Location of this hotel is great. It is a two minute walk to the Huckerbrucke S-Bahn station and from here it is a quick few stops into the centre of Munich. This hotel is very new and rooms are spacious, modern, clean and well appointed. There is a nice (but very small) swimming pool on the 5th floor. However, we found the service to be lacking. For example, when I phoned reception to get a room-service menu sent up to our room, I was told repeatedly that there should be one in our room already, inferring that I wasn't looking hard enough. I was then told to hang-up and phone room service to get the problem sorted. Room service turned out to be very busy and it took me three tries to get through to someone. Reception could have been a little more solution focussed and used their initiative. We had drinks in the bar on 2 occasions and both times service was very slow due to there not being enough staff on. A good hotel if you are looking for a nice room to sleep in but not if you are going to make use of any services. Staff need to be a little more proactive and friendly - a smile costs nothing.
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- Also Known As:
- Eurostars Grand Central Hotel Munich