I have used this hotel many times but this review refers concretely to my stay there from Nov. 5 -7, 2012.
The check-in was friendly, quick and efficient - they took care of the car and the luggage, were prepared and had a room ready that met the wishes (very quiet and non-smoking) we had communicated prior to our trip. Unfortunately, we had to learn upon check-in that the swimming pool was unexpectedly in need of repair and could not be used.
We were assigned a really nice and stylish, lavishly decorated double room (#034) in the Palais part of the hotel, with tasteful colours and functional, yet good-looking furniture. The bathroom was very beautifully decorated with different kinds of stone. The cleanliness was good, it would have been very good without the dust in the air (maybe it was vacuumed just before we arrived) and if housekeeping would not have overlooked the dust and dirt on the bedside table and would have aired the room.
The palais part of the hotel is generally very quiet in terms of noise from the floors and other rooms and the windows of our room were on the side of the inner coutyard, so there was no noise from the city either.
On the first evening, we visited Falk's bar and had drinks and Scandinavian snacks there. It is a beautiful place to sit and choose from a vast variety of cocktails (also its own creations). Everything ordered was most excellent, freshly prepared and the service was impeccable, too. Far better than the usual hotel bar and highly recommendable.
We then had an extensive four course dinner at the Garden restaurant and were impressed with the creative dishes of excellent taste and quality served there. Dinner was accompanied by a very interesting and tasteful selection of wines and by very friendly, professional and knowledgeable service personnel.
We used the hotel's breakfast buffet on both days and also found it highly recommendable. The buffet is extensive, fresh and of very high quality. The staff competent, friendly and quick. The setting in the lovely breakfast room with the city view is relaxing and refreshing in the morning.
We also used banquet services and meeting rooms o one day for business purposes and found everything very well organized, from the morning cafe for 100 people to the conference room with its technical features, lunch in the palais cellar until the end of the meeting with drinks and snacks in the conference room, everything excellent, punctual, exactly as ordered and very professionally handled.
The second evening, my wife and I had dinner at Trader Vic's restaurant. Due to a business meeting, we were running late and went to eat there one hour later than planned and reserved. The staff at the restaurant in a very professional manner politely called us before passing our table to someone else (this restaurant is very well booked) and it was no problem to come later. Dinner there was excellent, unusual dished inspired by polynesian and asian cooking, beautifully decorated restaurant. Some of the highlights are the exotic cocktails and the chinese wood oven which turnes out meat dishes in a extremely flavorable, tender and juicy way, highly recommendable and really like a small holiday in the middle of the city.
With regards to this particular stay, there were only few points where some improvements could be suggested: first, the issues of initial cleanliness and smell in the room could easily be resolved and the rather long wait at check-out should be adressed by analyzing the average time ans process of a check-out (my impression was it is clearly too long as should be). The hotel management could also think about the WiFi-acces that has to be paid as an extra (that seems a bit outdated since internet access nowadays has become a very basic necessity in luxury hotels like fluent water and air conditioning). Also, the price of mineral water from the minibar (Euro 8.70 for a 0.75 liter bottle) seems unnecessarily exaggerated considereing the room prices.
Unfortunately, there was a very anpleasant incident on Nov. 5, when at 22:00 suddenly there was no hot water. It turned out that this was not a problem of the room or of the hotel, but the whole community heating of central Munich was not functional. For us, it was really unpleasant, because we were unable to take a warm bath or shower on that evening. The hotel did handle the matter very professionally though, they immediately offered another room (before finding out that that would not resolve the issue since the whole hotel had no hot water), they apologized and they, without asking for anything from our side, took 10% off the room rate for that day. Considering that things like that as a matter of fact can happen and the very professional way they handled it, this incident does not affect but rather confirm the overall excellent impression that the hotel made.
As for the pricing - Munich is very expensive and hotel prices in Munich are very high generally. Given that background the concrete price has to be set in relation. We paid a "city break" rate of 360 Euros per night for two nights (this included a double room, two breakfasts, one dinner and a drink at the bar). For the excellent services delivered, the location of the hotel and the general high price level in Munich, we did find that a good value.
We will keep returning to this hotel and can not only recommend the hotel to travellers but also highly recommend the restaurants and the business services to anyone not staying in the hotel. Thank you very much for this nice stay!
- Official Description (provided by the hotel):
- Originally conceived by King Ludwig I, the Bayerischer Hof is one of Munich's most legendary hotels. History and contemporary flair mingle with easy elegance. Its iconic Blue Spa, offering barbecues in summer and an unique ice bar in winter with views of Munich, was created by Andrée Putman. The latest restaurants, Atelier and Garden, are by interior designer Axel Vervoordt, who also devised the Cinema Lounge; complete with its own Night Club with live Jazz, five restaurants, six bars and the theatre, it is a self-contained haven that draws celebrities and heads-of-state. Guest rooms are in a variety of styles, designed by famous architects. Top-floor suites have breathtaking views, private spa access, terraces or open fireplaces. ... more less
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- Also Known As:
- Bayerischer Hof Munich
- Hotel Bayerischer Hof