We regret you were disappointed in your Hop On Hop Off tour of Munich, but we must point out that we always run the maximal number of buses on weekends – even on Sundays! Our buses run every 20 minutes, so if you had to wait 20 minutes for the next bus, this would be exactly correct. We at Gray Line offer a sightseeing tour of the city and not just a simple means of transportation. If you feel you need to get around the city faster than our buses run, then you need to use public transportation or take a taxi.
Of course, if it is raining, we always close the roof on the top deck of our double decker buses. This is so that our guests do not get wet. Naturally this limits the view but most of our guests are happy to stay dry and accept that this is simply something that happens with this kind of weather.
Because Munich is one of the most frequently visited cities in Germany, the sheer volume of customers all wishing to take our city tour at the same time may lead to overcrowding and waiting times throughout peak periods. With the Hop On Hop Off system, our guests can choose to get on and off at any stop they wish or simply stay on the bus, and during our busy season, this may lead to full buses. We understand that you were unhappy about this and are sorry for any inconvenience caused, but we cannot force people to leave the bus if they do not want to.
If you prefer to listen to an English recording on a headset, you are welcome to choose a different provider next time, because we at Gray Line Munich are convinced that the information provided by our live guides is far superior to any pre-recorded audio track. We are the only company in Munich which has live guides. Most of our guests are quite happy they chose a live guide instead of a recording.
We regret that there evidently was a problem with our headphone system the day you took your tour, because our guides normally do not give information in 3 languages. The headset system is exclusively for our guests who need languages other than English or German (i.e. French, Japanese, Chinese, Spanish, Italian etc.) Unfortunately, you did not tell us the date of your tour nor the name of your guide, so we cannot follow up on this and find out what happened that day. We regret that because of having to speak in 3 languages, the information wasn´t provided in a timely manner.
Our Hop On Hop Off city tour offers the best way to see the most sights in Munich in a short amount of time at a fair price. Since your ticket is valid for a full 24 hours, you can ride the sightseeing buses as many times as you´d like during this time with your one ticket. We hope you come back at a less crowded time of year next time in order to enjoy your experience more.