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“Unfriendly staff who don't understand the "hop on, hop off" concept - avoid these guys!”

CitySightSeeing Munchen
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Panoramic Hop-On Hop-Off Tour of Munich by...
Ranked #107 of 132 Tours in Munich
Useful Information: Activities for young children, Activities for older children
Attraction details
Useful Information: Activities for young children, Activities for older children
Reviewed November 23, 2011

I was really disappointed in these buses, especially as they are part of a global franchise which has a really good reputation in other cities.

I think the main problem with CSS Munich is that the owners of this particular franchise do not understand the "hop on, hop off" concept that they have brought into. I appreciate that I was not in an English-speaking country, but I did wonder if none of the staff really didn't understand me at all, or if they were intentionally pretending not to.

I asked them how often the buses ran and they told me on that particular day every 30 minutes. However, when I was trying to explain that I wanted to meet up with friends who were already on one of the buses and I wanted to join my friends on whatever bus they were on, it became apparent that the staff didn't understand what "hop on, hop off" meant.

To cut a long story short, it became clear that they believed their product was a "circuit tour" - where you get on one bus at the start point, stay on board listening to the commentary, and then get off an hour later at the end.

After my initial "ride" (where we got off after 2 stops to look around that particular attraction), when I returned to the start point to hop on another bus, I discovered that they were only running every hour or two. When I questioned the staff on this, they said that they cannot justify running a bus if it only has a few people on board. Too bad if you were waiting at a stop elsewhere in the city for a pick-up, I guess! The staff then continued to rudely inform me that I had no right to complain as I had "already had a ride today". Again, I reminded them of the hop on/hop off concept, and that I held a day pass! They said yes it is "hop on, hop off" - but only during the one circuit! I tried to show them what was written on their own brochures, but they weren't having any of it. They continued to disregard me, and one of the drivers was even laughing at me. I was then asked to leave the ticket office even though a bus wasn't coming for another 30-45min, because the drivers were bringing money in etc. It was during opening hours; bizarre! When I asked them where I should wait, they responded that it was not their problem. So I was forced to wait outside in the cold, when there was ample space indoors. Despite all of this, it's worth noting in their favour that they did not deny me entry to the next bus I tried to board, when it finally arrived.

Although this tour is cheaper than some of the same brand in other cities, it is still overpriced. The buses are very old and in poor condition, and instead of being given disposable headphones like you are on the other buses, you need to use these old re-usable ones that are already plugged in. They look like the ones from Walkmans in the 1980s, and the headphones themselves have dirty sponge covers. Not very hygenic.

In conclusion though, the quality of the buses is not the main issue. It's a combination of the misunderstanding of what "hop on, hop off" means, exacerbated massively by the rudeness of the staff.

If they want to do a circuit tour, fine. But their brochures need to make it clear that that is what they are offering, as at the moment it's borderline misleading advertising. Furthermore, they need to up their game in terms of customer service. Working in tourism requires manners, good communication, and an adequate level of customer care. If they don't want to provide that, then perhaps they are in the wrong industry.

Hours wasted, and my patience tested to the limit.

Avoid the red (and yellow) buses at all costs!

8  Thank Globetrotter_Charly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 17, 2011

We didn't know much about Munich, but this was the best way to enjoy each landmark. They could have emphasized more about the "hop off - hop on" part. But the bus's were clean, all the ear jacks worked, and the staff on the bus were really nice and helpful. We would use this tour bus again.

Thank San M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2011

I acually enjoyed the citysightseeing trips. We are pretty experienced travelers but used the system to get around to see the entire city for what we wanted to come back and see. We booked all three tours which cost 20 Euro each. We started with the tours that did not run as frequently. The tours did repeat some of the monuments but that was ok with us. Bring a drink for the ride, there is a nice grocery store in the basement of the Headquarters building. It was cheaper than taking a cab from our hotel. You can always use the public tranportation. Bring your own guide because you will not get one.

1  Thank OKlawdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2010

My husband and I went on this tour unfortunately before consulting tripadvisor, like we do almost everything else we book as we're traveling all over the world.

We've been on a ton of sight seeing tour buses all over Europe and this hands down was the worst. Even at 16 euros each for the prepaid internet rate we felt ripped off.

Wouldn't you know, they're not even listed on tripadvisor no one has anything nice to say about them. So I'm adding them myself.

We booked the Grand Tour, which to our surprise only runs once every few hours, so when we showed up we had 2 hours to wait until the next one! We wanted to go to the BMW museum so we just took a cab there and decided to use the bus to get back.

When we were done at the museum we could not for the life of us find the bus stop they stopped at. There was no signs, just a sign for the Grey Line bus tour in the parking lot at Olympic Plaza. We ended up waiting for 30 minutes after the bus should have arrived before we finally saw it and it stopped in the parking lot at no bus stop at all. The "map" they give you is so vague that unless you get on and off at the beginning of the tour you would have no idea where the stops actually are because they do not advertise them.

The tour says it's in English and German, well it was a prerecorded tape that first played in German and then played in English. Why is this better than listening with headphones to just the language of your choice? There was no guide at all. The descriptions were really vague too. Best of all the tape or whatever they played SKIPPED, so it would be halfway through a sentence in English and then stop and start randomly speaking in German. There were multiple people doing the English portion and it was really hard to hear what was being said and most of the sentences were cut off and kept skipping. Totally useless!

There are not even that many stops on the trip either so I cannot imagine WHY it's a 2 hour tour, you basically are paying to be waiting in traffic because it takes forever for the bus to go a few streets.

We are going to avoid this company for all of our other sight seeing excursions from now on. If you want to see a bus tour in Munich go Greyline, but seriously compared to all of the other European cities I'd have to say that Munich is not that exciting for multiple stops and you could just skip it all together and do things on your own with the transit system like the BMW museum and the English Garden.

7  Thank tropicaltravels6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph2108, Inhaber at CitySightSeeing Munchen, responded to this reviewResponded August 9, 2011

This was not a tour with our company. We operate the Olympia Park tour every 60 Minutes and we are not selling tickets for the price of Euro 16,--.

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Reviewed December 31, 2017 via mobile
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Thank Michaela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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