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Reviewed October 3, 2018

Having just completed a tour of Salzburg after a long day this was a welcomed sight. Hotel was well maintained and very clean. Check in was a little cumbersome but I am sure that was due to the number of people in our group just arriving. Room was neat, clean and a great view of part of the inner city. From the front you could see Hitler's Eagles Nest. Europe was in the middle of a heat wave and getting the room cool enough was difficult. On site restaurant was excellent and breakfast very good.

Date of stay: July 2018
Thank Pat P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martina H, Feedback at Hotel EDELWEISS Berchtesgaden, responded to this reviewResponded October 17, 2018

Dear PatP

thank you so much for your wonderful feedback - this is great and the two points mentioned (check in and room temperature) were like this definitely as you say due to many people arriving at the same time and so much sun and warm weather for so many months ...

We are happy that you enjoyed your stay anyways and we wish you all the best for your trip through Europe - enjoy it!

Yours, team EDELWEISS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2018

After partaking in the Munich Germany Oktoberfest, my travel party and I took the train to Berchtesgaden where we stayed at the Hotel Edelweiss. The property itself is situated on a hill with a substantial array of both commercial and mom and pop style store fronts. The area that directly surrounds Edelweiss is extremely walkable with a low-grade hills if you’re considering bringing family members or friends who may have physical limitations.

Check your specific reservation, but breakfast was included daily which was a very nice buffet style set up which included fresh jellies, fresh juices, omelette bar, and a juice bar. The hotel lobby is very strikingly decorated with a very regal red velvet theme. Also include in our reservation was a local bus pass which allowed us use of the local transportation system at no cost. The hotel staff also accommodated my party of eight and picked us up at the train station.

The exterior hot tub was unfortunately not very hot, and closed relatively early. The rooms were very clean, with great views, however the beds were slightly firm and uncomfortable.

Overall, I would 100% stay at this property again. The staff was overly accommodating and polite; the beer, wine, liquor selection at the gorgeous lobby bar was very impressive.

I can’t wait to return!

Date of stay: September 2018
Trip type: Traveled with friends
1  Thank jtbowz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martina H, Feedback at Hotel EDELWEISS Berchtesgaden, responded to this reviewResponded October 17, 2018

... nothing but "thank you" for your wonderful feedback dear "Joel B"!
We will be here whenever you return - so just let us know and we will gladly pick you up again ...

Yours, the Hettegger Family and the whole EDELWEISS staff

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Reviewed October 1, 2018

I must say that the hotel itself is beautiful. The lobby served as both a convient meeting place where friends can gather or a spot to have drinks and have dinner. The bar at the hotel was pleasant and bar staff seemed friendly. The room was very nice, although the bed was a little stiff but this is to be expected in Europe. Given the chance I would certainly stay at the Edelweiss once again.

Date of stay: September 2018
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Cgate031979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martina H, Katharina at Hotel EDELWEISS Berchtesgaden, responded to this reviewResponded October 17, 2018

Dear Christopher,

thank you very much for this lovely feedback - we really appreciate that!
Yes, sleeping in Europe "tastes" a little different than in the States, but this is something you will get used to :)

Take care and thank you again!
Katharina the whole EDELWEISS staff

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Reviewed October 1, 2018 via mobile

Stayed three nights at the hotel edelweiss Berchestgaden during our trek across Europe, and it was great. Beautiful Hotel. Fantastic service. Amazing views. Will definitely plan a return trip. If your looking for a great hotel and one for complete relaxation, hiking, and other sites, etc, this is it. Oh, and the breakfast each morning is good too. Nothing but a positive experience.

Bernardo & Jennifer (USA)

Date of stay: September 2018
Trip type: Traveled as a couple
Thank jenzagem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martina H, Feedback at Hotel EDELWEISS Berchtesgaden, responded to this reviewResponded October 17, 2018

... we really appreciate your wonderful feedback - thank you so much!

All the best to both of you dear Bernando & Jennifer!
Yours, the EDELWEISS Team

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Reviewed September 18, 2018

Very disappointing experience at Edelweiss hotel: after ordering a pizza (9.6 euros) plus a juice (2.5 eur) I was asked to leave the place after 2 hours because "I had not ordered enouth to use the Wifi). We definitively won t recommend as such a poor customer relatioship is unworthy of the place.

Date of stay: September 2018
Trip type: Traveled solo
4  Thank Elisabeth M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martina H, Feedback at Hotel EDELWEISS Berchtesgaden, responded to this reviewResponded September 20, 2018

Dear "Elisbellino"

thank you very much for your statement.

We are very sorry to hear that you had such a bad experience and I can definitely say that this is not our EDELWEISS standard.
We will act accordingly and talk to our service staff. The amount of your bill has nothing at all to do with our wifi as you do not even need a password.

If there is anything we can do for you please send us an email at feedback@edelweiss-berchtesgaden.com - we would really appreciate that!

We would be very happy to welcome you again in Berchtesgaden and to get the chance to convince you of our quality and our real EDELWEISS standard.

All the best and thank you again for your feedback
Yours,
the EDELWEISS staff

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