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Reviewed January 25, 2017

My buddies and I arrived in Munich at midnight. We walked to the hotel tired and excited to go to sleep. By the time we got to the hotel is was about 1 am. We went into the lobby and found nobody at the front desk and heard a loud snoring coming from the adjacent room. We dinged the bell on the desk... nothing. We dinged it a few more times... nothing. We walked into the other room and found the man sleeping in a chair. "Excuse Me!" we yelled. He responded with a loud and obnoxious snore. Eventually, we were forced to grab the man's foot and shake it quite vigorously to wake him. He walked to the desk and sat down at his chair looking quite annoyed. I then began to ask him about our room. He didn't understand. "No english." I thought. Seems a bit odd for somebody "working" a front desk. Luckily, I've had some experience in Germany and understood that some people don't like to speak English. Also luckily for me, I had studied a couple of years of German. I then proceeded to communicate with him in German, but still he couldn't understand me. It must be my accent. After all, Bavarian is different from normal German. I pulled out my phone in order to use Google Translate. I translated a few words. He looked at my phone, confused. He grabbed my phone out of my hands and changed the language to Bulgarian. Are you kidding me?! You don't even speak German?! This has to be a joke. He then proceeded to tell me that they didn't have a room for us, even though we booked one on Expedia and I showed him the conformation. The man also excused himself from the conversation twice to use the restroom and get a drink of water. After about two hours, my friends and I were about to strangle the man and we took our business elsewhere. We walked into the lobby of another hotel and I asked the man in German if he spoke English. He responded, "Of course." We just laughed.

Date of stay: December 2016
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Treacy K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed January 17, 2017

We stayed in this hotel in the week before Christmas and we highly recommend it. Warm and caring staff ( we had a few passport issues we needed to solve) prepared hot chocolate for our girls without being asked. Our family room was large and clean, and as everyone writes, the breakfast is delicious and much appreciated. We will stay here again!

Room tip: Family Room is a great size for family of 4
Date of stay: December 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Linda D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 17, 2016 via mobile

What a wonderful little gem of a hotel this was, the staff were very friendly and provided maps and instructions on how to get around Munich itself.

The breakfast filled you up and just what you needed to start your day, the rooms were big enough and very clean.

I would visit again!

Date of stay: December 2016
1  Thank Ciara L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 17, 2016

We got to Munich around around 11 am found hotel no problem easy to see signage from road.The staff are nice and friendly and all spoke great English as my German is bad it helped a lot.The rooms where neat and tidy and just what we needed as Munich was calling we just headed out everyday till late .well let' me tell you the breakfast was delicious plenty on offer buffet style And I no it could off being all the kilometers we where walking each day .but great breakfast and friendly staff what more could you want yes I would stay there again you should too

Room tip: Room on the 5 floor no 51 was nice
Date of stay: December 2016
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank robertlI7766JQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 16, 2016

Small nice hotel within walking distance to everywhere in the city, located in area with many Turkish shops and restaurants. Extremely friendly staff. Rooms of adequate size, clean and comfortable, but noise isolation is not very good and noise from the stores downstairs can be quite loud, starting early in the morning. Breakfast buffet is amazing, alot to choose from, beautifully presented and the buffet is well maintained. Unfortunately the breakfast room is so small that people had to wait quite long time for a table. Even knowing the downsides would return, thanks to the very friendly staff, location and delicious breakfast buffet.

Date of stay: November 2016
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Purjelentaja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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