For all travelers with platinum and diamond status: Forget about the upgrade that should be free of charge due to your status. Though there were rooms available, I was asked to pay 60 Euros for an upgrade (single to double room). The reason, I was told, is very simple: They don't do free upgrades. When checking out I complained again on the upgrade but they didn't care.
The next issue was that the mattress was extremely laid through, in various rooms. Apparently the hotel does not invest in modernizing their rooms, though they claim to do so in previous replies to posts.
The bathroom style is Russian communist, apparently they bought the tiles extremely cheap from the Russian army when the USSR got dissolved.
Since there are more Best Western's in Stuttgart, my recommendation is to stay in a different one.
- Official Description (provided by the hotel):
- The hotel is located right in the city center of Stuttgart. The Novum Hotel Boulevard Stuttgart Hauptbahnhof is a small, modern hotel in the heart of Stuttgart. All rooms are very comfortable and tastefully decorated. ... more less
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- Also Known As:
- Best Western Stuttgart
- Stuttgart Best Western