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“Good service good value”
Review of Hilton Munich City

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Hilton Munich City
Ranked #79 of 389 Hotels in Munich
Reviewed July 21, 2013 via mobile

I travel extensively for business and this was a pleasure trip. Hilton Munich City made it a pleasurable trip while visit a very nice city. Worth it in every way. German staff spoke English and was friendly and hospitable.

  • Stayed: July 2013
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Thank Rix911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra_Hufnagel, Executive Office at Hilton Munich City, responded to this reviewResponded July 22, 2013

Dear Guest,

On behalf of our Team I would like to thank you for your kind words regarding your stay at Hilton Munich City. It is of great value to us that our staff left such a positive impression on you. I will gladly pass your words on to them.

We would be grateful to have the chance again to welcome you back to Hilton Munich City in the near future.

Best regards

Sandra Hufnagel
HILTON MUNICH CITY
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,224 - 1,230 of 2,731 reviews

Reviewed July 20, 2013 via mobile

I stayed here on business recently & despite arriving after 1am the receptionist had reserved my room & could not have been more pleasant. The rooms are well eqipped & spacious. Everything in all areas is very clean, fresh & modern. The Tv in the room had channels from across Europe which was really good.

  • Stayed: July 2013
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Thank j1lloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra_Hufnagel, Executive Office at Hilton Munich City, responded to this reviewResponded July 22, 2013

Dear Guest,

We would like to thank you for taking time to share your impressions with us on Tripadvisor.
I was indeed delighted to read that you had a pleasant stay with us and liked our comfortable rooms. I was also pleased to read that enjoy our great TV selection.

We are looking forward to welcoming you back to Hilton Munich City soon.

Kind regards

Sandra Hufnagel
HILTON MUNICH CITY
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

My family stayed at the Hilton for 2 days at the end of a holiday. We chose the hotel because of its location and price and were not disappointed. Good room and efficient and friendly staff. Good breakfast which was in the room rate. The hotel is over the tube station and is as other reviewers have said it is 2 short stops from the city centre. The Rosenheimer Platz station is accessible directly from the hotel by a lift. The airport was about 35 minutes from the airport which cost 20 Euros for an all day ticket (for up to 5 people) on public transport (the partner ticket). The tubes announcements and most other things are in German and English and are easy to follow. There is a lot to see in the city which is one of the most vibrant places I have been to. I only dropped a star from the hotel due to a mix up with an extra bed in one of the rooms we had booked.

Room Tip: We were on the front of the hotel on the thrid floor facing the main road but were not disturbed by...
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  • Stayed: July 2013, traveled with family
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Thank nabows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra_Hufnagel, Executive Office at Hilton Munich City, responded to this reviewResponded July 22, 2013

Dear Guest,

We appreciate your positive review on your stay at Hilton Munich City. Comments like yours are of great importance to us and reassure our Team Members in their work.

It is nice to read that you enjoyed our convenient location and had a pleasant time exploring the city of Munich.

We hope soon to have the chance again to welcome you Hilton Munich City.

Best regards

Sandra Hufnagel
HILTON MUNICH CITY
Executive Office

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Reviewed July 17, 2013

Wheelchair accessible room in Hilton Munich City was an disappointment compared to other Hilton's we have stayed. The room itself was in need of renovation, there were stains on the fitted carpet and carpet seam was loose. Wall next to the bed was dirty.

Putting an carpet to wheelchair accessible room is an odd decision, wheelchair wheels make it quickly dirty, hard wooden floor would be better for sake of cleanliness.

The biggest reason for complain was the bathroom. There was only small rocky stool in the shower. If you are in wheelchair and your legs don't function at all, hopping to this kind of small chair in order to take a shower can be dangerous, if you fall on the floor you could easily break your bones. The toilet seat was too low and the hand-bar next to it was not much help.

Compared to other Hiltons, this was bare minimum. For example former Hilton Bremen's accessible room complied with all current ADA regulations. On Berlin Hilton there was sturdy shower chair fixed to the ceiling.

There safety box in the room was dead, when informed of this, the front desk lady immediately
dispatched technician to change the battery and the issue was fixed in minutes.

On the other Hiltons we have stayed, there were free mineral water bottle waiting in the room when we arrived, not here.

Hotel location was excellent, direct access to S-bahn to the airport and short distance to the city center.

  • Stayed: July 2013, traveled as a couple
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Thank Hannelore21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra_Hufnagel, Executive Office at Hilton Munich City, responded to this reviewResponded July 21, 2013

Dear Guest,

To start with we would like take the opportunity to thank you for choosing to stay at Hilton Munich City and also for taking time to share your constructive feedback with us. We do hope you had a safe journey home.

