I should start by saying that my husband works for an international hotel chain with 540 hotels around the world, and I travel for work 75+ days per year; we are very used to staying in hotels all around the world. We feel that we have experienced a gross invasion of privacy, unlike anything we have ever experienced at a hotel before.
I shared my concerns with LetoMotel and they did nothing to remedy the situation, aside from offering us breakfast at the quick-service bakery next door (10 Euro for two people).
Before a housekeeper enters the room, standard procedure has always, in my experience been: Knock— Announce that housekeeping is outside the door— Knock – Slowly enter room.
While at LetoMotel, my husband and I were absolutely shocked by the practices from the housekeeping staff. Every single day, before 10 a.m., we would get one knock on the door, then a member of the LetoMotel staff quickly opening the door and entering.
We were getting over jet-lag and were sleeping later than we normally would, thus getting ready later than we normally would.
The first day, I was in the shower, with the bathroom door open while my husband was getting dressed in the bedroom (was not yet dressed). We received ONE knock on the door, then a housekeeper was IN OUR ROOM. It was a frightening and uncomfortable experience for my husband to have to run across the room to attempt to shut the door to the bathroom (to protect me), while having to shove the front door shut on the housekeeper (to protect himself). The male housekeeper was already halfway in the room and saw both myself and my husband completely unclothed.
This happened every single day — a housekeeper would enter after ONE knock, as early as 9 a.m., not identifying themselves, finding us in several uncomfortable situations— in the middle of getting dressed, in the shower/bathroom and in bed.
With how the bathrooms are designed, there is one sliding door so you can either have the door to the toilet OR door to the shower closed and this is located right at the door to the room.
Again, this happened Every- Single- Day. To the point where we had anxiety and were uncomfortable anytime we were in our room, feeling that at any moment someone could barge right in.
It was extra uncomfortable seeing the housekeeper in the hotel’s common areas and elevator, after he had seen us naked the previous days.
One of the days we were not ready to leave our room at 10:00 a.m. so politely asked the staff to return in 30 minutes. We were told that unless we left right then, we would not get our room freshened up as the housekeeping staff was leaving for the day.
The final day, we received a knock at the door at 10 a.m. to clean (checkout is 11:00 am). We asked the housekeeping staff if they could come back in one hour once we were finished packing. At 11:05, we were zipping our suitcases up and getting organized to leave for a trans-Atlantic flight, and the housekeeper returned with a loud, forceful knock, telling us to leave as it was past checkout time. Five minutes past checkout time seems a quite aggressive for guests paying more than $1,000 for a five night stay.
If hotel policy is that room cleaning occurs at a certain time daily, and the room should be vacated at that time in order to be cleaned, guests should be advised at the time they check-in.
One time, I would write it off to accident. Five times, feels predatory. Frankly I have had more privacy in a hostel and would have rather stayed in one over LetoMotel.
- Official Description (provided by the hotel):
- LetoMotel Munich - comfortable stay for small money. Perfectly connected to U-Bahn and S-Bahn, only 12 minutes from city-centre. 93 smoker- and non-smoker rooms. Free broadband internet available in all rooms and internet terminals in lobby. 24/7 checkin/out. ... more less
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- Also Known As:
- Letomotel Muenchen Moosach Hotel Munich