I have been coming to this place for six years frequently. I have stayed in the Hotel, Cabin and the Campground. This time I decided to stay in the Rustic Cabin. As I checked in at 3pm I received a used unclean cabin. I went back to the hotel to ask them to get the cabin cleaned. After taking the kids to dinner and the pool we went back to the cabin just to see that it was vacuumed and the microwave was cleaned. The were still crumbs in the refrigerator and the beds were still dirty, the table had coffee stains on it as well. I asked my husband to call the hotel and ask them to send someone again so we could get a clean cabin. I was asked to come back to the hotel. I asked for the manager and she wrote down what I listed as still being dirty. I was told someone would be there in 45 min. The lady explained to me that they didn't know that I was a new guest and so the cabin had not been prepared for us. however it was too late to get it cleaned and I would have to wait til the morning to get the rest done after changing the sheets. By that time it was 10pm. We slept in a dirty cabin. The next morning we asked to get it taken care off and the manager who was on duty had no idea what had happened. After I asked if I was expected to pay full price she offered a discount of 50% for last night. On Thursday I wanted the sheets changed and asked if someone could vacuum the cabin since my son had spilled massive amounts of food (he got a hold of the bag). As I came back from sledding with the kids I saw a brush in front of my door. No clean sheets. I checked on the bath house as I wanted to shower the children but didn't want to shower them in a dirty one and the cleaning time said 2-3pm. the showers were filthy still. The water would run over the shower all over the floor because of hair stuck in every single shower. In the evening a very nice lady from the front desk came to get the showers cleaned as good as she could, she left me a vacuum to clean the cabin and left some clean sheets on the table, but by that time I was so tired of being here that I decided to leave this place early. I have never been so disappointed but I have seen service decline over the last few years. At breakfast quite a few glasses were dirty. The sled rental is almost twice as much as off post. Please do yourself a favor and find a different place to stay. Off post is cheaper, cleaner and friendlier. Also breakfast is included in your price.
- Official Description (provided by the hotel):
- Long revered as one of the most desirable destinations in the Bavarian Alps, the Garmisch-Partenkirchen area is an idyllic location nestled at the foot of sweeping Alpine vistas and home to the Edelweiss Lodge and Resort. Just 56 miles from Munich, 34 miles from Innsbruck, the Edelweiss Lodge and Resort is located in the heart of Europe. ... more less
- Also Known As:
- Edelweiss Hotel Garmisch-Partenkirchen
- Edelweiss Resort Garmisch Partenkirchen