This is a copy of what i have written to the manager. I thought it would be worthwhile posting this here.
I felt I should just write and show our appreciation for a truly exceptional experience during our recent stay. Your hotel is excellent, perfectly presented and kept however that’s not the most important thing.
It is very rare to also find such excellent and hospitable staff who really go out of their way to help and just be really nice. Running up to Bauma you were inevitably busy however you (Henrietta especially was superb as was the nice Ginger haired lady at breakfast) found us two rooms when we had to decamp from the Louis. You transferred our luggage with no fuss, you helped move a parcel later as well and at all times provided excellent service and restaurant recommendations. You even produced a plate of food for one of my staff when closed when she arrived back very late from the Messe on Sunday. That was a life saver for her.
Nothing was too much trouble and we are very, very appreciative of the excellent service provided. We will no doubt stay with you again.