which is also beneficial for air travel, and the airport is a 45-minute drive away via the S8 highway. The A9 highway will bring you to the hotel, where you can park in the public garage.Our Standard Rooms are equipped with modern LCD TVs offering 100 international channels (including Sky Cinema and Sky Sports), a high-quality bed, comfortable seating, a functional desk space with WIFI, a free minibar and a kettle.Superior Rooms with approx. 323 sq. ft (30 sq. m), our Superior Rooms offer even more room for relaxation. ... more   less 
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Also Known As:
Mercure Hotel Muenchen City Munich
Mercure Hotel Munich
Mercure Muenchen City Center

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