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“The worst hotel on our journey through Europe - stay elsewhere”

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Boutique Hotel Villa Soy
Ranked #35 of 36 Hotels in Erlangen
Reviewed July 29, 2011

This hotel, which was recently converted from an office building into a hotel, is somewhat small, but has some serious issues and does not provide good value for money.

The good:
+ They are friendly; but you can tell nobody has a lot of hospitality experience.
+ Breakfast is pretty decent and included in the price
+ If you are able to figure out the overly complex satellite TV system, you have access to 150 channels.

The bad:
- Cleaning is pathetic. They did not clean the room or the bathroom at all, but simply made the bed (with the same sheets) and exchanged the towels.
- Speaking of the towels: I don't know whether they use detergent at all, because the towels smelled liked dogs. Yes, they had a dog smell to them. Not only the first night, but also the "new" towels we got. It was bad.
- The "double bed" consists (as so often in Germany - why?) of two separate single beds.
- We were missing toilet paper in our room on arrival. There was no toilet paper at all! I complained to reception and they brought 1 (one) roll exactly 25 (twenty-five) minutes later. So if you needed to use the bathroom right after check-in, you were out of luck.
- The windows are single-glazed so you can hear every word of people standing outside your window. One of the hotel restaurants chefs felt that he had to have a loud conversation at 11pm right in front of our window and we could understand every word.
- There is no air conditioning and it gets really hot in the room in summer.

We will not be back. And this is in NO WAY a 3 or even 4 star property.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank webgott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 - 24 of 65 reviews

Reviewed May 4, 2011

A new fit out for the 28 rooms at this hotel means well on the surface, but it's quite thin on the ground when it comes to services.

This doesn't mean that it's poor service, but with one person whom seemingly does everything from answer the phone to be the waitress in the restaurant attached, it means it can be slow to get a response.

Internet connectivity is average. And I was continually disconnected. If you have more than one device, you'll need more than one account set up. 150+ TV stations catering for most of Europe, also with Al Jazeera (in various translations), Russia Today and China (European) News as well.

There's only one iron and ironing board for all guests. When I asked for it last night it was in a guest's room. It was still there this morning and I wasn't able to use it at all. So I'd suggest a common area for it, so that you don't have that problem.

No bicycles available on site.

Breakfast is fine if you like eggs, but quite meagre if you want fruit, muesli, anything of that sort. The restaurant attached to the hotel isn't worth bothering with - there's plenty of better offerings around town.

Daily room cleaning is barely that. More just a bed making and towel service. There was still two dead moths on the floor in my bathroom two days later.

One odd thing happened as well - I came back to my room one night and the curtains were taken off the main window and folded and laid over a chair. The night manager duly fixed it, but it shouldn't have occured in the first place.

Good location, less than half a mile from the Hauptbahnhof, and in a relatively quiet area. I'll be trying another hotel in Erlangen next week though.

Room Tip: Ask for a room on the top floor, not on the road.
See more room tips
  • Stayed: May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank royal618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
Google Translation

  • Stayed: December 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank checkalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2017
Google Translation

Room Tip: keine grossen Koffer mitnehmen
See more room tips
  • Stayed: June 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank peer_giemsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2017
Google Translation

  • Stayed: May 2017, traveled on business
    • Sleep Quality
    • Service
Thank Mariela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2017
Google Translation

Room Tip: Bloß nicht Zimmer 104 buchen!
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  • Stayed: April 2017, traveled as a couple
    • Location
    • Service
Thank Schnuppe25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2017
Google Translation

  • Stayed: March 2017, traveled as a couple
    • Value
    • Location
    • Service
2  Thank Jay V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Boutique Hotel Villa Soy

Address: Oestliche Stadtmauerstr. 4, 91054 Erlangen, Bavaria, Germany
Location: Germany > Bavaria > Franconia > Middle Franconia > Erlangen
Amenities:
Bar / Lounge Restaurant Shuttle Bus service
Hotel Style:
Ranked #35 of 36 Hotels in Erlangen
Price Range: $65 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Boutique Hotel Villa Soy 3*
Number of rooms: 28
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