Part of a group touring and viewing the Neuschwanstein castle.
We arrived with a time slot of appx 75 minutes,our lovely guide Tina informed us we had a reserved area so we could be served swiftly ! Total chaos it made Fawtly Towers look like a 5 star hotel. No indication by staff as to where we where to be seated,after sitting at a table for nearly 15 minutes and totally ignored by 3 waitresses our guide told us to go to a room inside restaurant,we duly sat at the tables marked reserved,guess what ,ignored for appx 8 minutes more, then we were basically removed from our table by a tall blond,unshaven drama queen wearing a waiters white shirt and black trousers,shouting this was a reserved table for other guests,this unprofessional being needs to be sacked on the spot.We attempted to contact a manager but time running out we made our way to the tour,luckily we had some nuts and crisps in our bag to keep us going.
My background is in the hoispitality business and this guy wins as the rudest waite,maitre in over 30 years,had read so much about this hotel and its classy service,must of been on a day they were aware of an inspection and were on their best behaviour !
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