I was sorry to learn from your review that your stay was negatively influenced by the conditions of our accessible room and that you felt some of our equipment not be suitable.
Regarding the bathroom situation I would like you to note that I have already contacted our Housekeeping Manager to look into this matter. The health and safety of our guests is of the utmost importance to us and we will be certainly looking at the fit out of our accessible rooms.
I was, however, delighted to read that you could make use of our convenient location right above the S-Bahn Station.

We do hope to have the chance again to welcome you again to Hilton Munich City in the near future.

Kind regards

Sandra Hufnagel
HILTON MUNICH CITY
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

The U-Bahn is literally on the same block as this hotel, which is two stops away from the heart of Munich. It was a comfortable place to stay with a very nice free breakfast. The staff were kind and helpful if you had any questions. For the price there is really no beating this location.

  • Stayed: July 2013, traveled with friends
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Thank Kayla L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra_Hufnagel, Executive Office at Hilton Munich City, responded to this reviewResponded July 18, 2013

Dear Guest,

First of all we would like to take the chance to thank you for choosing to stay at Hilton Munich City and also for sharing your feelings with us.

It was very nice to read from your review that you were more than satisfied with our service team and especially with our great location.

We are looking forward to your next stay at Hilton Munich City.

Kind Regards

Sandra Hufnagel
HILTON MUNICH CITY
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

I had read some of the more critical reviews of this Hilton and had hesitated booking it but decided to do so just a few days before arriving in the city. I wasn't at all disappointed. The location, while not really within easy walking distance of most tourist spots (other than the Deutsch Museum) is connected directly to an S Bahn station, which provides ready access to almost anywhere in the city (a full day - good till 6:00 pm the following day, or multi-day, pass is desirable).

I thought that the hotel was in good shape and while nothing was unique or exceptional, it is certainly up to Hilton standards (I am a Hilton Diamond member and stayed at three other Hilton's just on this trip). Our room was spacious - even after adding a rollaway for our teenage son, and the bathroom quite satisfactory. There wasn't much of a view, but the room was quiet and I saw no evidence of a lack of upkeep or fraying carpets, as had been mentioned by others.

If any observation of shortcoming is appropriate, it might be directed to the restaurant. Even then, the criticism is minor. Service was fine and the breakfast spread was substantial. It just seemed just a bit bland and without much variety. We had dinner in the restaurant and it was satisfactory but not particularly special.

Value-vise, I have no trouble recommending the hotel to any HH member. We paid partially in points (20,000 per night) and Euros (68 per night). When the free breakfast and Internet are included for a family, this seemed quite reasonable. The alternative hotel that we were considering seemed nice but was 2.5x more expensive, did not have AC and was 2 blocks from an S Bahn station. The Hilton proved a much better choice

Stayed: July 2013, traveled with family
Thank HighfieldPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra_Hufnagel, Executive Office at Hilton Munich City, responded to this reviewResponded July 18, 2013

Dear Guest,

We were pleased to read your positive review on Tripadvisor. We are glad to learn that you felt you made the right decision in staying at our hotel.
Guest satisfaction is of utmost importance to us; hence we are indeed happy that our Team Members ensured a pleasant stay with us.
Thank you also for your positive words regarding our sizeable rooms and the treatment you received being a HHonors Member.

We look forward to the opportunity of welcoming you to the hotel again the future.

Best Regards

Sandra Hufnagel
HILTON MUNICH CITY
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2013

Recently had the pleasure of staying at this Hotel for several days before and at the end of our recent trip. Enjoyed it very much. The walk into town was pleasant [watch the bicycle riders] and took around 10 minutes.The Hotel staff were very pleasant while the hotel rooms were of good quality. When we returned at the end of our trip it felt like home. Would recommend this Hotel to anyone going to Munich.

  • Stayed: June 2013, traveled with friends
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Thank welby12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra_Hufnagel, Executive Office at Hilton Munich City, responded to this reviewResponded July 18, 2013

Dear Guest,

Thank you for sharing your review online.

We are glad that you had a pleasant stay with us and that you were convinced by our professional staff, as well as our central location. It was also flattering to see that you would recommend staying at Hilton Munich City.

We would appreciate the chance to welcome you again to our hotel in the near future.

Kind Regards

Sandra Hufnagel
HILTON MUNICH CITY
Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Munich City

Address: Rosenheimer Str. 15, 81667 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Family Hotel in Munich
#43 Luxury Hotel in Munich
#67 Romantic Hotel in Munich
#76 Business Hotel in Munich
Price Range: $117 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Munich City 4*
Number of rooms: 480
Official Description (provided by the hotel):
The Hilton Munich City provides modern accomodation in the heart of Munich, with a direct train link to the aiport and the main station. The shopping mile at the Marienplatz ist just a ten minutes walk away. Business centre, 2 restaurants, café, bar, 24h gym, room service - the hotel offers the full range of services for the business and leisure guest. ... more   less 
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Also Known As:
Hilton Munich City Hotel Munich
Munich Hilton

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