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Heidelberg Marriott Hotel
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Reviews (924)
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All reviewsthe executive loungeneckar riverold townnice view of the rivernice hotelrestaurant staffwalk along the riverbit datedmain restaurantfront desk staffminute walkunderground parkingan upgradetrain stationfrankfurt airportbusiness tripper day
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Reviewed September 23, 2012

Pros:
location, right on the river with it's own water taxi stop.
room sizes are pretty big for Europe.
service is excellent

Cons:
Breakfast buffets are overpriced somewhat (22 euros) and if you want eggs, forget about it, there is one station, with one pan, and a cook is at that one pan only randomly! Saw people wait there for 10 minutes to get a fried egg :)

  • Stayed: September 2012, traveled on business
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Thank Jon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

LOCATION - the hotel is located at the western entrance to Heidelberg, a few minutes off the main highway, so is very convenient if using Heidelberg as a hub for day trips. However, it is a good 20-25 minute walk to the pedestrian mall, but one block away is the tram which is frequent and easy to use. There are no restaurants, shops or services in the area of the hotel at all and it is quite deserted at night, but we felt secure.
PARKING - EUR 19 per day. We easily found free parking on the street very close to the hotel.
ROOM - as expected from a Marriott - good size room and bathroom, spotlessly clean, good curtains to keep out light, small sitting area with desk, lots of electric points to charge devices, very comfortable beds, linen, pillows and duvet. (It was also the only hotel in Germany that we stayed at that a "double bed" is really a double bed and not 2 singles pushed together!)
TV - big flat screen, clear picture, good channels in all languages. Pay-per-view not available.
INTERNET - The hotel does not have its own WIFI, but uses a HOT-SPOT of "My Cloud". This means that ONLY ONE DEVICE CAN BE CONNECTED AT ONE TIME. In addition, if you use a smartphone you have to wait 15 minutes before you can sign in with your laptop. As we were 2 people, each with a smartphone and a laptop it was EXTREMELY UNSUITABLE AND INCONVENIENT that we could not each our devices simultaneously. It is also expensive, so would expect full service internet as in most hotels today.
RESTAURANT - we did not eat at the restaurant. If not included in rate breakfast is EUR 21 per person so was not suitable for us. We did not eat dinner. The restaurant has a beautiful outdoor eating area, overlooking the river.
STAFF - EXCELLENT - every single person we talked to spoke excellent English, were extremely friendly, very helpful with suggestions for restaurants, shopping, sightseeing, etc. Check-in and check-out was easy, fast and pleasant. A real pleasure to do business with them.
SUMMARY - would highly recommend this hotel if you don't mind not being in the very center of town. Except for the internet issue, it was a very pleasant and enjoyable stay.

  • Stayed: September 2012, traveled as a couple
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Thank HZW007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2012

As a member of Marriott's reward program, I always try to stay there when going to cities where I am unfamiliar with hotels & attractions. The Marriott in Heidelberg is not geographically convenient to Old Town. It is dated and looks kind of run-down. The service means well, but when I was there, it was full of trainees who didn't know what they were doing.

The rooms were small, had a horrible view and the bathroom had a strange smell. It was a very uncomfortable night, and I am glad it was a 1 night stay.

Hate to write bad reviews, but they need to put some money into this hotel to bring it up to standards.

  • Stayed: May 2012, traveled on business
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1  Thank esfesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2012

This hotel is located right on the river with beautiful views. Room was great and the staff was also great. Even though this hotel is quite a distance from the old town, the tram and buses are 2 blocks away and take you to many sites in the old and new town. All aspects of the hotel were good except if you were having to pay for wifi. This is a very good Marriott property.

  • Stayed: September 2012, traveled as a couple
    • Value
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Thank Rlm61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012

Better Hotels there are for the price anywhere, the rooms spacious, clean, beds comfortable but location only good if traveling by car. The place is expensive and bellow Marriott standards. The staff is fine. Wi Fi connection ok, parking very good probably the best thing about the place. I would try someplace else if I return to Heidelberg.

Stayed: September 2012, traveled with family
Thank jjgarcia_2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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