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“Very helpful and great staff”

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Holiday Inn Express Heidelberg - City Centre
Ranked #12 of 75 Hotels in Heidelberg
Reviewed May 8, 2014

Near to train station near to bus station near to city center the prices in compression to money is good the breakfast is ok the staff is great and special thanks to mr Alexander GM :) the only disadvantage is that there is no refrigerator in the room !!!

  • Stayed: April 2014, traveled with family
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Thank Mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Heidelberg, Manager at Holiday Inn Express Heidelberg - City Centre, responded to this reviewResponded May 9, 2014

Dear Mohamed A,

thank you for your Feedback.

We are happy that you enjoyed for stay, especially due to the fact, that you and your father are here in Heidelberg regularly to go to the Hospital. We send best wishes to you and your father and look forward to welcome you again, next time you are in Heidelberg.

Best regards

Alexander Greve
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 - 239 of 499 reviews

Reviewed May 5, 2014

I stayed one night in this hotel when I was in Mannheim for business. This is a fairly new hotel, so it was still very clean and new. I didnt find the parking immediately, so perhaps add the HIX logo on the parking board at the street.

I was pleasantly greeted at the reception and check in was swift and friendly. I didnt have any change to have a snack to eat and the shops were closed, so the lady at the reception offered me fruit, how nice! Breakfast was typical, but you have all you need.

Will definitely stay again when in Mannheim (greater area) for business.

  • Stayed: April 2014, traveled on business
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Thank canakris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Heidelberg, Manager at Holiday Inn Express Heidelberg - City Centre, responded to this reviewResponded May 8, 2014

Dear canakris ,

thank your for your review.

We are happy, that you enjoyed staying with us and hope that we will be your first choice again nex time you visit Heidelberg again.

Best regards

Marc-André Cornelius
Guest Service Manager

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Reviewed April 30, 2014

Travelling through Heidelberg from chunnel to Bayreuth - needed a place to rest and briefly enjoy the historic City. Delighted to get a promotion of superior twin room plus breakfast included. Hotel on one main streets and easy to find - locating basement car park was confusing - clearer signage needed. Good welcome and great room - with compact but lovely en-suite shower room & toilet.
Staff very knowledgable about nearby attractions. We went to Old Town in the evening and found a really good value pub with very tasty food. Excellent hotel breakfast, loads of choice and good quality. Very enjoyable stop-over - left with a smile on our faces.

  • Stayed: March 2014, traveled with family
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Thank Smithyian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Heidelberg, Manager at Holiday Inn Express Heidelberg - City Centre, responded to this reviewResponded May 1, 2014

Dear Smithyian,

thank your for your review.

We are happy, that you enjoyed staying with us and hope that we will be your first choice again nex time you visit Heidelberg again.

Best regards
Alexander Greve

Hotel Manager

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Reviewed April 26, 2014

The hotel in the central of the city, very clean.
the room was comfortable and big enough.
the bathroom was clean and big enough.
The extra services was missing, like
no free wifi!!! and no parking!!!
The staff was correctly And showed willingness to help

  • Stayed: April 2014, traveled as a couple
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Thank avinoam64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Heidelberg, Junior Guest Service Manager at Holiday Inn Express Heidelberg - City Centre, responded to this reviewResponded April 27, 2014

Dear Sir or Madam,

thank you for taking time, to share your experience in the Holiday Inn Express.
I am pleased to read, that you had a nice stay in heidelberg. Concerning your comment about the wifi, I am happy to tell you, that we will offer this service free of charge, from 1st of May.
We are looking foreward to welcome you again in our hotel.

Best regards,
Katherina Knab
Junior Guest Service Manager

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Reviewed April 19, 2014

This hotel is located right in front of a Tram station and open area all around. All important places are quite close to hotel or very much approachable from Hotel.For Indians i would like to inform that these are budget hotel series from holiday inn and shall not be compared with Holiday inn hotels in India . IN India The Name Holiday inn is associated with Lots of service and luxury but here these are similar hotels like Ginger with self service concept.
Hotel restaurant is reasonable in size and mostly caters to need of Non Vegetarians and even in the breakfast there is little choice for vegetarians.
Staff of the hotel should be little more polite and should show little hospitality which we felt was quite lacking.

  • Stayed: March 2014, traveled on business
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Thank TAlok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Heidelberg, Manager at Holiday Inn Express Heidelberg - City Centre, responded to this reviewResponded May 1, 2014

Dear TAlok,

first of all we want to thank you for your comments.

You perfectly described the differences between Holiday Inn and Holiday Inn Express Hotels. Thanks for doing, because it will help to avoid failing expectations due to misunderstanding the brands. While Holiday Inn is more luxery as you wrote, providing leisure facilities, a restaurant for dinner or room Service, Holiday Inn Express is focussing efficiency. You will get what you Need and due to this we are the right choice for everyone who expect Efficiency. Breakfast (Continental Buffet without any hot items) is included in rate and also for the second Person, Wifi is free of Charge for all guests and if you forgot your toothbrush or you need a sewing kit, we are happy to provide you.

We also want to thank you for your feedback regaring our staff´s courtesy, because we will use your review for Training.

We hope, that you enjoyed your stay though we did not provided all luxery you probably expected before and would be happy to welcome you again, next time, you stay in Heidelberg.

Best regards

Alexander Greve
Hotel Manager

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Reviewed April 13, 2014

We spent five nights here while we explored Heidelberg. Our room was very comfortable and the shower was amazing. Tea/coffee making facilities are in the room, as is a security safe. Very comfortable beds and pillows. The breakfast was included in the price of the room and very tasty, the only thing we really didn’t like was the watered-down fruit juice. Would recommend this hotel - very good price and very convenient with tram stops just outside and it’s only about a 10 minute walk from the main station. Oh, and there’s a good supermarket right next door, too.

  • Stayed: April 2014, traveled as a couple
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Thank H0lidayM0nster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michaela N, Jr. Guest Service Manager at Holiday Inn Express Heidelberg - City Centre, responded to this reviewResponded April 15, 2014

Dear H0lidayM0nster,

thank you very much for sharing your nice comment.

We are happy to receive comments such as yours, to improve our service even further.

I am looking forward to welcoming you to our hotel again soon.

Katherina Knab, Junior Guest Service Manager

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Reviewed April 11, 2014

The hotel is brand new and the room still smelled of new furniture. The room was not very large but sufficient. Everything worked fine with the exception of the internet for which the staff admitted there were problems. Of course they charge for internet service but not if you are a member of the holiday inn loyalty program so join before you leave. The original hotel employee I dealt with was as cold as ice, but later employees were extremely helpful. Breakfast was disappointing - usual hotel fare, and its a mad scene as the breakfast room cannot facilitate the numbers. The location is about 3 blocks from the main train station and a healthy walk to the old city. Pay parking is on a lower level. No fitness room or swimming pool just in case you were expecting one.

  • Stayed: April 2014, traveled as a couple
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Thank bruce a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Heidelberg, Manager at Holiday Inn Express Heidelberg - City Centre, responded to this reviewResponded May 1, 2014

Dear bruce a,

thank you for your review.

First of all we are happy to announce, that WIFi will be free of Charge beginning 1st of May to all our guests. Additionally we want to inform you, that we are currently looking for an alternative Internet Provider to offer a better performance at WIFI.

With your comments regarding our staff behaviour during arrival, you help us very much to identify our training needs and inprove our Service. Many thanks to you again.

We hope, that you will choose us again for your next stay in Heidelberg to see the changes we did in the meantime.

Best regards

Alexander Greve
Hotel Manager

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Additional Information about Holiday Inn Express Heidelberg - City Centre

Address: Kurfuersten-Anlage 23, 69115 Heidelberg, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Heidelberg
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #12 of 75 Hotels in Heidelberg
Price Range: $93 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Heidelberg - City Centre 3*
Number of rooms: 152
Official Description (provided by the hotel):
Make the most of the Holiday Inn Express Heidelberg City Centre hotels central location between Heidelberg main station (Hauptbahnhof) and the bustling Hauptstrasse shopping street. A contemporary building on a lively avenue of bars and restaurants, the Holiday Inn Express Heidelberg City Centre is a short stroll from famous attractions such as the Heidelberg Castle and the historic Old Town.We are a few minutes’ walk from the Neckar River where you can cross medieval bridges to reach the centre of this Renaissance university city. The hotel is also conveniently close to the Heidelberg Convention Centre. ... more   less 
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