We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“a very pleasant stay” 4 of 5 bubbles
Review of Crowne Plaza Heidelberg City Centre

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Crowne Plaza Heidelberg City Centre
Ranked #5 of 76 Hotels in Heidelberg
Certificate of Excellence
Manila, Philippines
Level Contributor
3 reviews
“a very pleasant stay”
4 of 5 bubbles Reviewed May 22, 2013

The location is very nice, near the town. Unfortunately, most stores were closed when we arrived on a Sunday afternoon.
Complimentary bottled water, coffee and tea were available in the room, which was nice,
There was even a spray-on deodorant in the bathroom, aside from the usual soap and shampoo.
The room was nice and we had a very comfortable sleep.
Overall, it was very nice

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LetteStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, May 29, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

In Germany shops and stores are closed on Sundays. Although there are some shops in the old town open on Sundays where you can by Heidelberg souvenirs.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

979 reviews from our community

Traveler rating
    364
    444
    134
    20
    17
See reviews for
217
292
44
289
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Wilmington, North Carolina
Level Contributor
140 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed May 22, 2013

The property is excellent, well located, excellent facilities including an indoor pool, sauna, and similar (except for the fitness center which needs some upgrading), and a very helpful and responsive staff (with one exception described below). Internet access was a little spotty. I had to reactivate three times.

As much as I appreciated how helpful the staff was on several occasions, I’m afraid there was an incident which really cast a pall over our entire visit. On the Friday afternoon of our stay, a colleague of ours, a faculty member at the University of Mannheim, came to meet us at the hotel so he could take my spouse and me out for a genuinely German dinner. He arrived about 1600 and was met by my spouse in the lobby. I was working in our room and she was to call me when he arrived. However, he had brought her a gift. So she decided to bring it to our room and, as we had paid for the Club Level, she thought that rather than let him wander around the lobby, she would let him in to the Club Lounge and within a few minutes she and I would join him there.

After she left, an employee of the hotel who works behind the reception desk challenged our visitor asking him to show his room key. When he explained that he was there as our guest, the employee left, evidently to consult with someone else. Meanwhile, my spouse and I arrived and as we were about to sit down with our guest, the employee, a young man who had on other occasions given me the impression that he was newly employed, came back and informed our guest, in a rude and boorish manner, that he was not permitted in the Club Lounge.

Now, here are my issues. First, I have stayed on the “Executive Level” of several hotels around the world and never have encountered one where guests were not permitted in the Club Level. Second, nearly as I can tell, the hotel does not specifically indicate either on the printed material it provided when we checked in or on its webpage that guests are not permitted in the Club Lounge. Third, we stayed at the hotel for four nights and watched as large groups of persons entered the Club Lounge together on the basis of a single person opening the door. Never once were any of these persons challenged or asked to display their room keycard. In fact, these groups were consuming the provided free alcohol and food. Our guest was not as he was there at 1600 and the drinks and food are not put out until 1700. Finally, if in fact our having a guest sit in the lounge with us was an egregious violation of hotel policy, the hotel employee should have asked to speak to one of us privately as opposed to humiliating our guest, and ourselves, publically.

Other than that, we really enjoyed staying at this hotel.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MemphisProfessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, May 29, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

We value your feedack and are sorry that you experienced difficulties while having a guest with you. This should not have happened and we taken steps in our hotel to prevent something like this to happen in the future. Please accept our sincere apology.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed May 18, 2013

We had a nice stay at this hotel. The rooms were a nice size, clean and comfortable. They had a complimentary snack bar - free bottles of water, juice and a bag of snacks in the refrigerator! No iron - but that was ok. There is a nice indoor pool area and a jacuzzi. The staff was pleasant and helpful. The location of the hotel made it easy to walk to the restaurant and shopping area. The breakfast buffet was very good.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cmariert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, June 10, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

It is great to hear that you have enjoyed the benefits like free minibar in our Club rooms. All of our rooms are equipped with an iron and ironing board located in the closet. Please inform our front office staff if you ever miss anything in our rooms - we will do our best to accomodate your needs.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 17, 2013 via mobile

I just stayed for a night but my overall experience was really good. The staff is super friendly and kind willing to help with any request you have.
Rooms are not that big but really comfortable and clean with really good beds, the only situation I faced was the smell of cigarette smoke in the hall even when it was a non smoking floor but didn't matter that much. The bar is a bit pricy but drinks are good and with a super friendly staff who give tips about what to do in the city which is another plus to the hotel and the location of it where you can reach all the main attractions within walking 20 mins max. Definitely I would chose it again.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Loulie_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, May 29, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

It is great to hear that our staff made your stay with us nice and enjoyable. Please let us know the next time if you face something like the smoke smell. We constantly monitor the hotel but sometimes things might slip our mind and then we are grateful for any hint.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mojacar Playa, Spain
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

Checked in early not a problem. Excellent customer service!! The room was lovely. Very nice bartender, we enjoyed our stay and will return soon. The hotel is in and great location walking distance to all attractions and the shopping district.

Room Tip: we had room 118, not the best view but a nice big room.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wenny1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, May 29, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

Our barkeeper was very pleased with your praise as well as our front office staff.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
Level Contributor
82 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed May 6, 2013

I stayed here certain times for business and leisure and think, this place is one of the best options in Heidelberg, if you want to be close to the old town. The price/perf. ratio is very good compared to other Heidelberg hotels and Heidelberg prices.
The Crown Plaza features nicely rooms, but I mentioned that some of them are strongly smelling like smoking areas eventhough they are marked as "non smoking". The most important point: Beds are really comfy! WiFI is at a charge but working well.
There is also a car parking with direct access to the hotel (other than in many hotels in the old town, where you may have to walk five minutes or more to the car parking), a very nice pool/wellness area, exersising room, Bar and Restaurant.
What I really like about this hotel, is the very friendly and attentive staff. It is really better then in many other spots in Heidelberg. The location is also great, as it is not right in the old town (with all it´s noise and traffic restrictions) but right at the edge of it, so you can easily walk to many nice spots and Restraurants.
By the way, the Hotel Restrauant is not really recommendable, There are better options within a short walk, however the bar is very nice and great staff too.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TripMember09282015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, May 29, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

We are glad to hear that you have had serveral pleasant stays with us and that our staff makes the difference for you. Our Crowne Plaza Sleep Adavantage bedding system allows our guests to enjoy a peaceful night. Please let us know the next time if you have a room that seems to be smoke smelly - we will be glad to give you another room and have the odor removed.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
152 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed April 28, 2013

Conveniently close to Old Town.
Surrounding area is peaceful.

Front Desk staffs are very accommodating, helpful and friendly.

Rooms are big with 2 semi double beds makes it ideal for family use
and are equiped with modern facilities.
Picture frames on the walls adds home environment.

Good Working and writing desk with appropriate lamps
Complimentary amenities such as chocates on bedside,
Bottles of mineral water, coffee and tea making facility etc
Add value for money features.

In room ironing facility was also a surprise and its a good help
To travelers for " do it yourself " last minute job.

Breakfast is also great with adequare food variety based on
On its international hotel class and standards.

  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BUTCH A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, May 5, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

Our front office staff was very pleased to hear that they made your stay with us a nice one. We try to add little extras like the chocolate on the bedside to make our guests feel welcome and we appreciate your kind feedback on this.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Heidelberg hotels
0.9 mi away
Heidelberg Suites
Heidelberg Suites
#2 of 76 in Heidelberg
4.5 of 5 bubbles 384 reviews
0.9 mi away
Heidelberg Marriott Hotel
Heidelberg Marriott Hotel
#10 of 76 in Heidelberg
4.0 of 5 bubbles 799 reviews
0.4 mi away
NH Heidelberg
NH Heidelberg
#8 of 76 in Heidelberg
4.0 of 5 bubbles 897 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Qube Hotel Heidelberg
Qube Hotel Heidelberg
#6 of 76 in Heidelberg
4.5 of 5 bubbles 400 reviews
0.9 mi away
Hotel Hollaender Hof
Hotel Hollaender Hof
#4 of 76 in Heidelberg
4.5 of 5 bubbles 477 reviews
0.8 mi away
Hotel Villa Marstall
Hotel Villa Marstall
#3 of 76 in Heidelberg
4.5 of 5 bubbles 541 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Heidelberg City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Heidelberg City Centre

Property: Crowne Plaza Heidelberg City Centre
Address: Kurfuersten-Anlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Heidelberg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Heidelberg
#2 Luxury Hotel in Heidelberg
#7 Family Hotel in Heidelberg
#7 Business Hotel in Heidelberg
#7 Romantic Hotel in Heidelberg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Heidelberg City Centre 4.5*
Number of rooms: 232
Official Description (provided by the hotel):
The Crowne Plaza Hotel Heidelberg is due to its excellent city location the ideal starting point for your visit in Heidelberg and the metropol region Rhine-Neckar making it a great place to stay.The world famous sights of the city of Heidelberg can be conveniently reached by foot. If you are visiting the city on business, local companies like SAP, Heidelberger Druck, ABB and HeidelbergCement are located only a short distance from the hotel. The Crowne Plaza Hotel Heidelberg offers refurbished guestrooms and suites in various sizes making your stay a memorable experience. For dining you have the choice between the restaurant Westcoast and the beer and wine bar Gaudeamus .For hotel guests the use of our wellness area Kurfuerstentherme with pool, sauna, steam bath and whirlpool is complimentary. The Crowne Plaza Hotel Heidelberg is offering you the perfect location for your events. 7 function rooms with modern technical equipment combined with excellent service and the experience of our staff guarantee a successful event. The Lufthansa Airport Shuttle takes you conventiently from the International Airport Frankfurt to our hotel. Next events in the Region: SAP Arena 20.6. EaglesHockenheimring 13.-14.6. Porsche Sports Cup / 04.07. Sonisphere ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Hotel.de, Priceline and Booking.com so you can book your Crowne Plaza Heidelberg City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Heidelberg Hotel Heidelberg
Heidelberg Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing