We had a real problem at this cafe. There was some confusion at first over the ordering system, fully owing to our lack of German and unfamiliarity with the system. One of us was given a cake as takeaway instead of eat-in, and paid for such. When this was corrected, we were told to order instead from the waitress outside - no refund or price adjustment was made and the waitress wasn't told we'd already paid some money. We waited ages for service, even after going back in to chase it. When it came, and the order finally arrived, the waitress banged the plates down and then got angry when we tried to explain one had been partially paid for. This included snatching the receipt out of my hand and then storming off to shout at the staff inside. All problems like this can easily be solved with some goodwill and thought, but the staff showed no ability to cope with the problem and one in particular was incredibly rude and aggressive. The place was empty as well. We gave up and left.
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