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“Did what it needed o do” 3 of 5 bubbles
Review of Hotel Cristal

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Hotel Cristal
Ranked #173 of 381 Hotels in Munich
Bradford, England, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Did what it needed o do”
3 of 5 bubbles Reviewed February 2, 2014

Pretty standard central city hotel.
Room did what it was needed and was reasonably priced.
Was woken at 5:30 by bin men but for a short business trip it was perfectly fine.
If i was staying longer or with the family i would most probably look elsewhere but i would return if i was just myself for one or two nights

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinaKube, Online Marketing at Hotel Cristal, responded to this review, February 13, 2014
Dear Ashley B,
thank you very much for your rating. We also have comfort rooms which are more spacious. We hope to welcome you again soon at our hotel.
Yours sincerely,
BEST WESTERN Hotel Cristal Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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611 reviews from our community

Traveler rating
    94
    259
    166
    61
    31
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Regina, Canada
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed December 30, 2013 via mobile

This hotel is very close to the train station and old town. It's in a neighbourhood with lots of adult entertainment but if you've done your homework this won't be a surprise upon arrival. I'm quite picky about where I stay and for the price, this hotel was wonderful. The front desk was helpful and offered the best way to the airport without being asked. They had umbrellas that we could use and I especially liked the flat rate on the mini bar. It was reasonable and convenient. My only beef was having to pay for the wireless and then have it work on only 1 device at a time.

I would stay here again because it was clean, very reasonable and was very close to the downtown.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cantwaitforholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinaKube, Online Marketing at Hotel Cristal, responded to this review, January 2, 2014
Dear Cantwaitforholidays,
thank you very much for your rating. In our opinion the price for Wifi is ok. We would be delighted to welcome you again at our hotel.
Yours sincerely,
BEST WESTERN Hotel Cristal Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brunswick, Maine
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 26, 2013

We stayed in this hotel while visiting the Christmas Market in Munich. It is located close to the train station, where we arrived on a train from Nuremburg and where we took a train to the airport. The hotel is within walking distance of the Christmas markets and the Old City. The person at the check in desk was very welcoming and helpful, offering information and assistance without being asked. Our room was well-appointed, very clean and comfortable.

Room Tip: Our room overlooked a terrace where a gathering was held for about an hour and as a result there was...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinaKube, Online Marketing at Hotel Cristal, responded to this review, January 2, 2014
Dear Linda A,
thank you very much for your rating. That sounds like a great stay in our hotel. We would be very happy to welcome you again at our hotel.
Yours sincerely,
BEST WESTERN Hotel Cristal Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ambler, Pennsylvania
Level Contributor
201 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
5 of 5 bubbles Reviewed December 14, 2013

This hotel is located about a five minute walk or less from the main train station (Hauptbahnhof). I arrived there in mid-morning and a room was not available yet, but they happily let me store my luggage. The woman at the reception also provided me with a map of the city and transportation lines. When I came back later in the day to check in, I was pleasantly surprised by the room. Nice size and included a coffee maker in the room, which doesn't seem like a big deal, but this is not standard in European hotels. Good mattress on the bed and I got a good night's sleep. I would stay there again.

  • Stayed December 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank treeface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinaKube, Online Marketing at Hotel Cristal, responded to this review, December 19, 2013
Dear treeface,
thank you very much for your feedback. That sounds like a pleasant stay in our hotel. We hope to welcome you again soon at our hotel.
Yours sincerely,
BEST WESTERN Hotel Cristal Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed December 7, 2013

Literally a 5 min walk from the main train station and within 10 min from Karlsplatz as a gateway to the old city. The reception was friendly, professional and went out of their way to help us with city sightseeing queries as well. Rooms are really well appointed for the price. (Had booked Hotel Dolomit earlier but was 'transferred' to this for some reason. No complaints!)

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kier02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinaKube, Online Marketing at Hotel Cristal, responded to this review, December 13, 2013
Dear Kier02,
thank you very much for your review, that sounds like a pleasant stay in our house. We would be delighted to welcome you again in our hotel!
Yours sincerely,
BEST WESTERN Hotel Cristal Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton Coldfield, United Kingdom
Level Contributor
213 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed December 7, 2013

Wish I had spotted this hotel before.
Very nice welcome and efficiently run hotel.
About 3 minutes walk from the station, although not much of a neighbourhood.However did not encounter any problems whatsoever.
Received a quiet room overlooking the courtyard.
Highly recommend this hotel. Bar area nicely laid out with a brilliant in-house restaurant.

Room Tip: I presume the rooms facing the courtyard would offer peace and quiet
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank UKNorseman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinaKube, Online Marketing at Hotel Cristal, responded to this review, December 13, 2013
Dear Norsemanuk,
thank you very much for your feedback, we are very happy to read that you had a good time in our hotel. We hope to welcome you again in our house.
Yours sincerely,
BEST WESTERN Hotel Cristal Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, VA
Level Contributor
153 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 bubbles Reviewed December 6, 2013

Average pretty much says it all.

I stayed in a remodeled "comfort" (i.e., more expensive) room which was large, but as it was long and skinny the space was not really very usable. The bed, desk, and TV were all placed at the far end of the room by the window.

The first room I was given had a heating problem; the heat would not turn off. The second room I tried was better, but still too stuffy. I'd have opened the window but it was about 0 degrees C outside.

The bar prices were exorbidant. And don't bother with the overpriced breakfast in any Munich hotel. There's always cheaper food to be found outside. If you're near the Hbf simply pop over there for numerous inexpensive options.

See my other reviews for more preferred Munich hotels.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank fcfrag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinaKube, Online Marketing at Hotel Cristal, responded to this review, December 10, 2013
Dear fcfrag,
thank you very much for your feedback. In our opinion our prices are ok, because our breakfast is varied and very tasty. Our drinks are also delicious. We also have comfort rooms, especially for longer stays. We hope to welcome you again in our house.
Yours sincerely,
BEST WESTERN Hotel Cristal Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Cristal

Property: Hotel Cristal
Address: Schwanthalerstr. 36, 80336 Munich, Bavaria, Germany (Formerly Best Western Hotel Cristal)
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#78 Luxury Hotel in Munich
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Cristal 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Hotel Cristal in the center of Munich is the ideal starting point for your stay in Munich. The central downtown location near the main railway station, the house has a very good transport link (S-and U-Bahn, tram) with direct connections to the airport (45 minutes) and the exhibition center (20 minutes). The city center nearby offers countless shopping (Kaufingerstrasse, Maximilianstrasse). Many attractions and the world-famous Oktoberfest on the Theresienwiese are just a walking distance away from the Hotel Cristal. ... more   less 
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Also Known As:
Best Western Munich
Munich Best Western

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