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“Excellent Hotel for Great Price” 5 of 5 bubbles
Review of Crowne Plaza Heidelberg City Centre

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Crowne Plaza Heidelberg City Centre
Ranked #5 of 76 Hotels in Heidelberg
Certificate of Excellence
Toronto, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent Hotel for Great Price”
5 of 5 bubbles Reviewed August 12, 2013

We stayed in the Crowne Plaza for our stay in Heidelberg. We had a suite that faced the Old Town (you can't really see old town though). The location is perfect as it is close to Old Town, a supermarket and lots of shops to buy take out. They have a swimming pool with a jacuzzi in the upper floors but it doesn't have a view :(. The best part of this hotel though, is the breakfast. They have a variety of food that keeps you healthy on your stay. They have hashed brown, ham, sausages, salad, fruits and fresh made eggs when you order (there is a chef that takes your order of egg and they make it right then). You must try the egg that the chef makes - it is grrreat! This is a great hotel that I recommend.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ultraman-Zero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, August 16, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

Our breakfast chef was delighted to hear that you praised his egg specialites. We believe that a good breakfast is the perfect start for our guests to explore the city. Thank you for mentioning our great location as you can walk all the sights in the city from our hotel.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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979 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Miami, Florida
Level Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed August 12, 2013

We stayed one night in July as part of a group tour. The property was nice with a good breakfast included. The only issue was with the elevators. On the night we were there, another very large group was also there and the elevators were tied up for quite some time moving masses of luggage. As bad timing would have it, one of the elevators was not operational. Fortunately, we were on the 3rd floor and just used the stairs.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank bob b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazaheidel, General Manager at Crowne Plaza Heidelberg City Centre, responded to this review, August 13, 2013
Dear bob b,
first of all thank you very much for taking time to write this review. Thank you also for choosing Crowne Plaza Heidelberg City Center as your domicile in Heidelberg. I am glad to hear that overall you had enjoyed the hotel facilities and breakfast and your stay. I am sorry for the inconvenience with lifts. Please accept my apologies for this inconvenience. We look forward to welcoming you back to Heidelberg at your next trip in this area. Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
129 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed August 8, 2013

Pros: Easy walking throughout the city, underground parking garage, AC, great indoor pool for the kids
Cons: 16 Euro for breakfast/person which did not make sense with two small children

We spent the day walking all around Heidelberg which was great. After checkout the next morning, we took a 3 hour river cruise which was fantastic.

Overall it was a decent value.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WorldTravelers2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, August 16, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

As per our child policy children under the age of 6 are free of charge and children up to 12 pay half price for our breakfast. Please let our staff know how old your children are so we can give you the correct discount.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 3, 2013

I visited here with my partner in July. The facilities and club room benefit were excellent. The inclusive breakfast was delicious. The only thing I would say is that the exterior of the hotel is in need of a little tlc. But apart from that I would recommend this hotel to anyone. I loved it. The bed was to die for! One of the best I've ever slept in!

Room Tip: Club Rooms are definitely worth it. You get exclusive access to a Club Lounge where you can have a f...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle_Phillips910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazaheidel, General Manager at Crowne Plaza Heidelberg City Centre, responded to this review, August 9, 2013
Dear Lemoncake14,
first of all thank you very much for taking time to make this review on Tripadvisor for Crowne Plaza Heidelberg. We are very much delighted to read that you have enjoyed your stay at the Crowne Plaza Heidleberg, you found our beds to die for. Thank you you also for your comments with regard to the exterior of the hotel. We hope to welcome you back at Crowne Plaza Heidelberg at your next visit in Heidelberg.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
70 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed August 1, 2013

Standard Hotel in Germany with lots of Visitors from the Gulf. Nothing bad to say about it but nothing extraordinary as well. Good breakfast, German style. The bar had one person working after hours which appeared to be a little bothered about everything. Front desk staff as per Crowne Plaza "regulations".

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank larsdominic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazaheidel, General Manager at Crowne Plaza Heidelberg City Centre, responded to this review, August 13, 2013
Dear Larsdominic,
thank you very much for taking time to write a review for your recent stay at Crowne Plaza Heidelberg City Center. Thank you very much also for your kind comments on breakfast and Front Office staff. I have noted your remarks in terms of Hotel Bar Service and will take care of it. We look forward to welcoming you back to Heidelberg at your next trip in this area. Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maastricht, The Netherlands
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed July 26, 2013

Pros: Clean, comfortable, decent breakfast
Cons: Long walk to the castle

Parking: 20 euros/night
Internet: unknown (included in our rate)
Breakfast: unknown (included in our rate)

We stayed at this hotel for a Saturday night to see Heidelberg for the day. Upon arrival, there was a little confusion, but that was ironed out and we were able to check into the rooms that we needed. We had 2 king rooms that were pretty much what you would expect from a Crowne Plaza (which is what we expected but if you're looking for charm, this is not your place). We used the club lounge for awhile to get some drinks (coke, diet coke, coke zero, ginger ale, water, etc, after 5 pm beer, wine, champagne, vodka, bourbon as well) and to get some information off the internet. We then walked to the old part of the city. It is about a 5 minute walk to the start of the old city and about another 15 to the castle and market square so it's not right in the middle of the old city, just on the outskirts, but definitely manageable. We walked around for awhile, then we headed back and used the pool. The pool is in a nice room in the basement, with a bar. It is big enough, but not huge, and is a single depth (I think about 1.5 meters). They also have a hot tub that can be used. One of the very European things they have is a sauna...sans clothing. So if you want to use it, make sure you are not bashful.

The next morning we went to the breakfast, which was decent. They had fried eggs, eggs made to order, sausages, bacon, beans (I still don't understand how this is a breakfast food), and various yogurts, fruits, cereals, breads/pastries, juices, and honeys. I don't know how much it cost per person because it was included in the room rate, which is not always the case.

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sean F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, General Manager at Crowne Plaza Heidelberg City Centre, responded to this review, August 2, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

As you mentioned we are located right at the beginning of the Old street and the historic district and all the sights are within walking distance. Maybe you would like to explore the city the next time on bicycle which can be rented close to the hotel. Just ask our front office team where to get them.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 23, 2013

I travel frequently for business and I've stayed here twice in 2013 for a total of about 15 nights. Rooms are fairly big by European standards and all of the amenities are nice. The restaurant food is what one expects at a hotel but is available 24/7 (only some of the menu after 11pm) which was nice given my schedule. The club lounge is well stocked and nice if you have access.

I think this is the best business hotel in Heidelberg because it has everything you need for work (fast internet, lounge with printer, easy to use parking garage, late-night food, same-day dry cleaning) but is also just a few minutes walking to the main downtown pedestrian area of Heidelberg. Maybe about 10-15 minutes to the Cathedral. The Marriot offers a very similar hotel experience but isn't near anything. For a purely tourist visit, I would probably prefer to stay in the heart of the old part of town for the same money.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlwaysOnTheRoad82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazaheidel, General Manager at Crowne Plaza Heidelberg City Centre, responded to this review, July 24, 2013
Dear Guest,
thank you very much for taking time to write a review on TripAdvisor. We are very pleased to read that you have enjoyed our facilities, services and the city. Your valuable comments are very important to us and great motivation for our staff members as we know very well that our guests have many choices when it comes to lodging. We hope to welcome you back at Crowne Plaza Heidleberg during your next stay in Heidelberg. Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Heidelberg City Centre

Property: Crowne Plaza Heidelberg City Centre
Address: Kurfuersten-Anlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Heidelberg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Heidelberg
#2 Luxury Hotel in Heidelberg
#7 Family Hotel in Heidelberg
#7 Business Hotel in Heidelberg
#7 Romantic Hotel in Heidelberg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Heidelberg City Centre 4.5*
Number of rooms: 232
Official Description (provided by the hotel):
The Crowne Plaza Hotel Heidelberg is due to its excellent city location the ideal starting point for your visit in Heidelberg and the metropol region Rhine-Neckar making it a great place to stay.The world famous sights of the city of Heidelberg can be conveniently reached by foot. If you are visiting the city on business, local companies like SAP, Heidelberger Druck, ABB and HeidelbergCement are located only a short distance from the hotel. The Crowne Plaza Hotel Heidelberg offers refurbished guestrooms and suites in various sizes making your stay a memorable experience. For dining you have the choice between the restaurant Westcoast and the beer and wine bar Gaudeamus .For hotel guests the use of our wellness area Kurfuerstentherme with pool, sauna, steam bath and whirlpool is complimentary. The Crowne Plaza Hotel Heidelberg is offering you the perfect location for your events. 7 function rooms with modern technical equipment combined with excellent service and the experience of our staff guarantee a successful event. The Lufthansa Airport Shuttle takes you conventiently from the International Airport Frankfurt to our hotel. Next events in the Region: SAP Arena 20.6. EaglesHockenheimring 13.-14.6. Porsche Sports Cup / 04.07. Sonisphere ... more   less 
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Also Known As:
Crowne Plaza Heidelberg Hotel Heidelberg
Heidelberg Crowne Plaza

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