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“Good hotel, good service, great breakfast!”
Review of Novotel Erlangen

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Novotel Erlangen
Ranked #4 of 36 Hotels in Erlangen
Munich, Germany
Level 6 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good hotel, good service, great breakfast!”
Reviewed June 2, 2013 via mobile

We booked in for 2 adults and 2 small children and the room was perfect for us. There was a kitchenette that was practical for our 2 night stay with kids and the room itself was long and narrow with the office corner and tv in the middle which was brilliant as the kids had one distinct area with the sofa bed and ourselves the other with a double bed. Everything was properly made up and spotless on our arrival.
For the kids, at the reception theres a small play area with an Xbox, books and building sticks (standard novotel) and the receptionists had little gifts for the kids which they really appreciated!
There's a charge for wifi in the hotel but there's an apple pc at reception that can be used for free which I used a number of times to checkout the weather forecast and tourist info.
Service wise, I can't find fault with the staff at checkin, bar or breakfast. All were friendly and efficient. Even the cook in he kitchen appeared from time to time in the breakfast room to make sure the buffet was properly stocked!
Which tidily brings me to the breakfast. Luckily for us we had a fantastic weekend deal for room plus breakfast. After a dissapointing experience at Novotel Metz where quality and choice was really lacking I wasn't sure what to expect, but this hotel is far better. There's a wide range of breakfast cereals, the hot breakfast was good, the cold buffet section had a great choice and there was fresh fruit also available.
As is pointed out elsewhere there's a paid garage in the basement which is very practical when traveling with kids(and on rainy days) with large parking spaces and a lift that goes straight to the reception and rooms. The hotel location is good in certain ways as you are straight onto the autobahn in a couple of minutes which brings you straight to the center of Nürnberg or to the north to the beautiful city of Bamberg, so for a stay that incorporates both cities it's quite practical.
I can't really think of any fault in the place that I could deduct a point for, as anything that could be improved on would be to make the stay even better than it already was, rather than fix a problem.

Stayed May 2013, traveled with family
Helpful?
1 Thank munich_wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Ohio
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 28, 2013

We reserved a room for three at the Novotel when we went to Bergkirchweih. The hotel staff was extremely friendly, and helpful in that they suggested going to the festival when we checked in and gave us instructions and maps. Though it is evident that the hotel is primarily for business guests, we found it very comfortable. The room was already made up for three people, and everything in the bath and the nicely outfitted kitchenette was sparkling clean. Our room had a huge outdoor balcony with a sliding door. Parking in the garage under the hotel was convenient, very safe and 10 Euro for the night that we were there. We walked to and from Bergkirchweih with no problems; it took us about 20 minutes each way. But there were so many friendly people along the way, 20 minutes went fast. Most everything else one could need is within easy walking distance. Though we only visited Erlangen for one night, with the kitchenette and balcony, this room would be a comfortable place for a longer stay. It was a good value that meet our needs perfectly!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traverlerx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 6 Contributor
87 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 31, 2013

We stayed here for two days, everything was as expected in this category. A positive surprise was the rich breakfast and the friendly service personnel. The hotel is mainly a business hotel, some Siemens buildings are nearby. And, although the hotel is in the center of nowhere, everything is in walking distance what you may want to see. If you arrive by car, the highway is just a few minutes away, and the hotel provides more parking space than you need. The usual nuisance is that you have to pay nine euro/day for internet, and ... well they also want to make some money.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Walter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joerg H, Manager at Novotel Erlangen, responded to this review, April 2, 2013
Dear Mr. Walter S.
thank you so much for your feedback. It is always for my team and me the best way to monitor our selfs. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Regarding Internet, we will get our new System late summer 2013, than we will offer free wifi. Today you can also get free wifi, if you participate at our loyality program "Le Club Accor".

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Jörg Hansmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 23, 2013

Front office could surely do better if they offer a warm and smiling welcome.
Rooms are clean and bathrooms tidy
Ironing facility not being available in the room is a pain- there is a separate ironing room on the 4th floor though.
Restaurant and roof service staff are much friendlier but be ready to pay extra service charge for room service.
Overall, great German efficiency though a few more smiles would surely make this a warmer place to spend a few business nights in.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Busgadri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
658 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
Reviewed October 25, 2012

This hotel is on a quiet street (but, then again maybe all streets in Erlangen are quiet;) close to restaurants and shopping. The breakfast was great, the service prompt and courteous, the rooms very clean and appointed with everything you need. The internet...so slow you may as well not use it.

Room Tip: Ask for a room facing the courtyard area, not the road.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantes, France
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 24, 2012

We have stopped at this hotel only for a night and on the course of a long journey. So the purpose was exclusively to sleep well and keep going.
When I left the hotel I actually said to the staff behind the counter that our experience had been extremely good. Here is why:

We had booked 2 rooms in advance: 2 x 2 persons with a special online deal. But I was ill myself and it was obvious that a rearrangement to 1 room for 1 and 1 room for 3 would be better. Not only the person who did the check in accepted the change but it was done with a big smile and the feeling that our request was absolutely acceptable. 2 rooms were available in that configuration and were given to us. Although i suspect the price should have been increased, it was not.

There was a huge party in the hotel for a family event, with very loud music, but the noise never reached our rooms.

In the restaurant in the evening, we had about 4 persons who came to ask if we needed something, all with a great smile. Then when about to order, we asked about the content of a meal. One element was subject to discussion and nobody could translate in English, and as we were speaking in various languages (except German) including french, they fetched someone in the hotel who was speaking french to help. That is really going the extra mile!

The rooms were spotless. The beds were good quality. Air conditioning was working. Just what one needs to get a good night sleep.

Breakfast was good, generous and with plenty of different food. The kind of breakfast you'd like to find more often in hotels.

I could probably mention other elements of satisfaction but that was just a simple night.

I spend far too many nights in hotel for business purpose and I wish that most hotels had that standard of service for such a reasonable price.

  • Stayed October 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank JustAnotherNickname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, USA
2 reviews
Reviewed September 13, 2012

I stayed for two days on a weekend business trip. Room was normal for this catagory, and clean. Only minor problem was swing mirror in bathroom had broken swivel. Breakfast was wonderful both days and parking was convient and at a fair price by German standards (I lived in Germany several years)

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony-Texas-or-Sicily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Erlangen

Property: Novotel Erlangen
Address: Hofmannstr. 34, 91052 Erlangen, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Franconia > Middle Franconia > Erlangen
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Best Value Hotel in Erlangen
#4 Business Hotel in Erlangen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Erlangen 3*
Number of rooms: 170
Official Description (provided by the hotel):
Close to the city centre, the university and the Erlangen Arcaden shopping centre, with excellent transport connections, the 3 star Novotel Erlangen offers the perfect location for a business trip or holiday. Enjoy the comfort of 170 modern rooms, a complimentary business corner and 312 sqm of conference facilities with eight meeting rooms that can be combined individually. Unwind on the nearby jogging track or relax and enjoy Mediterranean cuisine on our restaurant terrace. ... more   less 
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Also Known As:
Erlangen Novotel

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