We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Be aware!!”
Review of Hotel Mack

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Mack
Ranked #132 of 146 Hotels in Stuttgart
Reviewed April 11, 2011

Hei there,

I am writing here with regards my hotel reservation that I have made for the period of (26.03.11 - 28.03.11) at Mack Hotel in Stuttgart (Kriegerstr. 7, 70191, Stuttgart, Zentrum, Germany). I have made this booking with terms and conditions of free cancelation. As I arrived on the date to the hotel, I was asked to sign the hotel room contract for the booking made, pay for the room before I was even able to see the room and I was charged € 95 from my account on the day of (26.03.11).. right before the girl at the reception gave me the keys to the room. I didn't liked the room... I didn't stayed at this hotel.. because the look of the room they offered me was not what I was expected to get and pay for (smelly room and dirty walls). After talking to the girl from the reception and told her that I can't stay two days in this room.. I was promised that I will get in 3 days the full refund of the money that I have payed to this hotel. Which didn't happened yet after 3 weeks.
I have contacted via email the hotel with regards this problem and asking them to kindly refund my money as promised but they wont reply now to my mail. I have also friends in Stuttgart which they have contacted the hotel owner personally and explain him the situation about this booking and he is refusing to refund my money back.. and telling me that he will fire the girl from the reception for telling me that they will refund the money. I am wondering what is going on????
After they take my money on the day they are now refusing to communicate and sort this problem out in a friendly way.

Be aware when booking for this specific hotel!

  • Stayed: March 2011, traveled on business
    • Value
    • Service
3  Thank AdrianBaiceanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (130)
Traveler rating
Traveler type
Time of year
Language

33 - 39 of 130 reviews

Reviewed October 27, 2010

We were pointed to this hotel late evening, becouse in the one we actually booked there were no rooms.We had no time to look for another hotel the day we came as well the next day because we spent whole day out on dog show. Our room occured to be placed in basement with gorgeous view on tyres of cars parked outside .It smelled tobaco and wasn't pretty .It occured we have only 2 beds so they gave us finaly the second one- a touristic one!Toilet and bathroom outside, quite close to room but oldfashioned.Toilet smelled urine so strong we couldn't stand it. When wechecked in receptionist told he thought us dogs are allowed, second one in the morning even showed how to get to park but the third one -3rd day of stay, seemed to be unwell with dogs, told we need to pay for them extra as they are not allowed.I ignored his request of course but he made me angry again.
First day breakfast was ok -egs, ham, cheese, tomatos ,jam, flakes, juices, yoghurt but on the second day we came there later- at 9 so there were only few things left - 2 last pieces of ham and cheese.I asked the lady who was in the kitchen to bring us some eggs and tomatos but she couldn't understand a word in english; finally I managed to translate it into german but she still couldn't help, at the end brought 4 egs for 5 people who were trying to eat something.

  • Stayed: October 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank natasza77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2010

Arrived in stuttgart by train for a one night stay
The Hotel Mack is only a short walk away from the train station which is the only thing it as in its favor
On arrival i was asked to pay for the room & breakfast in advance which at the end of the stay i now know why
When first entering the room there was a very unplesant smell and a dirty chair in the corner of the room with black stains all over it and the bed also had stains on the mattress
When going into the bath room there was no light in there so had to keep the door open
The towels looked like old worn dish clothes with holes in them and also mold in the shower area
Me & my partner stayed out all night around stuttgart so we would not have to sit in the hotel room
When we got back late that night we both slept on top of the bed with how clothes on fully dressed and put how own towels over the pillows so we would not get in contact with the dirty bed
In the morning we declined the breakfast and left the Hotel

  • Stayed: April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SOMELIKEITHOT47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2008

We stayed at this hotel for one night after getting a late flight into Stuttgart, arriving at the hotel at approx 0100h. The reception is manned until 0300h so this wasn't a problem. We paid 45 Euro for a double room with shared facilities, the facilities were clean throughout. Breakfast was served from 0645h until 1000h, the usual continental breakfast which was well presented and fresh.

The hotel is a five minute walk to the main station. We stayed here due to cost and distance from the station, and were happy with both. There are other hotels closer, but you'd pay more. We could leave our luggage here for the day while we toured Stuttgart, before collecting the bags and leaving.

As an aside, we booked this on the Stuttgart tourist information website, which was very informative I thought

  • Stayed: April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank mike75699557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2008

Staying there during the holiday fair, prices went up to 79 Euro - for a single room in the attic. Staff told me before, that shower was only available outside the room. I agreed, knowing that this time is quite busy and I stayed only for a night. Arriving at 9 p.m. I discovered, that toilet was out side the room as well. The room was tiny, old furniture, kind of gross&greasy carpet and atmosphere, a folded spare bed was squeezed in as well, there were wires hanging out of a hole, no dustbin, no bedside lamp nor an opaque curtain, for getting washed unobserved at the washing basin in the room....as it was rather late and me quite tired I did not change. Later I heard, that a friend stayed at the same time in the center of the city, in a much better place for less money - so it is worthwhile - even in times of a fair - to have a closer look at other hotels! The location close to the station has to be reconsidered as well - because the straightest way up there leads through an area and steps I do not really want to walk alone in the night...Superfluous to say that, beside a very young lady whohad evening shift when I arrived, the other 2 staff members I met were rather unfriendly.
Concludingly - the worst-price-performance ratio I ever encountered.

  • Stayed: January 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank stu08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2006

My mother and I stayed here one night in the summer because we had a flight from Stuttgart airport to Bologna. Hotel Mack was okay. It was close and convienient to the train station but more difficult to find than the website indicates.

We booked through the Stuttgart Tourist office and ended up getting a room for 39 Euro/night. Downside to that was the room was in the basement, really old and outdated, and kind of gross.

Breakfast buffet in the morning was great, though.

  • Stayed: June 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank sunshine827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2017 via mobile
Google Translation

Stayed: September 2017, traveled with friends
Thank UMDIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Stuttgart hotels
Hauptbahnhof
Novum Hotel Rieker Stuttgart Hauptbahnhof
Hotel Astoria am Urachplatz
#122 of 146 in Stuttgart
170 reviews
Rathaus
Novum Hotel Boulevard Stuttgart City
Show Prices
Show Prices
Show Prices
Hotel Stern Stuttgart
#126 of 146 in Stuttgart
43 reviews
Rathaus
Hotel Merit
Hotel Merit
#115 of 146 in Stuttgart
168 reviews
ARCOTEL Camino
#8 of 146 in Stuttgart
793 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Mack? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Mack

Address: Kriegerstr. 11, 70191 Stuttgart, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Stuttgart > Hauptbahnhof
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #132 of 146 Hotels in Stuttgart
Price Range: $48 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Mack 3*
Number of rooms: 23
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Booking.com, Priceline, Hotels.com, Hotwire and TripOnline SA so you can book your Hotel Mack reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing