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“Very nice Hotel” 4 of 5 bubbles
Review of Steigenberger Graf Zeppelin

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Steigenberger Graf Zeppelin
Ranked #5 of 149 Hotels in Stuttgart
GreenLeadersSilver level
Luxembourg City, Luxembourg
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Very nice Hotel”
4 of 5 bubbles Reviewed January 28, 2014

We stayed here as a group of friends for a stag night, the hotel is located in the city center and you can reach the train station in 5 minutes. The main shopping street is also just around the corner. The rooms are great and very comfortable.
The staff was really nice, the service in the smoking lounge was a little slow at moments.
The Chinese and Bavarian breakfast choices were nonexistent or very poor.
NO FREE Wifi, I still can't understand that such a place doesn't offer free wifi and this would be a reason for me not to return to the place a second time.

  • Stayed January 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Schorsch_lux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graf_Zeppelin, Geschäftsführer at Steigenberger Graf Zeppelin, responded to this review, February 12, 2014
Dear Mr Schorsch_lux

Thank you for your feedback and for sharing your experience with us.

We are happy to hear that you have received friendly and attentive service by our staff.

Feedback about our service is important to us to understand where we are getting it right and where we need to make improvements. Please rest assured that we will discuss your points with our heads of department in detail.

I do hope we still have the opportunity to welcoming you back to the Graf Zeppelin in the very near future! And for the WIFI: this has changed in all Steigenberger Hotels since the beginning of 2014: we offer free WIFI from now on!

Cordially yours,

Spiridon Sarantopoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,460 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Luxembourg City, Luxembourg
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed January 27, 2014

The spa is great and first reason we continue to book at the Zeppelin Steigenberger. The main pity is about wifi, before you had to pay after 30 mn, now it is free but with so low speed. Considering the hotel profile it is a shame.
Rooms ar ok, nice breakfast (crowded during week ens)! Fabulous spa and massage. Not impressed by the restaurant (brasserie). Bar with less complementary food than last year.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank 13avril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graf_Zeppelin, Geschäftsführer at Steigenberger Graf Zeppelin, responded to this review, February 12, 2014
Dear traveler

Thank you for your feedback and for taking the time to pass on some valuable feedback following your stay with us.

We are sorry to hear your stay was not as special in all areas as you expected it to be.

Feedback about our service is important to us to understand where we are getting it right and where we need to make improvements.
We will certainly follow up all points with the responsible department heads.

We do hope we will have the opportunity of welcoming you back to the Steigenberger Graf Zeppelin in the very near future.

Best regards,

Spiridon Sarantopoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardigan, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 7, 2014

Stayed here with wife and 2 young children just before Christmas as we were visiting the Christmas markets. There were not a lot of hotels in Stuttgart that could accommodate 2 adults, a 4 yr old and a toddler in a cot bed, so we had to have a Junior Suite. yes, it was more expensive than we would have originally budgeted for, BUT, it was well worth the extra price!
Junior Suite was nice and spacious with a large sofa bed for our 4 yr old and space for a cot bed. The children still had enough room to move around the room without feeling couped up! Nice big bathroom, spacious closet and even a nice entrance area before you even got into the room.
Location wise it was perfect - right opposite the station where there was a good choice of small convenience stores if you needed a drink, snack etc.
Breakfast at the hotel was very nice, but a bit pricey at 26 Euros, even if the children ate free.
Staff at the hotel were all very friendly and helpful at all times.
Swimming pool was a nice bonus.
Christmas market was well worth the visit, but a visit to the medieval inspired Esslinger markets nearby are a must!

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RedDragon73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graf_Zeppelin, Geschäftsführer at Steigenberger Graf Zeppelin, responded to this review, February 12, 2014
Dear traveler

Thank you for taking the time to pass on some valuable feedback following your stay with us.

We are very pleased to read that you had a memorable time and have forwarded your very nice comments to team.

We do hope we will have the opportunity of welcoming you back to the Steigenberger Graf Zeppelin in the very near future.

