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“Nice Place”

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Crowne Plaza Heidelberg City Centre
Ranked #6 of 76 Hotels in Heidelberg
Certificate of Excellence
New Orleans, Louisiana
Level Contributor
62 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice Place”
Reviewed February 14, 2013

I was booked at this hotel last week, and was at least as pleased this time as I was when I stayed there a decade ago. It is in a good location, has an extremely friendly and attentive staff, and the breakfast buffet was terrific. I highly recommend this hotel, should you need to stay in Heidelberg.

Room Tip: Try and stay away from the elevators.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DLNOLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, February 17, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

We are glad to hear that you have enjoyed your stay again this time with us. Our staff always work hard to make our guests feel at home. Thank you for recommending us to the public.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,010 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Virginia
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 10, 2013

My wife and I were in Heidelberg to attend the Der Ball der Vampire and decided to stay at the Crowne Plaza. We were pleasantly surprised at our choice of hotel. I have to say that this is one of the nicest Crowne Plaza’s I have visited. We stayed in a standard room, which was accommodating for two people. We also brought our dog (extra €20) and were pleased that the hotel provided us with a dog bed and a bowl for water/food.

The bed was fairly comfortable, but some might think it’s too firm. The bathroom is just large enough for two people at the same time. There is also a small refrigerator in the room, which was stocked with a few beverage choices. An electric kettle, cups, and coffee were also in the room. The flat-screen TV might be small for some people’s standards, but was easily viewable from the bed. There are channels in a few languages, but predominately German and English.

There are two restaurants on the premises: Restaurant Westcoast (B, L, D) and Gaudeamus (Dinner only). We had dinner at Gaudeamus and breakfast at Restaurant Westcoast. The food was very good and the service was exquisite. The buffet breakfast had a large variety of selections, including omelets cooked to order; breakfast meats; breads; jams, jellies, and honey; yogurt; cereals; juices, coffee, and tea.

The indoor pool area was beautiful. However, we did not take advantage of the pool or fitness center. Parking is available on premises (underground garage) at a rate of €20 per day.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank geomagnus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, February 13, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

Dogs are always welcome at our hotel and we try to make their stay with us as comfortable just like we do for our guests. Thank you for your positive comments about our services which we have passed on to your service team.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
151 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 9, 2013

Stayed here on business and the reception and stay were all good. Received an upgrade and the suite was very nice and quiet.

Breakfast provided a good selection of hot and cold and everything was fresh and inviting.

Good location for the centre of town and overall I would stay again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter-Mckie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, February 13, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

I am glad to hear that you enjoyed our complimentary upgrade to one of your suites. Our full American breakfast buffet offers indeed a wide variety of hot and cold items and our Executive Chef constantly monitors the quality.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
103 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed February 1, 2013

I've stayed at the Crowne Plaza a few times over a 20 year period. For me, it's superbly situated - just near to the city centre, plus buses and trams are nearby too.

The hotel staff were particularly helpful - and seemed genuine in wishing us a good stay. Our deal included free wi-fi - plus a free cocktail too!! It's an old-style hotel - but still not out-dated and with great facilities - including an underground car park.

My room was very comfortable - and the breakfast offered plenty of choice - including a selection of hot food for us Brits!!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 221MichaelB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, February 1, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

Having a regular guest with such a good feedback is great and motivates us to go one step ahead with our services. For guests wanting to use wifi we recommend our Standard Plus rooms which includes free wifi.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 31, 2013

Crowne Plaza at heidelberg is one of the best hotels in the city. It is near to river and at the city centre. Railway station is 10 min walkable.The best part is Lufthansa have shuttle buses from airport to heidelberg and last stop is this hotel....so conveninent. You can also enjoy reward points here.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JETNeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, February 1, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

We are very glad to be directly connected to Frankfurt International Aiport by the Lufthansa Shuttle which takes you non-stop from the airport to the hotel in just an hour.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
455 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed January 29, 2013

Put a few friends up in here for a few days while they were visiting. The hotel was recently remodeled! It is absolutely fabulous! The rooms were extremely large and comfortable. The American breakfast that came with the room was great! The staff let me eat breakfast there with my friends at no extra charge! That is great customer service!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BigWash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, January 31, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

We have renovated our historic staircase and the main entrance in November and are glad that you like it so well. Our Executive Chef was very pleased to hear your positive comments about our breakfast. All of our employees were trained with the new "one step ahead" training by Crowne Plaza. We always try to give that to our customers and it is great to hear that we were able to give you a "whow" moment.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Distrito Federal
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 27, 2013

We have stayed there for Christmas and loved it. It´s in walking distance from old town. Room is great, spacious and spotless. Staff is very friendly and provided us with every information we needed. Bathrobes, complimentary mineral water, a little gift for Christmas, a pillow menu and even a "sleep well kit" with tips and aromatherapy made us feel "spoiled". Common areas are very pleasant where you could sit and enjoy great piano music.
Internet is charged, although there´s a free business centre with two computers and one printer.
Heidelberg is an amazing city worth visiting, although, leaving the hotel with such good service is a difficult task.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mediebr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg City Centre, responded to this review, February 6, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

I am glad to hear that you have enjoyed your stay with us during christmas. My team and I are always trying to show our guests how much we care about them and especially during christmas time we are delighted to hear that we succeeded. Heidelberg is so pretty with all the christmas lights. My tipp for next year: go to the castle christmas market. A fantastic view of the city and great mulled wine.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Heidelberg City Centre

Property: Crowne Plaza Heidelberg City Centre
Address: Kurfuersten-Anlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Heidelberg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Heidelberg
#3 Luxury Hotel in Heidelberg
#7 Business Hotel in Heidelberg
#7 Romantic Hotel in Heidelberg
#7 Family Hotel in Heidelberg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Heidelberg City Centre 4.5*
Number of rooms: 232
Official Description (provided by the hotel):
The Crowne Plaza Hotel Heidelberg is due to its excellent city location the ideal starting point for your visit in Heidelberg and the metropol region Rhine-Neckar making it a great place to stay.The world famous sights of the city of Heidelberg can be conveniently reached by foot. If you are visiting the city on business, local companies like SAP, Heidelberger Druck, ABB and HeidelbergCement are located only a short distance from the hotel. The Crowne Plaza Hotel Heidelberg offers refurbished guestrooms and suites in various sizes making your stay a memorable experience. For dining you have the choice between the restaurant Westcoast and the beer and wine bar Gaudeamus .For hotel guests the use of our wellness area Kurfuerstentherme with pool, sauna, steam bath and whirlpool is complimentary. The Crowne Plaza Hotel Heidelberg is offering you the perfect location for your events. 7 function rooms with modern technical equipment combined with excellent service and the experience of our staff guarantee a successful event. The Lufthansa Airport Shuttle takes you conventiently from the International Airport Frankfurt to our hotel. Next events in the Region: SAP Arena 20.6. EaglesHockenheimring 13.-14.6. Porsche Sports Cup / 04.07. Sonisphere ... more   less 
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Also Known As:
Crowne Plaza Heidelberg Hotel Heidelberg
Heidelberg Crowne Plaza

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