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Crowne Plaza Heidelberg City Centre
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Reviews (1,158)
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Reviewed August 23, 2013

Stayed 2 nights with family on vacation in germany. The hotel was perfect. Great location, great staff, great rooms, great service, and great breakfast. Walked down the shopping zone and up to the castle on day, and another day took a day trip to Rothenberg ab der Tauber. (really good place to go) Would go back again.

  • Stayed: August 2013, traveled with family
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Thank wheredoiLiveanyway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazaheidel, General Manager at Crowne Plaza Heidelberg City Centre, responded to this reviewResponded August 27, 2013

Dear Wheredoiliveanyway,
thank you very much for taking time to write a review for Crowne Plaza Heidelberg. I am very glad to read that you have enjoyed your stay at the hotel as well as in Heidelberg. Your compliments about the hotel, staff and city will motivate every member of our hotel to keep up with friendly and attentive service towards serving our valuable guests. We look forward to welcoming you back to heidelberg. Kind Regards

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Reviewed August 23, 2013

We arrive to the hotel and have to wait 30 min to check in. Prices too high, inclusive parking place, and internet wi-fi, everything is to be paid extra. Breakfast not so great, and staff not so organized. Hotel is old and looks like, scary elevators:-)

  • Stayed: July 2013
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1  Thank vmu70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Heidelberg City Centre, responded to this reviewResponded September 11, 2013

Dear vmu70,

Thank you for sharing your experience with us.

However, I would like to apologize for we fell below below your standards on breakfast and service level. Regarding our rates, we always ensure to remain competitive in the area, I am sorry if you found our rates to be high.

Your experience is definitely not reflective of the high standards we usually pride ourselves with. As such, your comments will be forwarded to the ownership of the hotel to take into consideration for future improvements where possible. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed August 21, 2013

For 150.00 Euros per night we got a tiny room, had to drag our luggage in ourselves and paid over 20.00 Euros for one continental breakfast that had nothing more than one small cup of coffee and a couple of pieces of toast and jam. Parking 20.00 Euros on top of that. Location is good, staff is friendly. Better value can be found elsewhere.

  • Stayed: August 2013, traveled as a couple
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Thank goodfoodfanOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Heidelberg City Centre, responded to this reviewResponded September 10, 2013

Dear goodfoodfanOZ,

Thank you for your recent comments about our Hotel. Please accept my apologies for falling short of your expectations particularly with the rates you encountered. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations as well as competitive rates to the area. Your comments will be passed to the appropriate department. We always welcome opportunity to improve. Hope to see you again soon.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed August 18, 2013

Was very impressed with our stay here. The hotel is located in a great are of the city and is a good place for sightseeing. The food we had in their restaurant was very good. The menu has a good variety of selections. The rooms were quite comfortable. Found the staff to be very helpful.

  • Stayed: August 2013, traveled with friends
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1  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this reviewResponded August 20, 2013

Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

It is a pleasure to hear that you have enjoyed your stay with us and found our hotel and the staff to be nice and helpful.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager

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Reviewed August 13, 2013 via mobile

The hotel is in a great location in the centre of town. It's clean and well maintained, the facilities are good with a pool and steam rooms. The hotel had sky sports 2, bbc 1 and itv1. The service from the hotel staff is good and all speak English.

The only thing that lets the hotel down is lack of free wifi, its 13 euro for 24 hours. It should be free and I'd give his hotel more business if it was.

I've joined the loyalty club to gain free wifi after 40 night but really it should be free.

  • Stayed: August 2013
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1  Thank le1ther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this reviewResponded August 16, 2013

Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

As of 2014 all of our IHG Reward members will be granted free internet access. Until then we do offer our business center free of charge.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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