I reserved a night's accomodation in this hotel months in advance. I received an e-mail re-confirming my reservation. A few days before my trip, I e-mailed again just to be sure enquiring if everything was still in order, but I had no reply. On arrival, I was greeted by harassed, tired-looking staff who finally informed me there was no record of my reservation. I was put on the phone to the proprietor who successively told me that (a) he had never received my reservation, (b) that, even if he had, I had got the date wrong and (c) it was my fault as I had failed to re-re-confirm his re-confirmation. This was all contrary to the paper copy of the e-mail in my hand. It was quite obvious that, if the thought had occurred to him to tell me that a passing bear had eaten my reservation, he would have done so.
I thought this was all completely unprofessional and dishonest and dislike being lied to in an attempt to fob me off and make me go away. I was referred to a nearby hotel and the proprietor told me this was a not uncommon experience as far as the Gasthof zum Rassen is concerned..
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