Cordially yours,

Spiridon Sarantopoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed January 3, 2014

We stayed for 2 nights to celebrate my wife's birthday.
Great location close to main shopping street, restaurants and opposite train station. Good sized, clean & modern rooms. Well equipped mini bar at reasonable prices (for a mini bar). The staff were very polite and helpful. The pool and spa are a great place to relax (note: the steam room and sauna are a textile free area - I only found this out after I left the spa area, but a very pleasant & relaxing experience). The whole hotel was clean and beautifully maintained. Only 1 downside was the cost of breakfast, around €30 each. Compared to UK hotels this is expensive however there is a hotel behind the Zepplin called Motel One where you can get a continental buffet for around €8 each. Overall a great please to stay though.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank M4rty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graf_Zeppelin, Geschäftsführer at Steigenberger Graf Zeppelin, responded to this review, February 12, 2014
Dear M4rty

Thank you very much for the good review!
We hope we have the opportunity to welcoming you again in the very near future!

Best regards,

Spiridon Sarantopoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Switzerland
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed December 26, 2013

The hotel located few bock away from shopping street: Konigstrasse; hotel's staff are friendly, room are clean and comforts but No free Internet given and the paid Internet is limited to one account per room.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank tfoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graf_Zeppelin, Geschäftsführer at Steigenberger Graf Zeppelin, responded to this review, February 12, 2014
Dear tfoo

Thank you for your review!

We have news at Steigenberger: free WIFI in all hotels started in January 2014!

We are looking forward welcoming you soon!

Best regards,

Spiridon Sarantopoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nishinomiya, Japan
2 reviews
5 of 5 bubbles Reviewed December 23, 2013

Everything was wonderful. Number one hotel in the world.
Clean, friendly, good cuisine (breakfast), Location.
I usded to saty here whenever I was in Stuttgart and I will come back again.
Because I could relax after heavy duty day for business.

Room Tip: Room tempreture was little low
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hisaaki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graf_Zeppelin, Geschäftsführer at Steigenberger Graf Zeppelin, responded to this review, February 19, 2014
Dear Mr Hisaaki

Thank you for sharing your experience with us and other travelers on Tripadvisor.

We make sure your nice words hang out at our black board for every member of staff to read - great motivation for all of them!

We hope we will have the chance to welcoming you soon again at the Steigenberger Graf Zeppelin.

Best regards,

Spiridon Sarantopoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 18, 2013

An excellent hotel. Centrally located, close to the Christmas Markets (the purpose of our visit) also the main rail station (used to visit Esslingen). Hotel staff were all extremely polite and helpful.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Bob835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graf_Zeppelin, Geschäftsführer at Steigenberger Graf Zeppelin, responded to this review, February 19, 2014
Dear Mr Bob

Thank you very much for the great review!

We hope we have the opportunity to welcoming you again in the very near future!

Best regards,

Spiridon Sarantopoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Steigenberger Graf Zeppelin

Property: Steigenberger Graf Zeppelin
Address: Arnulf-Klett-Platz 7, 70173 Stuttgart, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Stuttgart > Hauptbahnhof
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Stuttgart
#2 Green Hotel in Stuttgart
#4 Business Hotel in Stuttgart
#4 Family Hotel in Stuttgart
#5 Luxury Hotel in Stuttgart
#6 Romantic Hotel in Stuttgart
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Steigenberger Graf Zeppelin 5*
Number of rooms: 170
Official Description (provided by the hotel):
The ,,Steigenberger Graf Zeppelin" is one of the top addresses in the swabian metropolis of Stuttgart. Following extensive remodelling, the hotel inspires guests with a mix of timeless elegance and modern design. The 117 luxurious rooms and 38 suites not only offer mere comfort, they also exude an ambiance in which you will immediately feel at home. Red lacquered surfaces create exciting accents against the elegant dark woods - while the warm colour tones, leather and fabrics invite you to simply sit back and relax. The rooms' technical equipment also leave nothing more to desire: flat-screen TVs with connections for notebooks and MP3 players are standard in every room category. Three restaurants offer Swabian kitchen to award-winning cuisine, an exclusive cigar lounge, a breathtaking spa, 11 modern conference rooms: the Steigenberger Graf Zeppelin is at the puls of the city. The WLAN is free of charge! ... more   less 
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Also Known As:
Steigenberger Graf Zeppelin Stuttgart
Steigenberger Graf Zeppelin Hotel Stuttgart

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