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“Early breakfast”

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Mercure Hotel Stuttgart City Center
Ranked #20 of 146 Hotels in Stuttgart
A TripAdvisor Member
“Early breakfast”
Reviewed December 25, 2011

I am check out and order early breakfast at 20:00 at the reception, becouse next morning we have to leave at04:15 . The receptionist confirm that breakfast box will be prepared for me and my colleague. Unfortunately breakfast box was unavailable at departure time in the morning and money refund for missed breakfast wasn't offered.

  • Stayed December 2011, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h5424, Manager at Mercure Hotel Stuttgart City Center, responded to this review, January 9, 2012
Dear Traveller from Riga,

thank you very much for sharing your experience during your stay at our house.
As the responsible General Manager I want to express my sincerest apologies for the problem with the breakfast box.
In relation to this miscommunication I assure that we will review the process and enhance the communication between the respective departments.
Of course, it is my concern to refund the money for the breakfast and I would like to ask you friendly to contact me directly via anja.hermann@accor.com.

Once again I ask pardon for this single case and I hope for your understanding.

Kindest regards from Germany,

Anja Hermann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 18, 2011

Booked a King sized bed and got a twin... Hotel is being refurbished and building work is evident every where.
Staff were friendly and courteous.
Room was changed with no fuss.
Breakfast was minimal and very expensive.(€17)

  • Stayed December 2011, traveled on business
    • Value
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Helpful?
Thank martinandpauline2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 13, 2011

Good location, nice staff, clean and the food in the restaurant was good, down sides were mainly that the room was far too hot to get a good nights sleep (My colleagues also complained about the same thing), being beside a main road and a tramway opening the window was not an option, the so called airconditioning is a waste of time and sounds like a steam train. Also check-out to for ever. I expected more for €100pn

  • Stayed December 2011, traveled on business
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
3 reviews
Reviewed December 7, 2011

Excellent breakfast buffet and friendly efficient staff. The TV channels were however limited to German and the quality of my evening meal on the one night i dined there was a disappointment. Otherwise an excellent choice and only a few minutes walk to the centre of stuttgart.

  • Stayed December 2011, traveled on business
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Helpful?
Thank Alistair W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sticklepath, United Kingdom
Level Contributor
128 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 7, 2011

Typical Mercure hotel, although decor showing its age a bit now. 5 of us staying here for business, main gripe is that the magnetic stripe room entry key system to the rooms needs replacing as they no longer work well and you have to get into all sorts of ways to bend the card to get it to work. (not good after a few beers). Also area outside main entrance now used for smokers so is very shabby and covered with cigarette ends.

However rooms clean, windows open for fresh air and price reasonable although internet has to be paid for.
Breakfast is standard fare and quality. Evening meal was good, but avoid crispy garlic bread (worst I'd ever tasted).

  • Stayed December 2011, traveled on business
    • Value
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Helpful?
Thank GFM_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 10, 2011

The staff was very helpfull and professional. The location was perfect for us. We did not eat in the restaurant this time but have in the past and the food is very, very good. Overall I rate this as an exceptional value and would stay there again.

  • Stayed October 2011, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed October 9, 2011

The hotel is still accaptable reachable within walking distance from the main train station ("Hauptbahnhof") of Stuttgart: exit train station right towards "LBBW" bank, always straight down the road (with train tracks right of you), cross a road bridge and one road. There you are after maybe 1,5 km. Anyhow the surrounding has no supermarkets or bars to offer and I agree with previous review "a bit far from everything"... the hotel value, service quality and rooms are all good, but the hotel name "city center" doesn't fit the real location. For same money I'd prefer next time to go to the nearby IBIS hotel "Stuttgart City" (a bit further, but also further away from that noisy main road... since you probably take the S-Bahn anyway, it's only one stop later) or the IBIS Stuttgart Centrum. The rooms at IBIS may be a bit less "comfort level" than Mercure, but their location makes it up for it. And IBIS Stuttgart interiour is newer than Mercure.

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  • Stayed August 2011, traveled as a couple
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Helpful?
4 Thank wimbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Stuttgart City Center

Property: Mercure Hotel Stuttgart City Center
Address: Heilbronner Str. 88, 70191 Stuttgart, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Stuttgart
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#17 Luxury Hotel in Stuttgart
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Stuttgart City Center 4*
Number of rooms: 174
Official Description (provided by the hotel):
The Mercure Stuttgart City Center offers 174 modern airconditioned rooms and is located in the north of Stuttgart, 800 m from the main train station and the city centre. The international airport and the Stuttgart exhibition centre are 15 km away and easy to reach by car or public transportation within 25 minutes. The hotel also features a restaurant, six conference rooms, a bar, high speed internet and wireless access and basement parking. ... more   less 
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Also Known As:
Mercure Hotel Stuttgart City Stuttgart
Accor Hotel Stuttgart City Center

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