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All reviews family owned hotel public rooms old world charm old style common areas old town luxury hotel fitness center steam room hotel is beautiful the air conditioning rooms are large excellent location business trip fresh fruit buffet breakfast spa
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Reviewed October 2, 2018

During the past decade, I have stayed in hotels in 8 major cities in Germany. Most are adequate but not special. Last week, I stayed at Der Europaeisher Hof, Heidelberg. Started in 1865, descendants of the founding family still manage it and come to the office 6 days/week. The front desk service is the best I have experienced anywhere in Germany. The friendly, front desk staff go out of their way to be helpful. In some ways they are over-the-top. The rooms are large, with tall ceilings and all of the accoutrements you would expect. The fitness center, on the top floor, is relatively small but has state-of-the-art equipment. Located on the edge of the old town, the hotel is conveniently located to the train station, shops and sites. The price is fair and, I feel, a good value. I will choose it again when next I visit Heidelberg.

Room tip: The higher the floor the better.
Date of stay: September 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Scenic815775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline v, Geschäftsführer at Der Europaeische Hof Heidelberg, responded to this reviewResponded October 3, 2018

Dear Scenic815775, thank you very much for your wonderful review of the Europäischer Hof Heidelberg on tripadvisor. We are very happy that you enjoyed your stay in our privately run hotel. For four generations now. We will pass all your compliments especially for the friendly service on to our colleagues. We are very proud of them and they are part of the family. The really love what they do and want to make our guest happy. Especially our colleagues from the front desk. Your kind words and compliments really touch us. THANK YOU! It was a great pleasure to have you here as our guests. Looking forward to welcoming you soon. Warm regards, Caroline von Kretschmann (4th generation and managing director) and the team of the Europäischer Hof

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Reviewed September 23, 2018

We enjoyed our two night stay. The spa is very good, and the location worked out well for us. The hotel staff was friendly, and attentive, but I expected our room to be a bit better. Our window was broken and would not close, and the drapery was difficult to open and close. The room did had shutters, which were very nice at night. We let the front desk know about the window, and it was partially fixed, only to be messed up again accidentally by housekeeping. We requested to be moved to a higher floor, closer to the spa, but the front desk could not accommodate this request. The design of the bathtub and shower combination was difficult for me in a couple of ways. I found it hard to reach in and turn the shower on, and I also found it awkward to get in and out of the tub/shower with the way it was designed. Possibly to conserve space, but they lost the comfort. Our bed was extremely hard for me, so I did ask for a mattress pad and some extra pillows, and this request was filled immediately. I was much more comfortable our second night thanks to the mattress pad. The room was fairly quiet, except for some noise from the courtyard, and the air conditioner. The breakfast was not included, which was surprising considering the price of the room, but it was very good. The breakfast staff was excellent. We loved the spa, perfectly relaxing.

Date of stay: September 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Arapahoetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline v, Geschäftsführer at Der Europaeische Hof Heidelberg, responded to this reviewResponded September 24, 2018

Dear Arapahoetravel, thank you very much for your comments regarding your stay at the Europäischer Hof Heidelberg. First of all I like to thank you for your time to write this detailled review. Our valued clients’ feedback is essential in our effort to offer the best quality of service and features. First go all we are very happy that you enjoyed the two nights. For us this is the most important thing. I deeply regret that you were not satisfied with your room, your bathroom and your bed. Please rest assured that your comments will be reviewed. I would like to emphasise that the major part of our rooms and bathrooms have been renovated as you could see on our website and from the reviews of other guests. If you should visit us again - what would be great - please ask for a bathroom with a walkable shower. And I can assure you that all our beds and mattresses are from the luxury manufacturer SCHRAMM. If the mattress was to hard this could be because the are brandnew. Great that you requested a soft topping from the same manufacturer. And we are ver happy that you had a better night. Thank you very much for your compliments concerning the friendliness of the staff. I will pass your words on to our colleaes. And we are really happy that you were at least satisfied with this part of your stay. Once again, I would like to sincerely apologize for the inconvenience caused by the room. Unfortunately this bad experience now cannot be undone. It would be wouderful if you would give us a secnd chance to convince you from the quality of our rooms. Best regards, Caroline von Kretschmann (Managing Director and 4th generation)

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Reviewed September 19, 2018 via mobile

One night is not long enough to enjoy this hotel.
The service is flawless and welcoming. Nothing appears to be too much.

The hotel is almost immaculate.
The courtyard gives a calm to the hotel and a place to enjoy the autumn sunshine.
Unfortunately, we did not have time to try the spa or gym, but next time.

Date of stay: September 2018
Trip type: Traveled as a couple
Thank LittleLreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline v, Geschäftsführer at Der Europaeische Hof Heidelberg, responded to this reviewResponded September 19, 2018

Dear LittleLreviews,

Thank you very much for your compliments.
We really appreciate your wonderful words. And we are really happy that you enjoyed your stay so much.

It was a great pleasure to have you in our privately run hotel in the middle of Heidelberg with the wonderful courtyard.
Hope to see and spoil you again in the future.

Warm regards,
Caroline von Kretschmann (4th generation and Managing Director) and the whole team of the Europäischer Hof

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Reviewed August 30, 2018 via mobile

Stayed here for the night that we were in Heidelberg. Staff was very helpful and professional. Hotel is beautiful. We had a wonderful time here and look forward to staying here again and again in the future.

Date of stay: August 2018
Trip type: Traveled with family
Thank Inspire285824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline v, Geschäftsführer at Der Europaeische Hof Heidelberg, responded to this reviewResponded August 30, 2018

Dear donalah, thank you very much for your great review of the Europäischer Hof Heidelberg on tripadvisor. We are very happy that you enjoyed your stay in our privately run hotel. And that you had a wonderful time and that you liked the service of our wonderful colleagues. We will pass all your compliments on to them. They really love what they do and they want to make our guest happy. It was a great pleasure to have you here as our guests. Looking forward to welcoming you soon. Warm regards, Caroline von Kretschmann (4th generation and managing director) and the team of the Europäischer Hof

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Reviewed August 4, 2018

The service was on the spot during my stay. Room was not outstanding but offered a solid standard. The location is great to discover Heidelberg by foot. The Restaurants are top of the league and a must for Food Lovers.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Patric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline v, Geschäftsführer at Der Europaeische Hof Heidelberg, responded to this reviewResponded August 4, 2018

Dear Patric S, thank you very much for your kind words. We are very happy that you had a comfortable stay in our privately run hotel. And we are very happy hat you really enjoyed the "great atmosphere and extraordinary cuisine". We will gladly pass your compliments on to the team and especially to our colleagues in the kitchen. It is a great pleasure to have you in our hotel. Hope to see you again soon. All the best, Caroline von Kretschmann (4th generation and managing director) and the team of the Europäischer Hof

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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