First, I got a smoking room instead of non-smoking and the smell was really bad even after hours of having the window open. Then, on my second day, the elevator broke down before 6:00AM and I was on the 5th floor. No big deal, except that on my return in the evening I had an injured foot and still no elevator. I explained that I could not walk and they did not care, I asked to be moved to a room in a lower floor due to my injury and they told me that they were full (even for a medical emergengy???). I asked to bring my things down from the room so that I could find another hotel and the cancellation of the rest of my stay and they refused to do either. They say that in their hotel they did not do room service of any kind (even for a medical emergengy???) and that it was too late to cancel my reservation that day.
So I had to hop on my injured foot up 5 floors, stay one more night in pain in a stinky room and leave in the morning. And I do not know if they will reinbourse me the two nights I am not going to sleep in that rathole.
Do not go there. Really. With such customer service, they do not deserve to have customers at all.
- Official Description (provided by the hotel):
- The B&B Hotel Munchen City-Nord is located on the outskirts of Munich, near the English Garden. By public transport, the city centre with its many sights can be reached within 20 minutes. The A9 motorway is nearby, with easy access to the airport which is 30 kilometres away. The hotel also offers free parking for its guests (subject to availability). The 132 single, double and spacious family rooms are equipped with television incl. Free Sky-TV, desk, bathroom with shower and WC, soundproofed windows, air conditioning and free WiFi. The breakfast buffet can be booked for a small additional fee. ... more less
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