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“Completely and utterley disgusted”

Hotel Muller Restaurant Acht-Eck
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Restaurant details
Good for: Scenic view, Local cuisine
Dining options: Breakfast, Dinner, Reservations
Reviewed August 12, 2013

Part of a group touring and viewing the Neuschwanstein castle.
We arrived with a time slot of appx 75 minutes,our lovely guide Tina informed us we had a reserved area so we could be served swiftly ! Total chaos it made Fawtly Towers look like a 5 star hotel. No indication by staff as to where we where to be seated,after sitting at a table for nearly 15 minutes and totally ignored by 3 waitresses our guide told us to go to a room inside restaurant,we duly sat at the tables marked reserved,guess what ,ignored for appx 8 minutes more, then we were basically removed from our table by a tall blond,unshaven drama queen wearing a waiters white shirt and black trousers,shouting this was a reserved table for other guests,this unprofessional being needs to be sacked on the spot.We attempted to contact a manager but time running out we made our way to the tour,luckily we had some nuts and crisps in our bag to keep us going.
My background is in the hoispitality business and this guy wins as the rudest waite,maitre in over 30 years,had read so much about this hotel and its classy service,must of been on a day they were aware of an inspection and were on their best behaviour !

    • Service
3  Thank stephen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 - 215 of 480 reviews

Reviewed August 8, 2013

Regular fare. Service impacted by immense crowds. Importantly, they have a 'quick selection' that allows you to eat and run to see the Schloss.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank TheBhasins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

The view of Neuschwanstein while you dine is spectacular. You can watch the weather change as you eat. The staff was very attentive and helpful, also speaking English. The food was delicious.

Thank clwborges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2013

For a restaurant situated right in the middle of a lovey, but very touristy, area, we were not expecting much......oh how wrong we were.

The service....attentive, not over the top, and nothing too much trouble.
The view....go see for yourself, fantastic.
The price....reasonable, even the excellent quality local wine.
The food....of our 9 day trip around Europe, both my wife and I agreed this was by far the best food we had.

We stayed in the hotel Muller (see separate review) so thought we would try the restaurant, and so glad we did.

I am sure this was not a fluke, very enjoyable.

Thank Bellcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

Very comfortable atmosphere. Clean and a bit formal yet family friendly. Excellent vegetarian and meat options. The key is arriving before the wait becomes long.

Thank borntoski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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