I was really disappointed in these buses, especially as they are part of a global franchise which has a really good reputation in other cities.
I think the main problem with CSS Munich is that the owners of this particular franchise do not understand the "hop on, hop off" concept that they have brought into. I appreciate that I was not in an English-speaking country, but I did wonder if none of the staff really didn't understand me at all, or if they were intentionally pretending not to.
I asked them how often the buses ran and they told me on that particular day every 30 minutes. However, when I was trying to explain that I wanted to meet up with friends who were already on one of the buses and I wanted to join my friends on whatever bus they were on, it became apparent that the staff didn't understand what "hop on, hop off" meant.
To cut a long story short, it became clear that they believed their product was a "circuit tour" - where you get on one bus at the start point, stay on board listening to the commentary, and then get off an hour later at the end.
After my initial "ride" (where we got off after 2 stops to look around that particular attraction), when I returned to the start point to hop on another bus, I discovered that they were only running every hour or two. When I questioned the staff on this, they said that they cannot justify running a bus if it only has a few people on board. Too bad if you were waiting at a stop elsewhere in the city for a pick-up, I guess! The staff then continued to rudely inform me that I had no right to complain as I had "already had a ride today". Again, I reminded them of the hop on/hop off concept, and that I held a day pass! They said yes it is "hop on, hop off" - but only during the one circuit! I tried to show them what was written on their own brochures, but they weren't having any of it. They continued to disregard me, and one of the drivers was even laughing at me. I was then asked to leave the ticket office even though a bus wasn't coming for another 30-45min, because the drivers were bringing money in etc. It was during opening hours; bizarre! When I asked them where I should wait, they responded that it was not their problem. So I was forced to wait outside in the cold, when there was ample space indoors. Despite all of this, it's worth noting in their favour that they did not deny me entry to the next bus I tried to board, when it finally arrived.
Although this tour is cheaper than some of the same brand in other cities, it is still overpriced. The buses are very old and in poor condition, and instead of being given disposable headphones like you are on the other buses, you need to use these old re-usable ones that are already plugged in. They look like the ones from Walkmans in the 1980s, and the headphones themselves have dirty sponge covers. Not very hygenic.
In conclusion though, the quality of the buses is not the main issue. It's a combination of the misunderstanding of what "hop on, hop off" means, exacerbated massively by the rudeness of the staff.
If they want to do a circuit tour, fine. But their brochures need to make it clear that that is what they are offering, as at the moment it's borderline misleading advertising. Furthermore, they need to up their game in terms of customer service. Working in tourism requires manners, good communication, and an adequate level of customer care. If they don't want to provide that, then perhaps they are in the wrong industry.
Hours wasted, and my patience tested to the limit.
Avoid the red (and yellow) buses at all costs!
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